VSX6 --> VSX8 upgrade ...install problem?

[OBB]

Just for fun I just reinstalled X6 and all content from their discs, installed everything without a hitch anywhere and everything works with no issues. But I did notice that all of my custom settings & libraries automatically added themselves back into the X6 libraries as well...

It's has to be some sort of odd conflict between something that gets left from the X6 uninstall preventing the X8 upgrade running correctly... Any chance that the original Ulead Roaming data folder stays in place after the X6 uninstall & then when X8 gets installed it's reading the old X6 roaming appdata 16.0 folder instead of the 18.0 folder??

I'm assuming the 16.0 folder is 32bit (X6) and the 18.0 folder is 64bit (X8)? ...or does X8 use both of the 16.0 & 18.0 folders regardless?

After uninstalling 6 should I delete the Ulead & ProDAD roaming folders and then try installing 8? ..Kind of hate to delete it though as then I'd lose all of my X6 custom settings, libraies & job templates that I know I'd like to import into X8... Talk about confusion, WOW!

[Ken Berry]

If you continue to have a use for X6, then I would definitely NOT delete the 16.0 Roaming folder. Those of us who maintain several versions of VS on the same computer thus have several such folders in Roaming, each for its own version of VS. And they all work independently of each other. If you are having trouble with X8, then your could rename the 18.0 Roaming folder and restart X8, when it will rebuild a new folder using what it finds in the X8 Program Files installation, but it will not borrow anything from the 16.0 Roaming folder.

[OBB]

Hi Ken...

When I think of upgrading ANY software title from a previous version to a newer version, I'm kind of expecting that everything that I have should integrate into the newer version, then add functionality to what I already have and put the newer version into place with legacy fully intact... Thus, omitting the previous and/or outdated version and now leaving me to do everything I did in the other instance should now works as intended in the new & improved instance...

I upgraded (while still without success yet) from 6 to 8 for two main reasons, one is the extra overlay options & two, the 64 bit architecture (better preview, more reasonable rendering times etc...). But if I follow what your saying is, I can't have one small world & that I'm going to have to run both X6 & X8? If that's the case then whats the point in the upgrade?

Now I'm totally confused... When I bought the upgrade, I assumed everything from X6 would simply migrate over... Then say goodbye to X6 and continue working happily in the new X8... But so far no joy in even simply installing the X8 upgrade itself, and trust me here, I've tried from every way to Sunday to make it stick over the last 3 days, 14 attempts in all, re-downloaded the entire package 5 times, everything has failed every time...

Don't understand why I can un-install & re-install X6 at will no problem, introduce X8 and a total headache ensues every attempt so far...

[canuck]

You didn't really expect the 32bit X6 to migrate over to the 64bit X8?

[OBB]

You didn't really expect the 32bit X6 to migrate over to the 64bit X8?

God no.. not at all... I'm not that dense, I know my way around machines...

Considering that majority of X6 is 64bit, running on three machines, all are 64bit platform (everyone of them fully paid & licensed, thank you)...
All I expect is for X8 to simply install itself correctly!
And then from there I would add my medias & libraries and be done with it and then simply depart from X6 and begin working happily on X8... But unfortunately, the install will not "STICK" for some reason... I've tried more than a dozen time of ways to do it and it fails, refuses to work, end of statement? THERE IS A PROBLEM I CAN'T FIND OR SEE! Nothing like throwing $100 out in the breeze to get a headache and then find Aspirin isn't included...

I own X6, 5 times over in licenses... I took the offer to upgrade 1 license... Why would anyone expect less than this?

If there is a problem then they should state it then, like, BEFORE UPGRADING PLEASE NOTE if you are upgrading from X6 this thing won't work, you will loose these functions and it doesn't do this or that... this I would understand... But that's is NOT the case, when you decide to upgrade and then backup all of your templates, libraries, misc media etc... all backed up & now waiting to repopulate the upgrade but then find a brick wall filled with failed installations, 6 downloads of their package in its entirety, over & over...

Would you not be a miffed, confused, irritated or ticked off?

[lata]

Later today someone from Corel is supposed to help me try to install this via remote connection and hopefully they will be able to sort this out... I'm sure hoping that I'm not going to be recovering this entire machine this weekend... Fingers crossed.

Later today someone from Corel is supposed to help me try to install this via remote connection and hopefully they will be able to sort this out... I'm sure hoping that I'm not going to be recovering this entire machine this weekend... Fingers crossed.

What happened when Corel accessed your pc.

When you purchase a new version the upgrade has the same installation files as the fully purchased version.
When you install the upgrade you may be asked for the serial number of the older version, That is the only difference, proof of being eligible for upgrade.
Installation will continue to install a new version, it does not update the existing program.

I cannot understand why X6 should affect the actual installation of X8.

When you purchased X8 you should have ben given the opportunity to download both 64 bit and 32 bit versions, have you tried installing both versions?

[OBB]

She said she scheduled the session for 4:30 PM EST yesterday but I never got any communication or other information to accept or start the remote session. So I'll see what happens on Monday. Since I have X6 back in and back to the project I'm working on now, I'll just be patient.

Yeah as far the upgrade itself goes I'm sure the $20 discount for the UPGRADE just reflected the price and I figured it is the same as a the full version only discounted.

Yeah I'm not really sure at all about what might or might not actually be mucking up the install as you'd think once X6 is uninstalled and then removing Boris, pro-dad, new blue and so on down the line all uninstalled. It's really throwing me a loop. I think I can be pretty sure that the downlands of everything are fine (seeing as I've downloaded them all 5 maybe 6 times now in its entirety). But whatever happens, it becomes noticeable at the get go when you install the main program of X8 64bit. Once installed but prior to adding any of the content or bonus, if I open X8 all of the normal included transitions & effects show up in the menus as they should, and all of the transitions work fine...BUT... in the effects menu, while you can see them all there, if you randomly start previewing effects, about 60-70% when clicked on spit back an error message saying "insufficient memory", and you can't click or drag any those ones which is really odd, and again it has done this on every install attempted from each of the 5 downloaded X8_main.exe files and this is all prior to installing either the bonus or content....

From there it really doesn't seem matter which one I installed next or last... It seems nothing goes missing when you install the contents package, that seems just fine and populates the media libraries as it should as far as I can tell and there is no notice of any other odd behavior, other that what I noted above with the error message on the effects that still stays the same, they still won't work but they don't disappear. Where it really goes haywire is when you install the 3Bonus content, which was why I tried not using the "install all" option and went down the list individually to see if I could catch one that might be the one that was removing the initial transitions & removing the still broken effects. I can put the first one, Boris, in and all seems ok but when you get to the second one in the list, Adorage, I can see it adds a few transitions but is where I now notice that most all of the standard transitions just simply disappear.

As far as the effects going missing it seems to happen randomly during the installation of the bonus & content packages, and it seems the effects I loose are the ones that were spitting back the error message from the initial lone install of X8. So I'm guessing that there is something that is mucking up the actual install of the main X8 64bit exe file... and again I have downloaded this 5 or 6 times now tried. So it has to be something left in a random file, .dll, registry entry... or something hiding somewhere that is not letting the main file install itself correctly...

It had crossed my mind to try the 32bit package but I kind of see that as defeating the purpose of upgrading to the full fledged 64bit version.. Maybe I'll give it a shot Monday or Tuesday... would rather work on my project this weekend...

[lata]

Hi

As you say the downloads do seem to be ok.

I assume that Windows Updates are installing correctly without errors and that you are indeed up to date. View update history to see if there have been problems

Also have you checked for Graphics driver updates, I had a lot of problems with my Lenovo lap top, brand new except for the graphics driver, go figure….
That through the libraries into disarray, some samples being targeted to the wrong VS version. A while ago now version X5
I doubt if it’s the same but you can view my problem here, shows images of the errors I had.
http://lata.me.uk/corel/all.htm
last link on left menu

I am working on the site, must find time to complete the web pages ………..

[OBB]

Thanks Lata.. yeah your link kinda seem to be real similar whats going on here... I think that it's putting something in the wrong place or looking in the wrong place along those lines etc...

Have no problems what so ever with this machine & everything's current. In fact I just moved it to my downstairs studio that I finally finished and did a full clean install of everything less than a month ago soo.. darn It's got me buggin that's for sure though...

I'll have to wait and see what Corel does or says Monday, if nothing, then guess I'm outta $100..

[OBB]

Here are couple screenshots of whats going on here... I have no idea why only X8 is giving me these headaches.

..I even tried throwing in my old video card to see if maybe that was the issue and it happens with both and only in X8... And if you uninstall X8 and re-install X6 everything goes back to working perfectly... Also, yesterday, I tried installing this another machine as well and also has the same exact problem... so that's 2 separate machines it does it on now & one machine while trying 2 different video cards. There is a problem here!!! This is becoming so frustrating it's not even funny anymore...

Fast Flick Won't even Start...

This is what it spits back when you try and click on 90% of the FX... PRIOR to installing the bonus & content...
...These are also the ones that disappear at the end of the installation...
...This also applies to 90% of the transitions that go missing, they won't even run in the preview, just blank screen...

And also spits this error back when you attempt to use motion tracking...

[lata]

Hi

Sorry Corel have not been in touch maybe you should contact them again.

Just to compare file sizes, the image shows the ones I downloaded for the 64 bit Ultimate version.

I don’t think this is an issue but I assume you have Flash Player installed?

click image for larger view

[OBB]

Yeah, like I said whatever it is isn't about file size...

Well yeah Flash is installed but that shouldn't bother anything
I have read a few posts here with a few QuickTime problems, even tried removing that, as well as every apple piece I could uninstall as well but, no change...

Like I said it's kinda baffling...

What I'm really not understanding too right now, is twice now they've offered for a remote session to see the problem but they give me NO instruction on where or how to navigate to begin the session!!!

[lata]

Hi

Well Corel used a program called Team Viewer
http://www.teamviewer.com/en/index.aspx

I installed that then gave them a pin number via e-mail on the day.
They then used that to connect to my pc. Took a few attempts to connect as I had the number wrong, worked in the end.


Those file sizes, why is the bonus file a different size?

It could be ok as Corel do tweak them from time to time.
I’ll extract the bonus to a new folder to view the individual sizes.
Maybe tomorrow, we go ten pin bowling on a Tuesday night so don’t have much time now.

[asik1]

I can't see why it should be the problem of the downloaded files. these are compressed files, if they were corrupted they wont deflate correctly. I suspect it's an issue of compatibility with OBB system.

[OBB]

Well whatever it is, it has their tech absolutely baffled... He installed it 3 times and it failed 3 times...

Sounds possibly like there is indeed something 'WHACK" in the download version VS. the boxed version... It's got a full write up now & also got a real nice phone call from Canada as well... All the data saved from the session was going to the programmers & others to look thru to see what would be causing the install-fail...

Suppose I'll hang for a few days and hopefully they can find the installation issue... If not I suppose I'll contact Cleverbridge for a refund and I'll just order a boxed copy, full price, off amazon or somewhere and just hope it actually works...