New X7 Pro Disk has limited sample clips

[Davidk]

A new student of mine has just bought X7 Pro, received the DVD disk and installed it OK. The machine is running windows 8.

However, he only has 8 sample videos in the library gallery. Windows explorer - looking at the X7 software installation sample folder - confirms that. By comparison, X6 pro on 2 separate machines has 104 files in the same folder. My X7 ultimate downloaded software installation has 61 files in the video samples folder.

So, the question, does anyone know why the disk install of X7 pro has such a limited video samples library? Soon, before we start a warranty cycle?

Davidk

[BrianCee]

Are we to assume that your student loaded the second disk as well - you didn't mention it

[lata]

Hi David

Did the student purchase from Corel.

I am not sure if Corel provide a disc version, I could be wrong of course.

[Davidk]

Ah! Clearly more information needed.
1. Class involves tutor (me) using a laptop running VS X7 connected to a large hi-definition wall screen connected to the laptop via the HDMI port - so the visuals and sound are broadcast to everyone (currently 5 students): I can face them and talk about what is being done, and they can all see it without any over the shoulder stuff.

2. This issue began with a new user joining the class and using the TBYB download version of X7. After installation, he remarked about the library sample gallery on his install not being the same as the one he was seeing on the wall screen. At the time I assumed that was just a feature of the TBYB version, and he had already stated he would buy the product: I and several others advised the backup disk option (an extra $10) during the purchase cycle. This covers the backup options reasonably well with a hard copy on disk. It takes about a week to arrive in the mail from Taiwan.

3. The backup disk arrived, new student uninstalled the TBYB version (we were quite insistent about that, and he had received the email with his new license keys so it wasn't an issue), and then installed from the backup disk, using the new key. That went OK.

4. At class last Wednesday, same complaint about the content of the sample library. And there was a significant difference between the sample video clips on his new installation on a Windows 8 laptop and my windows 7 laptop, let alone the 2 other laptops in the class. At which point I did a check of the machines in the room - 2 X6 and 2 X7: one the new student and mine.

5. The samples shown in the library panel are all stored in the Samples folder of the main software installation directory. If you have the workspace open, click on one of the video samples eg SP-V10.wmv, and then right click, select properties and review the filename and path shown in the panel. Just as the workspace library shows video, photo and music clips on the VS screen, the samples folder has sub-folders for the various classes of sample. See screenshot below.

6. So what I did was get the properties of the video samples folder on the affected machine, compared them with the same data from other machines in the class, and those were the file counts included in the original post. The screenshot is the samples\video folder on my home machine running 32bit VS X7, which is consistent with the 64bit laptop.

I am mystified as to why this is the case. One reason for going to the actual software installed folder is to avoid issues like 'have you hidden or shown any' using a workspace button. That might apply if the actual content of the sample folders was the same - but it isn't. And this is a situation that covers both the TBYB download file version and the backup disk, which suggests that it is deliberate rather than a production accident.

Davidk

[lata]

Hi David

Video Studio X7 trial is a cut down version, it has a limited library and missing Smart Sound, and there may be other stuff removed.
Corel changed this after X7 release as original trial was a full version. 1.8 Gb,

Now the trial file size of 840 Mb ish reflects the programs limited use.

Sorry but I am a little confused regarding the actual files locations, or rather does the students samples folder have the same content as your samples folder?
The problem being that the students library is not displaying them?

OK
First try resetting the program by renaming the 17.0 folder, You don’t say whether 32 bit or 64bit version, but within this folder, which may be hidden?
C:\Users\Trevor\AppData\Roaming\Ulead Systems
Re-boot the program.

Uninstalling Video Studio trial may not have removed that folder, retaining the old trial library.

You can also try Settings – Library Manager – Reset Library

Backup disc, I assume this is at least 1.8 Gb.
Also that a download link was also provided, maybe two one for the program and the other for Content.
If the ultimate a third Bonus file containing the ProDad stuff

Post updated......................

For what its worth the properties of my Samples Video folder show the exact same details as your image.

The properties of the Samples folder show the size as 223 MB (234,219,180 bytes) 400 files in 10 folders

[Davidk]

Hi Trevor,

A policy decision to limit the TBYB content makes some sense. Be nice if there was some notice on the web site that said that, especially for users of prior versions used to the TBYB version being the full banana wanting only a valid license key to be operable long term. But why the same limited samples as the TBYB version? Unless of course, 1) even tho uninstall removes a program from registry, it does not remove/delete the normal files folders, AND then 2) the install program skips installing a folder if it already exists. I know 1) applies but don't know about 2). Some installers do overwrite and some don't. And from your remarks it seems like this might be the scenario that applies.

As a personal habit (based on too many burnt fingers over the years), my practice is to:
1) uninstall using control panel
2) rename the old programs top folder tree eg rename it to "<name>_old', which retains all the old code but makes all the older stuff "not there"/ nominally inaccessible for installation or registry reference.
3) run a clean up and registry clean tool like cclean to remove any hangovers and any residual links hiding in the registry
re-boot and only then
4) install the new version
5) if that has worked fine, then delete the old programs folder.

So, I will be suggesting this approach to the student. Let you know how it turns out. Failing this, I have a workaround in mind that involves just renaming his old samples folder and replacing it with a copy of mine.

Davidk

[lata]

Hi

Can you confirm that the students samples folder contains 223 MB (234,219,180 bytes) 400 files in 10 folders or similar?

[Davidk]

The student was out of contact for a few days. But at the last class (yesterday) for the year, this was resolved.

The student brought his laptop, backup/installation disk and license key details. We
1. un-installed the version showing restricted sample numbers in the workspace
2. using explorer, re-named the old VS parent folder by simply adding the _old suffix to the existing name. That made it present and usable with user effort, but invisible to an automated installer and anything in the registry.
3. created a new, separate and distinct folder for the new installation. This would be the parent folder for sub-folders containing a) the setup files, and b) the installed application programs. And at this point, it was empty.
4. ran the installation program for the X7 pro 64-bit version from the installation disk, files to be installed in the setup folder as in 3. (change the default location at the start)
5. the install program ran automatically after setup had finished, and again needed to change the default location for programs to the one described in 3.
6. After the install was finished, started VS from the desktop icon. And all the samples were there in the library panel of the workspace. A properties check of the samples folder did indeed have the data (no of files and total size) described by Trevor.

So the thesis expounded in a prior post seems to be verified. Altho how someone who just ran the full version install over the top of a cut-down TBYB version using the pre-programmed default folders would get on is something of a mystery - without anything to compare with, the result has samples and operates normally. In this case, it was the comparison with a bunch of other installations in the class which showed the issue.

Davidk