Problems Unlocking AfterShotPro 2 on linux

[mossyoak1101]

I just recently purchased AfterShot Pro 2 and installed it from the download on my macbook pro running linux mint 17. When I try to enter my serial number I get the error in the attached image. I was just wondering if anyone else had seen this problem before?

[afx]

Looks like you did not purchase AfterShot Pro, but only AfterShot which is Windows only.

cheers
afx

[mossyoak1101]

I just double checked and I for sure purchased and downloaded after shot pro 2. I'm honestly stumped. I even reformatted my machine and still the same result. I have contacted Corel and not gotten any answer yet.

[rothmann]

Hi,

I've just the same problem. Last week I ordered After Shop Pro 2, but there were problems with the generation of the licence key. I received the key from corel at friday evening.
When I tried to unlock the trial version, I got the same error like you. The key seemed to be only valid for windows systems!
I checked the order, I really had ordered an AfterShop Pro 2 for Linux / Windows.

After a consultation with cleverbridge, I canceled the order and ordered again. So I got a new key with the same problem!

@ Corel: Can you check your key-generator?

Regards
Frank

[Greg Wood]

Thanks for the report Frank, we're checking into this.

[Greg Wood]

Hi everyone,

Thanks for reporting this. I quickly did some digging which revealed that, indeed, we did have a serial number issue on our end.

A small number of customers purchasing AfterShot Pro 2 between Thursday November 6 and Monday November 10 were incorrectly issued serial numbers for AfterShot 2 [Standard Edition] rather than the correct serials for AfterShot Pro 2. The provided serials will not allow the activation of AfterShot on Mac or Linux systems; Windows users will be able to activate AfterShot 2, but not the full functionality of AfterShot Pro 2. Windows customers might therefore take a session or two to realize they aren't running AfterShot Pro 2. If you've purchased AfterShot Pro 2 during this time, please check your 'about' screen and ensure you've installed the version you've paid for.

This issue has now been corrected and Corel will soon be sending emails to affected customers with updated serial numbers that will allow them to unlock AfterShot Pro 2 as expected.

If you need urgent resolution to this issue, please contact Corel via http://www.corel.com/support and we will be able to provide you with a replacement serial number immediately. Having your customer PIN or purchase receipt on hand will help us to quickly work through this.

Thank you for purchasing AfterShot Pro 2 and thanks for raising this issue. I apologize for the inconvenience caused and we will do our best to ensure you can get the most out of AfterShot Pro.

Sincerely,
Greg

[Greg Wood]

Hi All,
Emails have gone out to the affected customers--please contact support if you need anything else
Greg