VSSCAP and Service Pack

[jeromealbers]

My Video Studio Pro x6 was working fine until I did the stupid thing of updating windows 8 to windows 8.1 and now the sound in screen capture does not work. I checked all the divers and they are fine and everything works on the sound card. When I try to run screen capture it say “An error occurred on your audio device.” When a compatibility test is run it says that VSSCAP is not compatible with windows 8.1. I checked for updates for pro x6 and it says I am up to date. I tried to run the VSProX6_SP1.exe and it says that it can not find the installation version. Where to next? How do I get it to work with the sound? I have other screen capture software that works fine.

[BrianCee]

The can't determine installed version message is Corel's strange way of telling you that the service pack is already installed.

Have you tried running the programme in compatibility mode - maybe even allowing Windows 7 to make sure.

[jeromealbers]

I was running windows 8 before going to windows 8.1. When I checked compatability it says it is compatible with windows 8. So I assume it is not compatible with windows 8.1. What next? Going back to windows 8 from 8.1 is not easy and makes a real mess.

[BrianCee]

Yes - but have you tried right clicking on the VSScap.exe file and choosing "troubleshoot compatibility" and allowing windows to set a new comparability setting.

You may need to do the same with the Vstudio.exe file to run VideoStudio without problems

[Ken Berry]

FWIW, I can't even get X6 Screen Cap to open in my Win 8.1 Pro set up... I have never noticed before since I use another screen capture program. And that was because, even on my main editing Win 7 machine, I always had trouble with the audio in VS's screen cap!!

[jeromealbers]

I had actually done all this before and it says they are compatible to windows 8 but no mention of 8.1. I did it all again. They are set for windows 8. I tried windows 7 and have the same problem. Since all other programs are works correctly and this worked correctly before the update to windows 8.1. I have to assume that it is how you are calling windows that is not correct for some change in windows 8.1.