Can't install VideoStudio Ultimate X7

[lata]

After posting, I tried to reinstall VideoStudio Ultimate X7 changing the path for saving the files and it worked!

Best regards

Sergio

Interesting ---thanks for the feedback

[paul56]

On a similar subject, yesterday I purchased VideoStudio Pro X7. The file seems to have downloaded OK but when I try to run it I get an error message - see below. I've tried downloading a second time, rebooted, etc all to no avail. The previous trial version HAS been uninstalled. Any ideas please?

[lata]

Hi Paul

Sorry you are having problems installing the program, I know there have been several reports of installation problems, not necessary with a RunTime error.

I did a Google and Windows Microsoft.com seemed to recommend installing Windows Updates, or at least making sure your pc is up to date. So is your pc upto date?

When we run the VSX7_Pro_PF file the process extracts files to be used for the installation saving them here:-

Corel VideoStudio Ultimate X7 Setup Files, although your folder will be the Pro version.
Please delete all folders that indicate them as Setup Files.
Then try running the downloaded file again.

After the files are extracted the installation should auto start, you will provide the serial number.
The installation sits there and appears to be doing nothing, be patient.

Should the problem occur, at what point in the process, the first stage of extracting the files or during the installation?

[paul56]

Hi Trevor
Yes, PC is up to date and no updates are pending. No Video Studio folders or files are present - the process doesn't get that far! Here is the sequence of events:

About 2 minutes after running the .exe, the run permission box appears. After another few minutes, the aforementioned error message appears. A bit more thinking time and then the process stops (if it ever started).

Google results also suggest that MS Visual C++ should be present - I don't have any such files on my PC. Should I have?

[lata]

Hi Paul

First MS Visual C++ is installed with the program.
You are not getting that far, the first process is to extract the installation files.

Have you tried right click exe file and install as Administrator?

After I double click the exe, yes it does take a while for the User Account Control to show

I then see this window:-

Have you tried saving to a different location.

Post updated

I found some info regarding Run Time error

http://corel.force.com/pinnacle/article ... source=kba

Seems to indicate Malware--check your pc -- Programs and Features for any Browser Protect, Browser Search, Search conduits etc.

[paul56]

Hi again
Saving to and running from a different location has done the trick. Why that should be completely baffles me! Anyway, many thanks, as always, for your help and prompt response.

[jofica]

Corel support installed VideoStudio Ultimate X7, long time ago because I couldn't install the application in my laptop.
Now I bought VideoStudio Ultimate X 8.5 more than a month ago and the same problem, I can't install it.
I bought 2 more video editors than installed with no problem.
My question is if VideoStudio installs in a different way that any other editor?
Thank you for any suggestion...

[canuck]

What do you mean by "I can't install it"? Exatly what happens? You are not supplying any information to work with.

VS X8 install just like other programs

[jofica]

Sorry Canuck:
I got so far to the Licence Agreement, checking de box on the left bottom (I accept the terms) and clicking on Next, does not do anything.
I remember the same thing happened with X7.
Thank you.

[lata]

Hi jofica

Maybe its an internet connection issue.
or
Your virus scanner / firewall blocking Corel from accessing the internet

Try installing the program with your internet switched off.
If it installs then you may now have issues registering the program.
Again try with NO internet, should give you the option to register by phone, you have the serial numbers to use so no need to phone anyone.

Certainly it does seem as though something on your pc is blocking Corel?

[rjkok67]

If it can be help to anyone trying to inst VS7; I couldn't get it to install on my desktop, tried everything i could think of and ended up asking Corel support for help and a fellow did a remote install for me in SAFE MODE
with networking and it was fine after that. I eventually uninstalled VS7Pro and upgraded to VS8 Pro and it installed with no prblems the traditional way.

[jofica]

I would like to thanks everybody.
I tried almost everything to install VideoStudio Ultimate X8.5, then Corel support tried to install it for me and also failed. They told me that engineering will call, since then waiting.
A long time.
Thank you again.....