X7 and Twain Aquire

Corel Paint Shop Pro

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oldun
Posts: 1
Joined: Wed Jul 23, 2014 11:03 pm
operating_system: Windows 8.1
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Acer Aspire 5742V1.18
processor: 2.67 ghz Intel Core i5 M480
ram: 3768 MB
Video Card: Intel HD graphics
sound_card: Reaaltek High definition Audio
Hard_Drive_Capacity: 1968 GB
Monitor/Display Make & Model: Integral to Acer 5742 laptop
Location: St Neots

X7 and Twain Aquire

Post by oldun »

I have recently made one major change to my laptop, I have installed Windows 8.0 and then upgraded to 8.1. I have also installed a HP Photosmart 6520 network all-in-one printer/scanner. This pinter works correctly with all the software have recently tried with the exception of X7

When I run PaintShopPro X7 most things seem to work OK but I have difficulties with the scanner part of the HP 6520.

If I go to File/Import/From scanner or camera I get the scanner window and I can scan a document or photo.

If I go to File/Import/Twain Source the HP 6520 cannot be seen. I imagine that this is due to a problem with the twain drivers. How can I resolve this problem?
Tadjio
Posts: 1202
Joined: Fri Mar 28, 2008 3:23 pm
operating_system: Windows 8 Pro
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Gigabyte
processor: Core i7 2.8GHz 860
ram: 8GB
Video Card: ATI HD5570
sound_card: Sound
Hard_Drive_Capacity: 2.5TB
Location: UK

Re: X7 and Twain Aquire

Post by Tadjio »

Are you using the 64-bit version of PSP X7?
Try the same with the 32-bit version. If that works, it is because the printer is not using a 64-bit driver.
I have the same problem with my HP Photosmart C7280 All-in-one.
Tadjio
PSP X7.2 Ultimate user
AfterShot Pro 2.1 ASPirant
Windows 8.1 64-bit Pro
Canon EOS 100D, Olympus E-PM1 & iPhone 6
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