ASP2 no longer starts after crash

[rgraf]

And support never asked you to check the log????

cheers
afx

No.

[rgraf]

Support was more astonished about my test scenario - applying some basic settings to the first image in one folder and then copy&paste these to the rest of the 1000 images in the folder. "This is not the way the product is intended to work" - Support said. Instead, doing this image by image would be the preferred way - thinks Corel.

[afx]

Support was more astonished about my test scenario - applying some basic settings to the first image in one folder and then copy&paste these to the rest of the 1000 images in the folder. "This is not the way the product is intended to work" - Support said. Instead, doing this image by image would be the preferred way - thinks Corel.

Definitely clueless.
Looks like they have no training at all.

Of course, this is one person, so I am not sure if this translates to the support staff in general, but it is scary.

cheers
afx

[rgraf]

Checked the AfterShotProlog with no findings, the files listed are theones which have been scanned - I assume.
To narrow it down, I created three folders with approx 1000 files each. One CR2 only, one ORF only and one JPG only.

Starting ASP2, selecting the JPG folder - everythings runs fine. Folder is scanned and previews get generated quickly.
Cache folder deleted.
Starting ASP2, selecting the CR2 folder - everythings runs fine. Folder is scanned and previews get generated quickly.
Cache folder deleted.
Starting ASP2, selecting the ORF folder - scan runs fine. After generating 162 from 922 previews, ASP2 crashed unmotivated.
Last test repeated.
Cache folder deleted.
Starting ASP2, selecting the ORF folder - everythings runs fine. Folder is scanned and previews get generated quickly.

It seems to be really strange as the behaviour is not replicable.

Thanks so far
rgr