VideoStudio X7 64bit version

[ccsoccer03]

Hi,

When I install the 32bit version, it works fine. When I install the x64 bit version it installs fine, but then when I open it, it crashes. I'm running windows 8.1 64bit

[Ken Berry]

Have you first uninstalled the 32 bit version?

[ccsoccer03]

Yes. I actually started out installing the 64bit first. Kept having this issue so i uninstalled and installed 32bit and it worked fine. uninstalled that then installed 64 again and same issue.

[ccsoccer03]

Here is the crash report from the event viewer:

Fault bucket 85933311334, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: vstudio.exe
P2: 17.1.0.22
P3: 538721fe
P4: uipp.dll
P5: 17.0.0.249
P6: 52bb2f4f
P7: c000041d
P8: 00000000000a8eed
P9:
P10:

Attached files:
C:\Users\Cameron\AppData\Local\Temp\WER1988.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_vstudio.exe_178bdf140ff69b6f8372e1294f1ace47af8b8a0_ae005831_0548202f

Analysis symbol:
Rechecking for solution: 0
Report Id: d74daac8-e871-11e4-8293-00262d3cb4b2
Report Status: 1
Hashed bucket: 3b4d4f9c8c99743703e11c2504ab9c3d

And here is another log before the crash report

Faulting application name: vstudio.exe, version: 17.1.0.22, time stamp: 0x538721fe
Faulting module name: uipp.dll, version: 17.0.0.249, time stamp: 0x52bb2f4f
Exception code: 0xc000041d
Fault offset: 0x00000000000a8eed
Faulting process id: 0xf00
Faulting application start time: 0x01d07c7e8578b3eb
Faulting application path: C:\Program Files\Corel\Corel VideoStudio Ultimate X7\vstudio.exe
Faulting module path: C:\Program Files\Corel\Corel VideoStudio Ultimate X7\uipp.dll
Report Id: d74daac8-e871-11e4-8293-00262d3cb4b2
Faulting package full name:
Faulting package-relative application ID:


And one more

Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Corel VideoStudio because of this error.

Program: Corel VideoStudio
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: 00000000
Disk type: 0

[ccsoccer03]

I forgot to mention that this is the Corel Video Studio Ultimate Edition if that helps.

[ccsoccer03]

So I just found out that installing 64bit "Pro" works. Just not the ultimate?.... anyone know of where I can find a different installer file for ultimate. I bought mine as an amazon download.

[Ken Berry]

The actual editing program itself is identical, whether Pro or Ultimate. What makes the Ultimate program different are the third party plug-ins that come with it, including proDAD Adorage effects, Mercalli, RotoPen and Boris Graffiti. Those come in a separate Bonus Contents file, in addition to the main program installation file and its Contents file.

[ccsoccer03]

I'm assuming the bonus content cant be installed on the pro version?

[Ken Berry]

If you have those bonus plug-ins, I can't think of a reason why they wouldn't install.

[ccsoccer03]

Another realization I've came to. The Pro version that works is 17.1.0.37 and I didn't install sp1 afterward because it said it was already up to date. I activated it using my key too .... I thought sp1 was 17.1.0.22? It was a trial installer that didnt ask for the key right away.... So i'm wondering if there is a newer installer for the ultimate that would work?

http://forum.corel.com/EN/viewtopic.php?f=1&t=53762

[ccsoccer03]

Heres the snip so you can see

[ccsoccer03]

This is going to sound crazy... but i fixed it. So i took the file the error was refering to from the Pro install that was working... I uninstalled the pro version. Installed the ultimate version. Installed sp1, then replaced that file with the file from the newer pro version... and now it works.... weird right? the version that didn't work of the file was 17.0.0.249. that file wasn't updated with sp1 and thats why it didnt work for me.