What I’ve learned in the first 24 hours of ASP2

[phedders]

What I've learned so far is that the new Project Manager who "wants to interract with the community" is:

Last visited:
Mon May 26, 2014 6:36 pm

• Absent. Just like the last PM.
• Apparently full of empty promises. Just like the last PM.

I popped back in just in case something changed. It didn't.

[GoremanX]

Yeah, I was gonna point out the same thing... so much for communication I'm disappointed again.

[dori]

I must add that the upgrade price for current users is way too steep for what is an underwhelming upgrade (that took 2 years?!). I can't imagine your current user base is all that large. Are you sure you don't want to keep what users you currently have and have them speak well of your product? Frankly, anything more than $10 would keep me from upgrading from ASP1 to ASP2.

[brucet]

I guess in defense of the 'new' project manager there has been a lot going on the past week or two. A lot to digest. A lot of requests/demands/complaints. How much time does it take to get answers? Answers that I guess come from various folks that haven't been forth coming in the past.

I'll give it a few weeks and then pass judgment.

regards

[phedders]

I've found that some of my posts have been removed so someone from Corel is reading this forum... shame they aren't actually getting involved, and perhaps explaining why Corel can't add more features in two years than free projects like RT and darktable can add sometimes weekly!

Oh and why they broke WB and noise processing. And why they don't support many major camers.

So many own goals!

[df]

I've found that some of my posts have been removed so someone from Corel is reading this forum...

Maybe it's Corel, maybe it's a moderator of this forum, who is another product user just like you and me and isn't paid a dime by Corel.

[Greg Wood]

Yeah, I was gonna point out the same thing... so much for communication I'm disappointed again.

Hi GoremanX (and Phedders) - Please understand I am juggling a wide variety of things on my end. I'll do what I can do, and you can judge me on the end result.

[Greg Wood]

I must add that the upgrade price for current users is way too steep for what is an underwhelming upgrade (that took 2 years?!). I can't imagine your current user base is all that large. Are you sure you don't want to keep what users you currently have and have them speak well of your product? Frankly, anything more than $10 would keep me from upgrading from ASP1 to ASP2.

Hi Dori, thanks for the feedback, I understand what you're telling us. I'm sure you can appreciate that it costs more than $10/upgrade to build a product this sophisticated. Other products in this category are priced dramatically higher and indeed ASP2 is even more affordable than ASP1. You are 100% correct about getting users to speak well of our product--we're working on this primarily through getting a new version out and reinforcing ASP's strong foundation and then delivering ongoing improvements in performance, camera support and quality updates. I hope ultimately our efforts will convince you the upgrade price is worth it!

[Greg Wood]

Greg

...Can I suggest that you make it clear to us which channels we should use to report bugs? As you note, many of us are frustrated that bugs we reported through the Survey Monkey page seem to have gone ignored. And there is (for marketing reasons I can understand) no mention of how to report them on the ASP2 Support tab on the Corel website. And if this is a user to user forum (as we are always being reminded) then how the [expletive deleted] are we to make sure Corel knows about the bug?

Hi Dutchmm,

Sorry for the delay in replying. We will clarify an 'official' channel for bug reporting--this is hugely helpful for all involved, and indeed the Support tab seems like the right place for this.

I went looking for the Survey Monkey data you mentioned and now have that in hand. Was that approach a sufficient feedback loop?

Greg

[Greg Wood]

Hi Greg,

... Make me eat my words.

I'll try!

[Greg Wood]

Thank you Greg for your feedback, understanding en support. I have more hope now in Aftershot Pro. As a professional photographer it is important to have a great, stable application with a future. There is a lot to be done to keep up with the other applications in the market. I purchased Aftershot Pro 2 today.

I hope there will be an active beta team present for updates and future version and I am more than willing to take part of it.

Thanks Tuvok, I appreciate your input, efforts and offer.

[Zarastro]

Greg

...Can I suggest that you make it clear to us which channels we should use to report bugs? As you note, many of us are frustrated that bugs we reported through the Survey Monkey page seem to have gone ignored. And there is (for marketing reasons I can understand) no mention of how to report them on the ASP2 Support tab on the Corel website. And if this is a user to user forum (as we are always being reminded) then how the [expletive deleted] are we to make sure Corel knows about the bug?

Hi Dutchmm,

Sorry for the delay in replying. We will clarify an 'official' channel for bug reporting--this is hugely helpful for all involved, and indeed the Support tab seems like the right place for this.

I went looking for the Survey Monkey data you mentioned and now have that in hand. Was that approach a sufficient feedback loop?

Greg

Not at all.

What ASP (and Corel?) need is some real system for bug reporting in the lines of bugzilla or trac, which provides to the registered users the complete track of the reported bugs. I'm sure that if you can distinguish between bugs, duplicated bugs and non-bugs will only improve the product. Fedora uses the same infrastructure to improve the quality of their distributions for years.

[mbellot]

I must add that the upgrade price for current users is way too steep for what is an underwhelming upgrade (that took 2 years?!). I can't imagine your current user base is all that large. Are you sure you don't want to keep what users you currently have and have them speak well of your product? Frankly, anything more than $10 would keep me from upgrading from ASP1 to ASP2.

Hi Dori, thanks for the feedback, I understand what you're telling us. I'm sure you can appreciate that it costs more than $10/upgrade to build a product this sophisticated. Other products in this category are priced dramatically higher and indeed ASP2 is even more affordable than ASP1. You are 100% correct about getting users to speak well of our product--we're working on this primarily through getting a new version out and reinforcing ASP's strong foundation and then delivering ongoing improvements in performance, camera support and quality updates. I hope ultimately our efforts will convince you the upgrade price is worth it!

Sorry Greg, but surely you can appreciate the fact that many users are not interested in purchasing a slightly improved (and by many accounts also degraded) v1.3 being passed off as version 2. What Corel is referring to as v2 should be a free upgrade to all current v1 users, if for no other reason as a show of good faith to those of us that stuck it out while Corel went silent.

There is nothing in v2 that would convince me it is worth shelling out another $60. If anything it has pushed me to wait (another 2.5 years?) for v3 or look elsewhere.

[rhadamanthys]

There is nothing in v2 that would convince me it is worth shelling out another $60. If anything it has pushed me to wait (another 2.5 years?) for v3 or look elsewhere.

Correct, I see the same bugs with my combination of Canon 550D und Canon 6D, never received an answer from corel from the bug site or in this forum, so what would I pay for? Not using Noise Ninja any more which I have also paid, a new bug in red eye removal, which worked with a plugin flawless in ASP1.2? Oh, a new splash screen.
Seriously, probably there are some changes we will not see in the UI, but there are so many old bugs I can't image that a team worked more than two years on it. Ok, Corel needs some revenue to justify any effort on ASP, but Corel didn't respond for years to anything so anybody is very suspiciously about any progress. I think Corel has to give an advance performance to existing customers or deliver something new which justifying 60$.

I appreciate, that there are some answers from Greg Wood in this forum and I understand that he's very busy with his new job, so answering in this forum is only an additional task of many other tasks.

rhadamanthys

[sbattaio]

While I appreciate the input from Greg, the simple fact regarding ASP 2 is that it's just too little too late. During the 2 years that I waited for support for my cameras (which never happened despite continual--and still continuing--promises from Corel and the ASP development team) I took the money that I could have used for an ASP upgrade and invested it into software that actually works, is regularly updated, offers innovative features AND supports my cameras. I for one have moved on to greener pastures and have not regretted the switch one little bit.