PaintShop Pro X7 Ultimate Installation problem

Corel Paint Shop Pro

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christophstephan
Posts: 2
Joined: Tue Sep 16, 2014 9:20 am
operating_system: Windows 7 Professional
System_Drive: C
32bit or 64bit: 32 Bit

PaintShop Pro X7 Ultimate Installation problem

Post by christophstephan »

PaintShop Pro X7 Ultimate Installation fails on my Win7Pro 32bit PC after only a few seconds withthe german message: "Schwerwiegender Fehler bei der Installation" which means: fatal error during installation. No changes where made to the system.

The windows event protokoll shows the following application error:

Name der fehlerhaften Anwendung: MsiExec.exe, Version: 5.0.7601.17514, Zeitstempel: 0x4ce792c4
Name des fehlerhaften Moduls: ole32.dll, Version: 6.1.7601.17514, Zeitstempel: 0x4ce7b96f
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0001e642
ID des fehlerhaften Prozesses: 0xc90
Startzeit der fehlerhaften Anwendung: 0x01cfd1821df66a60
Pfad der fehlerhaften Anwendung: C:\Windows\system32\MsiExec.exe
Pfad des fehlerhaften Moduls: C:\Windows\system32\ole32.dll
Berichtskennung: 5c194650-3d75-11e4-9f50-4061862d46d6

I have already unregistered and re-registered the msiexec.exe but ended with the same error.

I have tried to install as Administrator and as user with local admin priviledges.

All that sound very similar as in the topic "Fatal Error Installation of PSP X7 free trial (repeatedly)"
http://forum.corel.com/EN/viewtopic.php ... 91#p294273

Only difference: we have already paid for the software :(

Any help is highly appreciated
christophstephan
Posts: 2
Joined: Tue Sep 16, 2014 9:20 am
operating_system: Windows 7 Professional
System_Drive: C
32bit or 64bit: 32 Bit

Re: PaintShop Pro X7 Ultimate Installation problem

Post by christophstephan »

Fixed the problem myself: Loged on as Domain Administrator and made the installation without problems.

Best Regrds

C.Stephan
Kathy_9
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Posts: 2896
Joined: Tue Nov 30, 2010 12:44 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
processor: 8th Generation Intel Core i7 8700 3 20 GHz
ram: 16GB
Video Card: NVIDIA GeForce RTX 2060 [6 GB GDDR6 dedicated]
sound_card: NVIDIA High Definition Audio
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Monitor/Display Make & Model: HP EliteDisplay E243m 23.8-inch
Corel programs: PSPX2 ~2023; Painter 2018~23
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Re: PaintShop Pro X7 Ultimate Installation problem

Post by Kathy_9 »

Edited to remove my post as it appears the OP has resolved the issue. Their second post must have been held as it wasn't showing when I initially replied.
PSPX9 | PSP2020 | PSP2021| PSP2022 | PSP2023 & PhotoMirage installed; PSPX | PSPX2 thru PSP2019 owned but not installed
http://www.flickr.com/photos/37153430@N03/
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