PSP X6 Service Pack 2 Error

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pixelblu
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PSP X6 Service Pack 2 Error

Post by pixelblu »

Hello all -
I've been trying to install SP2 on PSP X6 and get the attached error each time. I also downloaded the SP separately and get the same error. Has anyone come across this?

Thanks
Attachments
SP2 Error.jpg
trueblue
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Re: PSP X6 Service Pack 2 Error

Post by trueblue »

When did you first install PSPX6?

If you did not install updates, Corel send them down the line to update when you go to close PSPX6 automatically. This makes downloading and installing updates not necessary.

Use the Clean Tool to uninstall X6 and start again.
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Simone Corel UK
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Re: PSP X6 Service Pack 2 Error

Post by Simone Corel UK »

@ pixelblu

We have found an explanation what happens in cases like yours. It seems that you have got the parser version of MSXML installed.

Can you please send me your PIN number for your Corel account as a private message and I will send you a link for a PSPX6 with SP 2 included.

Thanks!
I work for the Corel UK Support. I will not give technical support through this forum and my answer is only related to this thread.
gipi
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Re: PSP X6 Service Pack 2 Error

Post by gipi »

Simone Corel UK

Hi Simone Corel UK ,
I have the same installation error, can you send me the link?
I'm new to this forum, how can I send a private message to you with my PIN number?
thanks
BrianCee
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Re: PSP X6 Service Pack 2 Error

Post by BrianCee »

New members cannot send private messages until they have had two posts approved - If you can see an envelope in the panel to the right of Simones post click on it to send an e-mail.
Simone Corel UK
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Re: PSP X6 Service Pack 2 Error

Post by Simone Corel UK »

Many thanks, BrianCee. I sent to both a private message with our support e-mail address :-)
I work for the Corel UK Support. I will not give technical support through this forum and my answer is only related to this thread.
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Re: PSP X6 Service Pack 2 Error

Post by Agent86 »

I have spent 2 days with support on this issue. No where. My XP is significantly cleaned up but what good is that if I am still unable to install SP2?

At 95% I get the Error 1935...

Since I don't see the "envelop" mentioned, what can I do to get past this error?

Any help would be appreciated. I've cleaned .NET until it squeaks. I've deleted MSXML. I've tried Safe Mode.

Thanks,
Dave
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Re: PSP X6 Service Pack 2 Error

Post by Simone Corel UK »

@Agent86 - I have already replied to you

To all who have got that 1935 problem: When you send me a private message, please don't forget to send me your PIN or e-mail address of your Corel account.

Thanks!
I work for the Corel UK Support. I will not give technical support through this forum and my answer is only related to this thread.
zenzecat
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Re: PSP X6 Service Pack 2 Error

Post by zenzecat »

Hello
I also have error 1935 when installing PSP X6 SP2. Could you send me th link?
Thansk in advance
BrianCee
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Re: PSP X6 Service Pack 2 Error

Post by BrianCee »

zencecat - please note from Simones posts above - you MUST send your PIN to Simone in order to get the link
patchitect
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Re: PSP X6 Service Pack 2 Error

Post by patchitect »

Simone Corel UK wrote:@ pixelblu

We have found an explanation what happens in cases like yours. It seems that you have got the parser version of MSXML installed.

Can you please send me your PIN number for your Corel account as a private message and I will send you a link for a PSPX6 with SP 2 included.

Thanks!
I know this is late, But I've had this same issue with both SP1 and SP2. Anything you can do to help out?

Thanks!
aac11
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Re: PSP X6 Service Pack 2 Error

Post by aac11 »

I had encountered this error 1935 in installing PSP X7 SP3. This was how I solved it:

1. I ran System File Checker. Run Command Prompt as Administrator, then type "sfc /scannow" without the quotes. It may take sometime to finish.

2. I repaired my VC++ Redistributable installation (in my case, 2013).

3. Repair/re-install MSXML, in my case, version 4 SP2.

4. Install PSP.

That's it!
Simone Corel UK
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Re: PSP X6 Service Pack 2 Error

Post by Simone Corel UK »

Thanks for letting us know your way, aac11.
I work for the Corel UK Support. I will not give technical support through this forum and my answer is only related to this thread.
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