Installed X7's Service Pack 2 and now...

Corel Paint Shop Pro

Moderator: Kathy_9

Post Reply
User avatar
Gold Acres
Posts: 57
Joined: Wed Apr 23, 2014 1:09 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
processor: 2.00 gigahertz Intel Core2 Duo
ram: 4GB
Hard_Drive_Capacity: 3TB
Corel programs: X6, X7 & X8
Location: Nevada, USA

Installed X7's Service Pack 2 and now...

Post by Gold Acres »

I installed Service Pack 2 today and now the Properties icons in the Materials palette are unavailable...greyed out! I can get them by right clicking a layer and choosing properties, but this isn't right!

The image I opened for my attachment was a PSPIMAGE with many vector layers. Forgot to say that this is the same in 32 bit and 64 bit versions.
Attachments
no-properties.jpg
no-properties.jpg (13.16 KiB) Viewed 5425 times
LeviFiction
Advisor
Posts: 6831
Joined: Thu Oct 02, 2008 1:07 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Alienware M17xR4
processor: Intel Core i7-3630QM CPU - 2_40GH
ram: 6 GB
Video Card: NVIDIA GeForce GTX 660M
sound_card: Sound Blaster Recon3Di
Hard_Drive_Capacity: 500GB
Corel programs: PSP: 8-2023
Location: USA

Re: Installed X7's Service Pack 2 and now...

Post by LeviFiction »

Have you tried resetting your workspace?

Sometimes for reasons unknown updates have the potential to break current workspaces and so they have to be set back to default to fix. Once you've reset your workspace, and then configured it the way you like, make sure to save out a copy of the workspace. That way it'll be easier to restore if this ever happens again.
https://levifiction.wordpress.com/
User avatar
Gold Acres
Posts: 57
Joined: Wed Apr 23, 2014 1:09 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
processor: 2.00 gigahertz Intel Core2 Duo
ram: 4GB
Hard_Drive_Capacity: 3TB
Corel programs: X6, X7 & X8
Location: Nevada, USA

Re: Installed X7's Service Pack 2 and now...

Post by Gold Acres »

I just recently reset it and restored a workspace. So that's not a problem if that's all it is.

But, I went and did that and what it did was remove the icons. Now there are only two separators there. No Lock, Unlock etc.
Teejay2011
Posts: 5
Joined: Thu Sep 27, 2012 12:00 pm
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit

Re: Installed X7's Service Pack 2 and now...

Post by Teejay2011 »

hi i installed the service pack yesterday
before i did this i removed my customized workspace installed the service pack and i had all my icons above my layers pallet nulled out too
i really dont want to do a reset ....and for what ... so they will disappear
c'mon corel get your manky act together for crying out loud ...this is so frustrating.
pdxrjt
Posts: 459
Joined: Tue Jul 22, 2008 4:30 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
processor: Intel Core i7 - 4.2 GHz
ram: 32 GB
Video Card: NVIDIA GeForce GTX 1080
sound_card: NVIDIA High Definition Audio
Hard_Drive_Capacity: 10TB Int.
Monitor/Display Make & Model: Acer 32 inch x2
Corel programs: Paint Shop Pro 2018
Location: Portland, Oregon

Re: Installed X7's Service Pack 2 and now...

Post by pdxrjt »

Well not sure what I did differently than others but..... I installed the SP and immediately had problems with my clone tool. Reset X7 and reloaded my workspace. Did have to check a few boxes (like open in Edit mode etc.,) but everything in the workspace worked fine. My customized workspace including Palette arrangement, added buttons and scripts and toolbars was there. I will say that when I first loaded the workspace some buttons were missing, but I went up and clicked on the toolbar they appeared.
Adverts for Corel products when you close PSP don't bother me.
Oatmeal
Posts: 44
Joined: Tue Dec 14, 2010 2:09 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: MSI Z370 Tomahawk
processor: Intel i7-8700K
ram: 16GB
Video Card: ASUS RTX 2060 OC
sound_card: Realtek ALC892
Hard_Drive_Capacity: over 1TB
Monitor/Display Make & Model: HP 24es Dual Displays
Corel programs: PSP 2019, VS 2018
Location: Canada

Re: Installed X7's Service Pack 2 and now...

Post by Oatmeal »

I manually downloaded the patch, ran it and have the same issue.
User avatar
Gold Acres
Posts: 57
Joined: Wed Apr 23, 2014 1:09 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
processor: 2.00 gigahertz Intel Core2 Duo
ram: 4GB
Hard_Drive_Capacity: 3TB
Corel programs: X6, X7 & X8
Location: Nevada, USA

Re: Installed X7's Service Pack 2 and now...

Post by Gold Acres »

Corel's Live Chat told me to reset. When I told her I had done that, she said to repair it. Well you can't repair an X7 installation. I have the disk, it's not there. So, instead, I uninstalled and reinstalled. It immediately wanted me to install SP2. I did. Still no layer control icons. Just separators, see my attached image. I shouldn't have let it install the Service Pack. Now I need to go uninstall and start all over. I know it would all work better with a Clean up tool for X7, but we don't have one of those yet!
Attachments
no-properties3.jpg
User avatar
Gold Acres
Posts: 57
Joined: Wed Apr 23, 2014 1:09 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
processor: 2.00 gigahertz Intel Core2 Duo
ram: 4GB
Hard_Drive_Capacity: 3TB
Corel programs: X6, X7 & X8
Location: Nevada, USA

Re: Installed X7's Service Pack 2 and now...

Post by Gold Acres »

My Internet Tanked yesterday after my last post. While I was down, I removed X7 again and reinstalled without SP2. I started my customization of the workspace over from default and re-created the wheel so to speak. While I was doing that, I noticed that under Customize/Toolbars there's one for Layer tools that is checked. It would not allow me to uncheck it to see if that would remove the icons.

Someone who has lost the tool icons should go to Customize, click on the Toolbars tab and see if that is unchecked. If it is check it and see if that fixed the problem.
Simone Corel UK
Alludo
Posts: 391
Joined: Sun Feb 28, 2010 6:59 am
operating_system: Windows 8
System_Drive: C
32bit or 64bit: 64 Bit
Location: UK, Wiltshire

Re: Installed X7's Service Pack 2 and now...

Post by Simone Corel UK »

@ Gold Acres and all who have got the same phenomenon

Thanks Gold Acres for the tip to look into Customize - Toolbars. Being there, please click on Reset All button and in my case, it works. I have now the layers options back and I can tick/untick in Customize - Toolbars.
Capture.JPG
Can you give it a try?

Thanks!
I work for the Corel UK Support. I will not give technical support through this forum and my answer is only related to this thread.
User avatar
Gold Acres
Posts: 57
Joined: Wed Apr 23, 2014 1:09 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
processor: 2.00 gigahertz Intel Core2 Duo
ram: 4GB
Hard_Drive_Capacity: 3TB
Corel programs: X6, X7 & X8
Location: Nevada, USA

Re: Installed X7's Service Pack 2 and now...

Post by Gold Acres »

You really only need to reset the one toolbar. That way you don't have to lose any custom ones you have made. Reset All will remove them.
Simone Corel UK
Alludo
Posts: 391
Joined: Sun Feb 28, 2010 6:59 am
operating_system: Windows 8
System_Drive: C
32bit or 64bit: 64 Bit
Location: UK, Wiltshire

Re: Installed X7's Service Pack 2 and now...

Post by Simone Corel UK »

Thanks for clarifying, Gold Acres. I hadn't made more clear that there could be also other toolbars affected.
I work for the Corel UK Support. I will not give technical support through this forum and my answer is only related to this thread.
Post Reply