When trying to install PaintShop Pro X7 Ultimate plugins I get the following error: Error 2343.Can't find specified path.
I've looked into the temporary files and found an install log for some of the plugins. All of them seem to terminate the installation at the exact same point.
Action start 13:25:57: CA_SetDirCommonPic.
MSI (s) (04:BC) [13:26:00:808]: Product: Ultimate Creative Collection (X7) -- Error 2343.Specified path is empty.
Error 2343.Specified path is empty.
Action ended 13:26:00: CA_SetDirCommonPic. Return value 3.
Action ended 13:26:00: INSTALL. Return value 3.
MSI (s) (04:BC) [13:26:00:809]: Windows Installer installed the product. Product Name: Ultimate Creative Collection (X7). Product Version: 1.0.0.116. Product Language: 1033. Manufacturer: Corel Corporation. Installation success or error status: 1603.
Since the log isn't specific in what the computer is attempting to do, I can't do anything to fix it. I was thinking that perhaps someone else on this forum might be able to interpret the log and tell me what the PC is doing and why it fails to install. I'd like to note that on my computer, PaintShop Pro X7 and the service pack (2) both installed without incident. Each and every plugin seems to break, although the standalone programs that come with the bundle (like FastFlick and FaceFilter) are totally unaffected. The main hard is not the location of my install, since I keep OS and programs separate, so PSP exists on the D:\ drive along with many of the folders from the windows /Users folder that are usually found on C:\
Aside from the usual installed software one normally finds on a photograoher's PC (Spyder, ACDSee etc) the install of my OS is pretty normal. I've even disabled my virus scanner entirely and run an sfc /scannow to check for corrupted system files, all to no avail.
Any help would be greatly appreciated while I wait for Corel to get back to me on this one.
Error 2343
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Kathy_9
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Re: Error 2343
I'm only guessing here but wonder if Creative Collections is trying to install on C and doesn't find PSP?
PSPX9 | PSP2020 | PSP2021| PSP2022 | PSP2023 & PhotoMirage installed; PSPX | PSPX2 thru PSP2019 owned but not installed
http://www.flickr.com/photos/37153430@N03/
http://www.flickr.com/photos/37153430@N03/