Endless registration loop ASP2

[hhbt]

Hi,

I have a "little" problem with Corel support and product registration.

When I try to register Aftershot Pro 2 the product registration return: The serial number format you have entered is incorrect.
Now then I go to support to get help but I can't get help until I have registered the product.

So any ideas how to contact Corel "support"?

Cheers,
Hans

[4Np-r]0U[XCj]

Hans, I'm in the same boat. I get the serial format error and can't find a way to contact support.

[awm03]

I had the same problem, but used the online chat support. Problem fixed in 5 minutes.

But I just went to the Corel site & don't see online chat support now. Is it only available during tech support hours? Also, I'm registered with Corel for other products, which might make a difference.

[KeithC]

Not intending to pile on, but just noticed this post and can't help but express my frustration with Corel's failed attempt to provide online customer support regarding "registration". I got caught up in that "registration" loop trying to figure out why ASP2 wouldn't work and began blaming myself. Now I see I'm not the only one. Good to know I still have a few working brain cells.

[hhbt]

Thanks for your help.
I'm in Denmark so a call to technical support isn't cheap but I will give it a try.
It's so stupid that it's not possible to write a email to support about this kind of issues.