.mp4 files not able to be uploaded

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jlashley131
Posts: 1
Joined: Mon Dec 01, 2014 10:13 pm
operating_system: Windows 8.1
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: HP 1843 56.32
processor: 2.40 gHz Intel Core i3-3110M
ram: 6 GB
Video Card: Intel HD Graphics 4000
sound_card: IDT High Definition Audio CODEC
Hard_Drive_Capacity: 750GB
Monitor/Display Make & Model: Generic PnP Monitor

.mp4 files not able to be uploaded

Post by jlashley131 »

Hello.

I am fairly new to VideoStudio. I had created a video using the ProX7 download and recently purchased the Ultimate X7. I was trying to upload some videos that I was given permission to download from a source. They are basically 3 1-minute whiteboard style videos that I wanted to end with my personal information. However, when I try to upload 2 of them, the program states

"Unable to open file {C:\Users...\Female-Headache-Sufferers.mp4}.
File format mismatch
{1081:1:3]

The error message is the same on both. Why will 1 work and the other 2 not? Any ideas?
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