ASP 2 won't start

[bcoley]

Hi,

Suddenly, my installation of ASP 2 is corrupt and I can't do anything about it. I have twice uninstalled the program, restarted Windows (7- Home Premium), and reinstalled both the main program and the 2.10 update. I have also ran the program as an Administrator. The result is the same: A message that ASP 2 has stopped working. After a few seconds, the follow-up message is that "a problem" has caused ASP 2 to stop working; no details are offered.

The program has been installed on my PC for more than a month without issue. The last time I used the program was three or four days ago when it functioned correctly and closed properly. Today it crashes on startup.

Any ideas?

[afx]

When you ran it as admin, where you logged in as admin or where you using your old user directory?
Rename your user directory and try again. Re-install is usually nonsense.

cheers
afx

[bcoley]

When you ran it as admin, where you logged in as admin or where you using your old user directory?
Rename your user directory and try again. Re-install is usually nonsense.

afx

Thank you for responding to my issue.

When I ran as admin, I was using my own user directory, and was not logged in as Administrator. That has never made a difference before; could it be making a difference now?

I'm not clear as to the directory you're referring to when you advise me to rename my user directory. Are you referring to the specific ASP2 user directory within my user folder, or some other folder? Interestingly, there is no ASP2 folder in my user directory (that is, none exists in Users/[MY USER NAME]/AppData/Local/Corel), But when I created a new user with admin privileges and installed the program under it, the program opened successfully and an ASP2 folder WAS created in the comparable location of that user's directory. I pasted that ASP2 folder into my normal user profile, but the application still crashed on startup.

And when you say rename and try again, are you referring to trying the install again, or trying to open the program again?

Thanks for your time!

[afx]

When I ran as admin, I was using my own user directory, and was not logged in as Administrator. That has never made a difference before; could it be making a difference now?

Well, just switching to admin privileges still uses your user directory and settings, so if they are hosed, no change.
If you where logged in as admin you would get the admin user directory and settings.

I'm not clear as to the directory you're referring to when you advise me to rename my user directory. Are you referring to the specific ASP2 user directory within my user folder,

AS has a directory where it stores the cache and many user settings.

Interestingly, there is no ASP2 folder in my user directory (that is, none exists in Users/[MY USER NAME]/AppData/Local/Corel), But when I created a new user with admin privileges and installed the program under it, the program opened successfully and an ASP2 folder WAS created in the comparable location of that user's directory.

Ok, so this shows that the issue is related to something in your user directory.

I pasted that ASP2 folder into my normal user profile, but the application still crashed on startup.

Becuase somewhere in the registry there is a pointer to your user directory, so copying something somewhere form another id might not e in the right location.

The default location is %USERPROFILE%\AppData\Local\AfterShotPro
Check the registry, KEY_CURRENT_USER\Software\Corel\AfterShotPro, to see whether that is set elsewhere.

And when you say rename and try again, are you referring to trying the install again, or trying to open the program again?

Just start after moving it away.
Your test above already has shown that the issue is related to the user directory. So now the interesting question is, where is it on your box...

You could search for AfterShotPro.log and see where it resides. That should be your user directory. Before you move away the whole user directory, you might want to try just deleting the cache that resides in there and see whether AS starts without it.

cheers
afx

[bcoley]

Just start after moving it away.
Your test above already has shown that the issue is related to the user directory. So now the interesting question is, where is it on your box...
afx

The ASP problems turned out to be the tip of an awful iceberg that my Windows installation ran into, which was basically a corrupted user directory. I don't want to relive the fiasco that ensued as I pursued a resolution to that issue inelegantly, to be kind to myself For this post I will simply tell you that I have ASP back, along with with fresh new user account and lots of respect for the chaos that can erupt in PCs out of the blue and for no obvious reasons.

Your posts helped. Thank you again for your time and insight.

Bill