can't remove the file "Ulead DVD pictureshow"

bugbug_be

can't remove the file "Ulead DVD pictureshow"

Post by bugbug_be »

hallo,

I've tried Ulead DVD pictureshow trial. :D Now I would love to remove it from my pc to install the full version. But there is the problem. :evil: As there wasn't an uninstall buton, I dragged the whole map to the bin. All seemed to be gone, but when I go to my start buton to see all my installed programs, it seems that Ulead DVD Pictureshow is still installed.
When I drag that remaining folder to the bin it gives me a pop-up message: you can't delete this file, because the file is missing. When I delete the file in my registry, it keeps coming back. :evil:
So I thought I reinstall the program and I will be able to delete it, but no it makes another map in my startup programs. So now I have 2 times the map Ulead in my programs, one that works and one that doesn't work. that really bothers me. Can someone help me to remove that one that doesn't work please? :oops: I've really tried everything out (regcleaners) and I'm desperate to get ride of that useless file.
2log

re: can't remove the file "Ulead DVD pictureshow"

Post by 2log »

Contact Ulead Tech Support regarding your problem. They should have a special procedure for uninstalling the software. You can email Tech Support with the use of the "Technical Support Form" at http://www.ulead.com/tech/techsupport.htm.
bugbug_be

Post by bugbug_be »

hallo,

I've tried, but I don't get any answer, that's why I try it this way :roll: .
hope someone can help :D

bugbug :D
AnimeChick

Post by AnimeChick »

Restore those files. Then go to Control Panel and do Add/Remove Programs. That is how you should have uninstalled it.
bugbug_be

Post by bugbug_be »

restore? how?
I already reinstalled the whole program and deleted it with the Control Panel and do Add/Remove Programs. and still the programmap is there.
It is empty, 0 bytes.
I tried all imaginable cleaningprograms you can find on the web, no result.
And when I delete the registerkeys in my register, they are back on reboot!!

help!!
2log

re: can't remove the file "Ulead DVD pictureshow"

Post by 2log »

bugbug_be, wait for the reply. They don't usually aswer you back immediately, specially on weekends. It's not like this forum where everyone can contribute and someone can reply right away... they have lots of emails to answer so just wait for it... :wink:
2log

re: can't remove the file "Ulead DVD pictureshow"

Post by 2log »

By "programmap" you mean the PictureShow folder on "Program Files"? This is normal for softwares which have profile settings so you won't have to start over when you reinstall the software. It doesn't mean though that the program uninstall was not successful.

If what you are saying is that PictureShow is still in the Control Panel's "Add/Remove Programs" list even after you uninstall it, then wait for the tech support help. You have to remove a string/folder from HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ of your Windows Registry. Tech Support has the values for this for PictureShow so I'd rather let them assist you with it.
bugbug_be

Post by bugbug_be »

hallo,

the map in my Controlpanel is gone.
The Only map that doesn't want to go, is the one in:C:\Documents and Settings\All Users\Menu Start\Program's\Ulead CD & DVD PictureShow 3.

when I try to remove this, I get the message that it doesn't exist.

when I try to remove the register key in my register, it comes back on reboot.

desparate bugbug :cry:
2log

re: can't remove the file "Ulead DVD pictureshow"

Post by 2log »

That is just a shortcut. It is very easy to remove. You can actually click on "Start > All Programs and locate the "Ulead CD & DVD PictureShow 3" folder. Right click on it and choose "Delete". This is an easy way to remove it from the Start Menu. :wink:
heinz-oz

Post by heinz-oz »

hey guys, 2log, hold your horses. Let's get something straight, the program wasn't actually uninstalled, all program folders were simply dragged to the recycle bin (and since been deleted I presume). Why on earth people are still doing that is beyond me. That approach was ok in the days of Win 3.1 and even, to some degree, during the win95 days. Since then, the registry has become such a vital part of the whole system that you simply can't do these things anymore. The registry will keep track of everything that ever has been installed to the system plus a whole lot of things that could have been but so far haven't. How do you expect 'Plug and Play' to work?
If a program is not properly uninstalled, the registry will still assume it is there, even though the related files and folders have been deleted.
There are at least 2 proper ways of uninstalling a program, either 'Add/Remove Programs' in the control panel or the programs own uninstall or remove utility.
The only way I know to remove these redundant program entries now, is to reformat the system disk and start from scratch. If you reinstall the program and then uninstall it, all that will happen is that the new instance of the program will be removed. The old one will still be there.
Helps a lot to follow proper procedure.
bugbug_be

Post by bugbug_be »

hey guys, I know I did something wrong, by deleting this program to drag it in my bin. I will never do this again!!! :wink:
but it doen't help me now by accusing me and telling me in not so many words that I'm stupid. :oops:
I'm not a pro and I learn from my mistakes, but I still hope there is someone that can help me with this problem. :roll:

desperate bugbug
2log

re: can't remove the file "Ulead DVD pictureshow"

Post by 2log »

bugbug_be, don't worry it's ok... we're not all at the same level here... even I, being a moderator am still learning a lot from this forum. Admittedly, there are more people here knowledgeable than I. No one is telling anybody who's stupid. I think it was just a general remark not intentionally geered towards you... :wink: At least you'll know that next time you have to uninstall it from the Control Panel... It's a learning process for everyone here... :wink:

Haha... heinz-oz you've got a point. Lesson learned here is... if you need to remove a software, you need to use the proper uninstall utility, either provided by the program or from Windows' Add/Remove Programs utility.

But guys, take note that in some cases, some programs can't be uninstalled from the Control Panel... if in some way you made a mistake of deleting a program file or something has been corrupted by a virus or someone else. So in this case, deleting the Program Files folder would be your last option. Coupled with some registry editing and removing installer files for the software. These are usually located on very hard to find folders with long numbered file names so you have to contact Ulead Tech Support for this. Go to http://www.ulead.com/tech/techsupport.htm and submit an email through the Techincal Support Form.



Just remember that if you decide to do it the hard way (manually deleting the folders), the instructions are very delicate. You have to follow the instructions carefully because Registry editing should not be taken lightly. A mistake with deleting or altering registry values could make your computer crash! So be cautious... Always try to remove it in CONTROL PANEL first!!!

:wink:
craig16229

how disconcerting

Post by craig16229 »

I have a lot to say here, so let me save anyone else that may be visiting this post an awful lot of un-necessary grief, and to straight to an answer to your problem:


1. Read ALL of these steps carefully before doing anything

2. Do a full back up of your Windows Registry. DO NOT SKIP THIS STEP. If you do not know how to use the registry, give it all you’ve got to find someone to help you through this process. If you run XP, make sure you have a recent restore point. Also make sure you set the local administrative password to something you are sure of just in case you need to boot into safe mode. Even with all this, it will be less effort than the RIDICULOUS suggestion of reformatting your whole hard drive just to get one Ulead program installed.

3. Now, do a search on the entire registry for “Ulead” (without the quotes). VERY CAREFULLY delete any key where you find “Ulead”. The reason you have to be very careful is some registry keys may have information about other programs and Windows functions, and you don’t want to delete these. With a patient eye and good judgment, you should be able to decide when a whole key should be deleted, and when just one value within a key should be deleted. Again, if you are uncomfortable with the Windows Registry, get someone who is comfortable to help you.

4. Most of the areas where entire Ulead keys should be deleted will be found in HKEY_CLASSES_ROOT. Most of the keys where just the value that contains “Ulead” needs to be deleted will be found in the other “Hives” of the registry, such as HKEY_LOCAL_MACHINE.

5. Delete the “Ulead CD & DVD PictureShow 3” folder at C:\Program Files\Ulead Systems.

6. Delete all files and folders at “C:\Documents and Settings\All Users\Application Data\Ulead Systems\Ulead DVD PictureShow”

7. Delete all files and folders at “C:\Documents and Settings\your_username\Application Data\Ulead Systems\Ulead DVD PictureShow”

8. Delete all files and folders at “C:\Documents and Settings\your_username\Local Settings\Temp”

9. Empty your Recycle Bin and reboot.

I rarely throw around credentials, because it is done so often, and too often it ends up sounding stupid. However, I think it is important to back up what I am saying.

I am a network analyst. I have a good number of years of experience repackaging legacy software into Windows Installer (.msi) format for Microsoft Active Directory / Group Policy distribution. I have custom built intranet based software installation systems from scratch. I am a senior member at www.appdeploy.com , and you can see my contributions there under the same username I have here: craig16229. In other words, I know what I am doing. And I am annoyed at how much of my time was just wasted dealing with this program, and equally annoyed at substance I read upward in this thread.

My experience with PictureShow is this: I downloaded the trial version, and I liked it very much. I went out the same day and bought the full version. When I came home, I went into Control Panel – as has been so stridently advised here – and uninstalled the trial version. When I went to install the full version, the InstallShield routine endlessly offered to uninstall or repair the trial version. I rebooted. Same thing. Then I decided to do a manual cleanup of the produce under Program Files, etc. This made things worse. Then I was also not even able to re-install the trial version so that I could re-attempt a proper un-installation. Whether I tried to install or uninstall the trial or the full product, the InstallShield routine would run for about 1 second and then report it had finished successfully.

In the interest of other users and providing the most accurate information possible, I edited what I originally said in the post about this product being a "setup driven" Windows Installer application. What I discovered after looking at C:\Windows\installer for the cached .msi is that I was incorrect. There was no cached .msi. I ran the install again and watched C:\Documents and Settings\my_user_name\Local Settings\Temp to see what extracted there during the pre-install routine. I can now see that is an install authored purely with InstallShield. I should have noticed that the Windows Installer Service was not running while I was trying to fix this mess before, but it was well past 2:00 a.m. in the morning.

The install was designed to look and act like an .msi installation. But it is not and does not, and I was fooled by appearances.

If it were a well authored .msi installation, it would have the ability to remove itself cleanly. That was one of initiatives of the whole Windows Installer architecture. An .msi is a database file of everything about and installation: folders, files, permissions, registry, sequencing, and on and on. It is the intelligence behind an application's ability to add/modify/repair/remove itself.

Now that I know it is authored completely in InstallShield (and again - for the benefit of others visiting), I will go back and experiment with the folder created by the trial version at "C:\Program Files\InstallShield Installation Information\{C82E1703-ACBB-4015-856B-A8A0E5BAC661}" and see if I can come up with an easier set of instructions than what I have already provided.

Still, someone at Ulead needs to revisit the InstallShield un-install routine for the trial product, because there is something that is not fully right with it.


Craig --<>.
Last edited by craig16229 on Sun Aug 07, 2005 5:35 pm, edited 5 times in total.
heinz-oz

Post by heinz-oz »

:D Hey Craig, that's exactly what we need here, someone who knows something and is not afraid to share his/her knowledge.
I have been in this dilemma many times myself, and as you surely appreciate, Ulead is not alone, there is a long and constantly growing list of software apps that do not cleanly uninstall.
I take your word for it because I would not be able to prove otherwise and it really doesn't matter all that much. When I have to tinker with the registry, I have a fair understanding of what to look out for and react accordingly. I could not give detailed instructions, like you did in your valuable post.
I'm sure there is a long list of participants in this forum, like myself, who will make sure they have a copy of your instructions handy when next we hit a brick wall. Thanks for your time and effort.
I would also like to encourage you to take this matter up with Ulead, can't do any harm if these products could be improved.
craig16229

looks like it is an intermittent problem

Post by craig16229 »

As closely as possible, I just ran through the same sequence (on a clean XP sp2 build on a vmWare workstation) of installing the trial version, uninstalling it, then installing the full version.

I was not able to reproduce the issue. That puts this into the category of "intermittent problems", which are the most difficult to resolve. I don't want to do any further testing on a live machine where I don't have the vmWare luxury of rolling back easiliy, so I am done with this.

It's too bad that this is not an .msi installation, since the Windows Installer Service has the benefit of being able to turn on verbose logging for both installs and uninstalls.

All this definitely gives me pause about recommending / purchasing other Ulead licenses. It should never be this hard or tricky.

If I can offer up any more information to help end users, though, I will be happy to answer any other questions I can.


Craig --<>.
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