Can't re-install Video Pro 16

Moderator: Ken Berry

Larry Deckard
Posts: 1
Joined: Thu Aug 28, 2014 8:11 pm
operating_system: Windows 7 Ultimate
System_Drive: C
32bit or 64bit: 64 Bit

Can't re-install Video Pro 16

Post by Larry Deckard »

NOT A VALID KEY FOR SPECIFIED STATE
I re-downloaded and still got this message. Please help!
Just send me the key it's looking for or send me a boxed copy of the program. I've been a loyal Corel customer for a long time please help me out.
skier-hughes
Microsoft MVP
Posts: 2659
Joined: Thu Jul 21, 2005 10:09 am
operating_system: Windows 8
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: gigabyte
processor: Intel core 2 6420 2.13GHz
ram: 4GB
Video Card: NVidia GForce 8500GT
sound_card: onboard
Hard_Drive_Capacity: 36GB 2TB
Location: UK

Re: Can't re-install Video Pro 16

Post by skier-hughes »

I'm sorry we are all only volunteers users here. No employees. You'll need to contact their customer services.
User avatar
Ken Berry
Site Admin
Posts: 22245
Joined: Fri Dec 10, 2004 9:36 pm
operating_system: Windows 11
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Gigabyte B550M DS3H AC
processor: AMD Ryzen 9 5900X
ram: 32 GB DDR4
Video Card: AMD RX 6600 XT
Hard_Drive_Capacity: 1 TB SSD + 2 TB HDD
Monitor/Display Make & Model: Kogan 32" 4K 3840 x 2160
Corel programs: VS2022; PSP2023; DRAW2021; Painter 2022
Location: Levin, New Zealand

Re: Can't re-install Video Pro 16

Post by Ken Berry »

In addition, can you tell us if your version of VS X6 was an update version? If so, then you usually have to have the serial number of the previous version (to prove you validly bought the upgrade version) as well as the X6 serial number.
Ken Berry
User avatar
lata
Site Admin
Posts: 13889
Joined: Thu Jan 19, 2012 6:21 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK COMPUTER INC A88XM-A USB 3 1 Rev X 0x
processor: 4 10 gigahertz AMD A10-7890K Radeon R7
ram: 16 gb
Video Card: on board
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 500 SSD
Monitor/Display Make & Model: LG W2242 [Monitor]
Corel programs: CVSX, 19, 20, 22 PSP2023, PI, MS3D
Location: UK

Re: Can't re-install Video Pro 16

Post by lata »

Also where did you re-download the file from.
I did not think Corel provided a download link for X6 since the release of X7, unless you have paid for that option and additional support.

Was your original purchase a boxed version, a disc or download.

View your registered products via your Corel Account, you should be able to see your serial number making sure you are using the correct one.
Trevor