Can't record system audio with Corel Screencap X7

[Oatmeal]

I think I had this problem before but can't remember if there was a solution or if it just doesn't work with my hardware.

When I try to capture video using ScreenCap X7 with 'System audio' enabled I get the error message "Prepare Record Failed!!! #0". It doesn't matter if I am trying to capture the full screen, an app or a game I get the same error message.

Has anyone else had this problem and found a solution?

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I submitted a support case to Corel support but it looks like the support representative either doesn't understand the problem or has no solution and is just sending me google search results until I go away.

1st response:

Please refer to the link below and follow the instructions in troubleshooting the issue.

http://answers.microsoft.com/en-us/wind ... 915412825d

2nd response: (Don't have an Entertainment->Volume Control app. Windows XP troubleshooting?)

Kindly try the following steps in troubleshooting the issue.

Step 1: Please check if all your cables are plugged in correctly.

Step 2: Try to set up the Windows sound settings as well. Please do the following to make sure your settings are correct:

1. Open "Volume Control" by going to "Start --> All Programs --> Accessories --> Entertainment --> Volume Control";
2. Go to "Options --> Properties";
3. Under "Show the following volume controls", make sure that line in is checked;
4. Within the volume control itself, make sure that "Line-in" is not in "mute" and is in full volume;
5. Under "Adjust volume for" of "Properties", choose "Recording" instead of "Playback";
6. Under "Show the following volume controls", make sure that the following are checked: - stereo mix - TV Tuner Audio - CD Player - Line In - Microphone;
7. Click "Ok" to apply the changes;
8. Try with the check mark on "Line In" and increase the volume;
9. Capture a short clip and render it. Check if the sound improves;
10. If you still don't hear sound, go to "Volume/Record Controls" once more, select "TV Tuner" then increase its volume;
11. Repeat steps 7 onwards until you've tried the other settings as well (Stereo Mix, Microphone, etc.).

Step 3: If you still have problems after this, check if your audio device driver has been installed properly.

To check your audio device driver go to Control Panel: System - System Properties - Device Manager - Sound, video and game controllers. If there is a yellow question mark next to any of the drivers, double click on it, and Uninstall it. Reboot your computer to allow it to find your audio device again. It will ask you if you want to install the driver for your device. Say yes, and supply it with the driver disc (CD-ROM or floppy) to do a fresh install.

My System
Windows 7 Home Premium 64-bit
Corel VideoStudio X7 64-bit
Asus P8P67 Pro motherboard
Intel i5-2500K CPU
8GB Ram
NVIDIA GTX 570 GPU
Realtek ALC 892 integrated audio
No expansion cards like a sound card or TV tuner.

[lata]

Hi

Have you tried installing the Audio driver from :-

http://www.asus.com/uk/Motherboards/P8P ... _Download/

[BrianCee]

There is an article in the Knowledge base about a similar problem in X5 - don't know whether it will solve your problem but it may be worth a try

find it here

http://howto.corel.com/index.php/Corel: ... nd_try_aga




.........

[Oatmeal]

I have updated the driver and I tried that article and it still caused the error.

Thanks for trying.

[lata]

Hi

From the screen capture window, I use Sound Check for the voice option.
I see a new window showing the Input Device, I can set that for Stereo Mix , that seems to record sounds I hear from my speakers.
Would that option do what you want?

[Oatmeal]

I never did get it to work and abandoned trying. I've since upgraded my videocard from an nvidia GTX 570 to a 770 and that supports their free ShadowPlay feature that does everything I need.

Thanks for trying to sort this out everyone.

[TonyP]

I too have the same problem. If I turn on System Audio, I get the "Prepare Record Fail" error.
Pinnacle has supplied VS recorder and not only I, but others have had the same error message. Corel supplied their stand alone version of it for a possible solution, but the error still comes up.
Not good because now I have a need for it and need the system audio to work. I've tried the Knowledge base and other suggestions to no avail.

[ktech]

I am getting the exact problem with Screencap X8. The previous version X6 was working fine. Few months ago I upgraded from VideoStudio X6 to VideoStudio X8. I sent my inquiry to Corel early August 2015, they said an engineering team is looking at it. I just resent another ticket to corel asking for a refund. I doubt this issue will be resolved anytime soon.
I find it funny this problem hasn't been resolved for many years since I saw google searches referring to X5 having issues with this error aswell. im looking into Camtasia now.

[speedycar53]

I am experiencing the exact same problem and error which seems to apply to both VideoStudio and Pinnacle screen capture tools that support got me to try. Tried all suggestions from support to no avail and they just closed the ticket and stopped responding. Does Corel or anyone out there have a solution yet?

[lata]

Hi speedycar53

And welcome to the forums

Its rare that Corel visit these forums, we are volunteers helping others with their problems.

If Corel Support have covered all options then I doubt if we can help.

Are you having problems with Mic / Voice recordings or System audio, or both.
At one time I had issues with System Audio but could select an input device from Voice Sound Check, that allowed me to record PC audio.

But have you re-installed your sound card drivers especially as you are now using Windows 10. It may be worth checking for W10 audio drivers from the cards manufacturer.

[speedycar53]

Thanks so much Iata. Tried your suggestion and it works! Strange nonetheless but very pleased to have a solution at last.

[zaphodikus]

Thanks again the forums save us. I suddenly had this issue after my son installed a new set of headphones which comes with a driver.
Not sure if he will notice, but I went to the Windows audio properties, and did 2 things, I made the Speakers (3.5mm jack) the "default" output device, and then I went into the advanced properties for that device and turned off "all enhancements". Hope that is a hint someone can use.