Reinstall of Pro X6 Video/Photo Suite

[espman2]

Hello,
The other day I was going to un-install VideoStudio X6. It started to un-install and I had a power outage at my house.
Now, It won't either uninstall or install. When I click on the install on the auto run screen, Nothing happens. I read where maybe some of the files are still in the registry or something.
Anyway, the Video X6 just plain won't install. It does not give any error messages. My cursor goes to the hour glass on for about 2 seconds, then nothing. I've even waited for 5-10 minutes to see if anything would happen. Nothing.

Someone Please help me. I like the program and need it for what I do.

Thank you.
Terry G. Smith

[lata]

Hi Terry

There are some removal instructions on the Corel Knowledge Base

Manually Remove Video Studio X6

Corel did provide a cleanup tool for some of video studio versions but don't think that included x6
Anyway try the manual approach.

[espman2]

Ok,
I did all that and then I tried to reinstall it. Now I get some message like;
Cannot access E000 something. It must be a registry key of some sort.
Now what do I do?

[lata]

Hi espman2

Clearly the power outage has corrupted the program.

1 / Are you able to use System Restore to a point before the “power outage”

2 / You could try creating a new user account, try installing the program using the new account.
If that is successful you can remove the new account.

3 / There are some software programs to Cleanup unwanted files, Revo Uninstaller and Ccleaner has been mentioned on the forums, not that I have used them.

4 / Corel do have a Facebook account that seems to get answers from Corel employees, maybe they can suggest a way to clean and re-install the programs.

[espman2]

OK,
I manually uninstalled and then re-installed VS X6. However, I'm having the same trouble I was having before I uninstalled it.
One day, It just quit working. When I click on the shortcut, the hour glass comes up for about 3 seconds and then it goes back to the pointer, and NOTHING happens.

What if anything do I do about that? It won't even start if I go to programs, VS x6 and try to open it from there.
BTW, I'm running it on XP Pro.

HELP.

[Ken Berry]

While you shouldn't have to do it this way, what happens if you right click the shortcut icon and choose 'Run as Administrator'?

[espman2]

Absolutely nothing.
I just don't get it. It worked well for months then Bang, it quit just like that.
What kind of a piece of junk software is this?

[RobertOZ]

Absolutely nothing.
I just don't get it. It worked well for months then Bang, it quit just like that.
What kind of a piece of junk software is this?

Making stupid remarks like that is not going to help resolve your issue, members of this forum who give their time freely and willingly to assist other VS users do not take kindly to that type of response and most will now ignore your posts.

Why were you uninstalling the program in the first place
Having a power outage whilst uninstalling has probably corrupted your OS as well as VS, XP does not take kindly to being shutdown without the proper shutdown procedure
As you are running XP, do you have the installation discs, if so run the repair utility, if not do a Google search on how to repair XP
You could also redownload VS, go to Corel Support and access you account, where you should be able to download X6 (provided you purchased from Corel)

You state that you have now reinstalled VS6, how many times did it work correctly before the shortcut failure
Open Task Manager and under Processes, check to see if Vstudio.exe is still running, if so, highlight and click End Process, then try to open VS

[canuck]

Absolutely nothing.
I just don't get it. It worked well for months then Bang, it quit just like that.
What kind of a piece of junk software is this?

What a silly comment to make. Your system was corrupted during the power failure but you blame the Corel software

If the software worked well for months then obviously there is nothing wrong with the software.

[espman2]

I was trying to uninstall it because it quit working. One day it worked, the next day it didn't.
The power outage happened while trying to uninstall it. The power outage in my opinion had nothing to do with it not working in the first place. I followed the manual uninstall from corel to fully remove the program, then reloaded it. Same problem, it just doesn't work.

Pardon my remarks earlier but I'm just a little frustrated. MY OS works fine. So, I'm not sure what to do or how to do it.

[lata]

Hi espman2

We understand your frustration but we are not Corel employees, just users like you program users, volunteers on the forum trying to help.

It is highly probable that something on your pc is affecting / conflicting with Video Studio and not the actual program.
That makes it difficult for us to suggest a solution, certainly I am clutching at straws.

Ok some of my thoughts….

1 / Did you install any other programs, maybe a video converter, generally anything free from the internet prior to the first problem.
Some free programs install Internet Browser tool bars, Conduits, Browser Protect, and Babylon come to mind, but any non standard tool bars, check your Program and Features for unwanted programs. I assume you are running W7, otherwise for XP its Add and Remove Programs.
Can you please update your user profile to include your pc spec, cheers.

2 / There is a folder here
C:\Users\UserName\AppData\Roaming\Ulead Systems\Corel VideoStudio Pro\16.0
The folder is hidden so go to the Folder menu - Tools – Folder Options – View tab- tick Show Hidden Files,…

When you locate the 16.0 folder rename the folder to “16.0 old”
Out of interest, right click the 16.0 folder – properties what is the folders size in Mb?
Now try starting Video Studio.

3/ Create a new User account on your pc, give it Admin rights, try running the program via that account.

Lets see how that goes.

[espman2]

I took out any and all free video players and.or converters, restarted my computer and re-installed X6.
Hey, guess what? It works now.

The only problem I have now is that I buy MP4 videos on the internet. I now have no way to convert them to put them on DVD for personal use. X6 doeson't recognise the video and puts up a message like "Incompatable format".

Any suggestions about what to do about that?

Thank you.

Terry G. Smith

[lata]

Hi Terry

Well it does appear that one or more of your free programs was causing some conflict, I would not have thought that all were causing the problem.

Are you able to install the Video Converter you used for the MP4 video files.
Install the programs one at a time may identify the culprit.

By the way do you have Quicktime installed on the pc, strange that you are getting that error. Install the latest version of QuickTime.

Can you give the properties of the MP4 video files

[espman2]

Gees,
I thought I had the newest version of Quick time. I'll check that out. Up till now I can only access the mp4's on Real player, but to burn it to disc, they want you to "upgrade". You know that story.

Thank you.

Terry G. Smith