Hello,
I just purchased a (physical) copy of Paint Shop Pro X7 Ultimate and I am having issues with the Install Wizard. Setup.exe runs fine and takes me to the setup screen containing the EULA. However, even after agreeing to the terms and conditions, the "Next" box remains greyed out and unresponsive. I've tried running as an Admin, removing all USB peripherals, and so on, but the problem has still not resolved itself... Any troubleshooting help would be greatly appreciated. I've registered my product with Corel to receive a support code via email, but I have not recieved anything. Thanks!
TECHNICAL INFORMATION
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HP Pavillion dv6 Notebook computer
Windows 7 Home Premium SP1
64-Bit OS
Intel Core i3 @ 2.10GHz
6.00GB RAM
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Issues with the Install Wizard
Moderator: Kathy_9
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Cait0eight
- Posts: 2
- Joined: Sat Dec 13, 2014 3:19 am
- System_Drive: C
- 32bit or 64bit: 64 Bit
- motherboard: Hewlett-Packard 1658 10.25
- processor: Intel Core i3-2310M CPU at 2.10GHz 2.10GHz
- ram: 6.00GB
- Video Card: Intel HD Graphics Family [Display adapter]
- sound_card: IDT High Definition Audio CODEC
- Hard_Drive_Capacity: 451GB
- Monitor/Display Make & Model: SAMSUNG Monito](7.2vis October 2011
-
Cait0eight
- Posts: 2
- Joined: Sat Dec 13, 2014 3:19 am
- System_Drive: C
- 32bit or 64bit: 64 Bit
- motherboard: Hewlett-Packard 1658 10.25
- processor: Intel Core i3-2310M CPU at 2.10GHz 2.10GHz
- ram: 6.00GB
- Video Card: Intel HD Graphics Family [Display adapter]
- sound_card: IDT High Definition Audio CODEC
- Hard_Drive_Capacity: 451GB
- Monitor/Display Make & Model: SAMSUNG Monito](7.2vis October 2011
Re: Issues with the Install Wizard
Got it! Had to uninstall Windows Update (KB 2670838) and that appears to have resolved the issue.
-
Kathy_9
- Site Admin
- Posts: 2896
- Joined: Tue Nov 30, 2010 12:44 am
- System_Drive: C
- 32bit or 64bit: 64 Bit
- processor: 8th Generation Intel Core i7 8700 3 20 GHz
- ram: 16GB
- Video Card: NVIDIA GeForce RTX 2060 [6 GB GDDR6 dedicated]
- sound_card: NVIDIA High Definition Audio
- Hard_Drive_Capacity: 2TB
- Monitor/Display Make & Model: HP EliteDisplay E243m 23.8-inch
- Corel programs: PSPX2 ~2023; Painter 2018~23
- Location: USA
- Contact:
Re: Issues with the Install Wizard
Some users have reported success when they set up a new Admin account. For some reason that works when your original Admin account does not. If it installs okay you can delete the new account.
PSPX9 | PSP2020 | PSP2021| PSP2022 | PSP2023 & PhotoMirage installed; PSPX | PSPX2 thru PSP2019 owned but not installed
http://www.flickr.com/photos/37153430@N03/
http://www.flickr.com/photos/37153430@N03/