burning in Pro X4 get "unexpected error 5:0:0"

[d907ie]

I am having trouble burning rendered segments at the Blue Ray setting. I have the "Trial" version of VX7 that I rendered, but the "Trial" version will not let me burn at the Blue Ray setting, so I am trying to use my Pro X4 version to burn BlueRay. It goes just fine (many, many hours to do 1hr. 48min. video), but the final result is "unexpected error 5:0:0. Can't find what that error means so I can correct whatever. I will get the full monty (Pro X7), but not until I verify it will burn BlueRay. Any help in recognizing and correcting "unexpected error 5:0:0 will be appreciated. peace

[d907ie]

Here's the update: I purchased the full version of Pro X7. Set everything up to burn BD and after 7.75 hours and 99% finished, I got the same error message. Now, I'm going back and rendering each segment in MPEG 2, instead of the MPEG 4. Then I'll try a burn again.

[Ken Berry]

Error 5:0:0 has been a problem for a while, though I can't recall it being encountered in the most recent versions of VS. The Corel Knowledge Base has this to say about it when it appeared in VS X5.... Maybe some of that might be relevant for you:

http://corel.force.com/index/articles/e ... 000000L49K

[lata]

Hi

Can you tell us the properties of your original video clips.?
Please right click one or your videos and choose Properties, what are they?
Take a screen shot of that window and attach to your post.

The project would normally be converted to MTS type for burning to a Bluray disc.

Mpeg2 would be used for Standard Definition DVD
Mpeg4 for internet.

[d907ie]

Hello, Lata and Ken!
Many thanks for your suggestions. The original files are AVCHD Video (.m2ts) (sorry, but I don't know how to do a photo shot of the screen:-(). Ken! I went into those areas to change the burning speed, but it was set at Maximum and no way to change it...at least none that I was able to find while exploring all tabs. When I look at the description for MPEG 2 it indicated to use it to burn BD disks. Are you saying I should burn to the DVD option instead of BD? peace

[Ken Berry]

For our purposes, there are essentially two types of Blu-Ray compatible video files (though there is a third which need not concern us). These are AVCHD and high definition transport stream mpeg-2. AVCHD can use the .mts extension but it can also use the .m2ts extension which is used by the high def BD compatible mpeg-2. (To put it very simplistically, the AVCHD mpeg-4 is regarded in video standard terms as a subset of the transport stream mpeg-2... Clear as mud??!! )

Anyway, when you go to Share and select MPEG-2 as the output format, click on the downward arrow which I have indicated with the red arrow in the attached image. Down at the bottom of the menu which appears are the high def Blu-Ray options.

[lata]

Hi

Please confirm what type of disc you are intending to burn.
To burn a Bluray disc you need a bluray burner installed on the pc
You also need a Bluray player connected to the TV
Do you have that hardware?

A standard definition DVD disc is 4.3 Gb, and uses a standard Mpeg2 video file to burn the disc

A Bluray disc is 25 Gb this uses Mts type files, the Share AVC/H.264 would provide a suitable file.
also
The option Share Same as first Video would use your video files properties to create the file.

[d907ie]

Ken! I did use the drop-down listing and chose the highest BD profile (1920x1080,60i,35Mbps) to render. Went to burn the disk, using BD option, and the same error occurred after 7+ hours. I don't seem to have the option to slow down the burning speed, so I can't control that. I did close all programs while in the burning process...no change in result:-(.

Lata! I have all the requisite hardware and am using a BlueRay disk (25gp). Are you saying that using the AVC/H.264 to render is what I should have used? The video files from my Sony camera's hard drive are AVCHD m2ts, but I have always rendered them into a VSP file because the software would not download AVCHD files to burn. One of the main reasons for me using BD is for the amount of video I can put on one disk. I also felt the quality would be better than standard DVD and it's rendering.

That being said, I will await further thoughts before I try anything else. I've pretty well exhausted the rendering options (other than AVC/H) and burning options. Many thanks! peace

jon

[Ken Berry]

The video files from my Sony camera's hard drive are AVCHD m2ts, but I have always rendered them into a VSP file because the software would not download AVCHD files to burn.

As I said above, AVCHD mpeg-4 files are Blu-Ray compatible, as are transport stream high def mpeg-2 files. I was suggesting you try the mpeg-2 route since you seem to be having problems with your projects using the original footage (AVCHD). But essentially, if your camera produces AVCHD, then yes you should be able to use that directly, editing the AVCHD .m2ts files from your camera, outputting that to a new AVCHD, and then burning that to a Blu-Ray disc. Using AVCHD directly will also allow you to burn more video to the BD since AVCHD is much more compressed than the Blu-Ray compatible mpeg-2.

I need, however, to correct an apparent misconception on your part. You say you have rendered your AVCHD into a VSP file. That suggests you think that VSP files are video files. They are not. VSP stands for Video Studio Project. They are in fact small text files which simply tell Video Studio what videos, photos and audio files are included in the project, where they are installed on your computer or other discs/drives, and what editing has been done to them. You should be saving your VSP file regularly as editing progresses, but this is NOT creating a video file. That is only done by using Share. And our recommendation is, once you have finished editing, to always produce a new video file from the project (Share > AVCHD or Share > MPEG-2) instead of jumping immediately to the burn module.

I also have to say I simply don't understand what you mean when you say "...the software would not download AVCHD files to burn." Do you mean that your VS would not allow you to go to Share and select AVCHD as your output? Or do you mean you create a new AVCHD but you cannot insert it in the burning module? In either case, it would seem to suggest there is something seriously wrong with your setup since VS should certainly be able to do both of these things.

One other thing you could try would be, instead of burning an actual Blu-Ray disc, to burn a Blu-Ray folder by ticking that box, and unticking Create Disc, on the last page of the burning module. If you create such a folder, you can then use third party software, such as the freeware ImgBurn, to burn the folder to an actual BD disc...

[lata]

Hi Jon

I am a little confused with your workflow.

If you Share – to render the project using 1920x1080,60i,35Mbps, that would create a new video file of the project. As your video files are MTS types then you could use the properties of your video file.
That would be the best option Share – Same as First Video Clip.

You then use that video file to burn a disc.

Start a new project – Share Create Disc – Bluray that opens the burner module, nothing in the timelines
Here we add our video file created above. – Add media – Add video file

Are you doing that?

Your comment “after 7+ hours” seems to indicate rendering the project not the compliant video file.

When you finally press burn the process should start with Convert Menu

If you see Convert Title then the entire project is being rendered.

[Ken Berry]

And just to be sure, if you have in fact created a new video file from your project, when you open the burning module, you insert that video file manually into the burning timeline. If there was anything there when you opened the timeline, delete it, and insert your new file manually.

Moreover, click on the cogwheel Options icon in the bottom left of the burning screen and make sure the box beside "Do not convert compliant MPEG files" is ticked. That is to make sure your already compliant new file is not converted again using the properties shown in the window above the Do Not Convert box...

[d907ie]

You guys (Ken and Lata) are great AND very patient! I probably messed up some of my terminology, but I will sit and digest your last bits of help. No way will I further embarrass myself before completely following your suggestions. peace and MANY thanks

[lata]

Hi Jon

It would help if we knew the exact properties of your video file, you mention m2ts.

It is possible that those properties are Bluray compliant and as such can be used for burning a disc.
If so your render times may be reduced, a lot.

There are several ways to retrieve the properties but please try this:-

First go to Settings – preferences (F6)
Tick the box for Show messages when inserting First Video….
Close the window.
Start a new project
Insert your video clip to the timeline you should see a pop up window asking to Match the project properties.
Choose the Details button.
Using your mouse copy and paste the text the right panel. Those are your video properties.
Paste to your post.

Otherwise

Right click the clip in the timeline and choose properties.

Alt+PrtSc will copy the windows details to the clipboard
Paste to an image editor to create a Jpeg image
Attach the image to your post

Thanks

[d907ie]

To say I'm over my head is an understatement! I am rendering and burning in AVCHD to get the project completed. It will take a couple, three disks this way, but BD doesn't work for me (still get the 5:0:0 error). I will come back to this thread and start from scratch (with directions from you-all) to load, edit, render and burn in BD. Many thanks to Trevor for providing me more info...perhaps it will mean more to me when I come back:-). I did do a split-screen segment using GoPro video along side my Sony AVCHD video...very cool and different. peace

[lata]

Hi Jon

Can you provide the full properties of your video file, all we know is they are AVCHD.

Try this

Start a new project – adding one of your video files
From image attached

1 / Share – choose Same as First Video Clip
2 / Use the mouse / keyboard to copy and paste the text details to your post.

click image for larger view