Everything is great -- until I try to burn a DVD

Hepzibuh22 · Post by **Hepzibuh22** » Sat Jul 23, 2005 4:47 pm

I love this program...I am using VideoStudio 8 Editor. I have followed this board's step-by-step suggestions. My video is great....but when I try to burn it onto a dvd or save it to burn on the Disc Image Recorder (the tech guy's suggestion). It starts doing it thing and then says that it can't open the file. I've tried to call the tech guy back...but they all went to a training and now it's the weekend. I need this dvd! I have Windows XP. Everything in my video is mpeg and mp3.

Post by **Ken Berry** » Sat Jul 23, 2005 10:17 pm

What version of VS8 do you have? If it is an SE or, worse, SE Basic version, then it has been crippled, and most likely by not having the burning module enabled.

And what are the exact properties of the file you are trying to burn?

THoff · Post by **THoff** » Sat Jul 23, 2005 10:33 pm

How much disk space do you have free? What operating system and file system are you using? What format are your video files in, and if it's AVI, what codec do they use? Have you tried repairing your UVS installation (Control Panel -> Add/Remove Programs -> UVS -> Change/Remove -> Repair)?

Hepzibuh22 · Post by **Hepzibuh22** » Sun Jul 24, 2005 4:31 am

I have VideoStudio 8 se dvd. Why would the burning capability be crippled? I only acquired the program about six months ago.

I have tons of free disc space. I have Windows XP. I have saved the video as .mpg, .vsp and .upd. Nothing will save to the disc image recorder or burn to a dvd.

I'm amazed that a program that is so easy to use needs to have someone with the knowledge of an IT professional to figure out the burning process. I know nothing about codecs. Nothing in the video is .avi.

I will try repairing the UVS installation, even though the rest of the program is working quite well.

The tech guy seemed very unconcerned about my problem.

THoff · Post by **THoff** » Sun Jul 24, 2005 5:09 am

Do you have any DLA (Drive Letter Access) or Packet Writing software installed? For example, Nero InCD or Roxio Drag-To-Disc? These types of programs will interfere with UVS because they take control of the drive and blank media as soon as you insert it, and the drive will be locked when UVS tries to start its burning process.

In the case of Roxio Drag-To-Disc, you can shut the program down from the System Tray by right-clicking on the icon and selecting Exit. Other programs may need to be disabled or uninstalled.

tudorstack · Post by **tudorstack** » Sun Jul 24, 2005 10:23 am

I have exactly the same problem. I purchased the program 2 weeks ago and find it is a good starter editing program. I too have Window XP and have plenty of RAM and heaps of hard disk space available. I have also tried "repairing" the program (I assume that this equates to reinstalling it) and have had no success. THoff suggested disabling Nero as it attempts to start the blank disk when inserted, however I inserted the blank disk well before I commenced VideoStudio and Nero has not started. I don't want to have to remove Nero everytime I want to use Videostudio 8.
Hepzibuh22, if (and when ??) you find the solution to the problem please post it as I have no access to technical help in Australia and I've so far spent about 30 hours on creating my project. I agree with you, I am not an IT expert and having such a problem is extremely frustrating.

Paul TS

Hepzibuh22 · Post by **Hepzibuh22** » Sun Jul 24, 2005 3:53 pm

No, my problem is not that the drive is being "taken over." The blank dvd is sitting fat, dumb and happy in the burner.

THoff · Post by **THoff** » Sun Jul 24, 2005 8:35 pm

tudorstack & Hepzibuh22, if Nero InCD is installed, it WILL take control of the drive and media as soon as you insert it. It has nothing to do with starting or not starting any other part of Nero.

InCD is a packet writer, the purpose of which is to let you treat an optical disk such as a CD or DVD as a large floppy disk. The blank disk may seem to be sitting there fat, dumb and happy, but it's not accessible to UVS because the drive and media are locked by InCD.

Post by **Ken Berry** » Sun Jul 24, 2005 10:09 pm

Torsten is absolutely correct. I had this problem quite some time ago, but after uninstalling InCD, the problem went away. You don't have to uninstall the whole of Nero -- just the InCD module. You will recall when you update Nero, that InCD comes as a separate install package. I simply never download that one and of course never install it. I simply use XP's own packet writing software (though it won't write to DVDs, only CDs) because that is sufficient to my needs. Torsten likes the Roxio program because you can manually disable it. InCD, however, does not allow for manual disabling. It seems to be uninstall it or nothing.

And VS8 SE DVD is not crippled by having the burning module disabled. The 'DVD' part of the label indicates that you can produce a DVD. As I said, it is usually only (sometimes) the SE version and (always) the Basic version which are crippled in this way.

tudorstack · Post by **tudorstack** » Sun Jul 24, 2005 10:10 pm

I uninstalled Nero and tried to burn my project again but same error message - "Cannot open file"

Paul TS

rcurzon · Post by **rcurzon** » Sun Jul 24, 2005 10:25 pm

Slight.. but painless... tangent here...

I got round the problem by using other software to do the burning. I used cdburnerxp til I figured out that Joliet file system was a compatabioity problem sometimes. Then I used Nero Express, and found it created DVD-ROM UDF, which I am still happy with... the most compatible discs I've made.

But I still wonder... if I had stuck it out with VS8 SE... does it make discs booktype=DVD-ROM, files=UDF?? (Would I have saved some of my learning pain??

Hepzibuh22 · Post by **Hepzibuh22** » Mon Jul 25, 2005 2:06 am

You know, I am going to rip that sanctimonious tech guy a new one tomorrow. He made it sound like I'm the only one who has had trouble with this program.

Why would my "hijacked" cd burner (which, by the way, it is not as I do not have Nero installed at all), matter when I am trying to save a copy onto my hard drive? I can't turn my movie into a finished product anywhere!

I downloaded the program suggested. I chose my .mpg file and it burned it beautifully onto a dvd, but it will not play on my dvd player. What am I doing wrong?

I know you are all rolling your eyes at me. I just don't understand why, in this day and age, there are programs butting heads on a computer. Does this company suggest that I only have their one program on my computer? And how are you supposed to know which program is butting heads against your program.

AAAAAAARGGGHHHHH!

THoff · Post by **THoff** » Mon Jul 25, 2005 2:26 am

I asked about DLA / Packet Writing software in general, and gave Drag-To-Disc and InCD as two common examples. There are others, of course, and they can all cause this problem, for UVS as well as other programs that try to burn disks.

You can't just take an MPEG file and put it on a DVD, and expect most standalone DVD players to play the video. In order for you to create a DVD standard compliant disk, it must be authored correctly, which involved a bit more work than just copying an MPEG onto the DVD.

Try the following: in UVS, use Share -> Create Disk, and on the last screen, output to an ISO file instead of burning directly to a blank disk. This will let UVS author the disk and create an image file, but it won't try to burn it.

Next, exit UVS, locate the ISO file you just created (usually it is in the My Documents\Ulead VideoStudio\9.0\Disc Image file folder), right-click on the file, and select Open with.... Check what options are offered for opening the ISO file -- if you have a CD/DVD burning application installed, it should be one of your options. Burn the ISO image using that program.

Hepzibuh22 · Post by **Hepzibuh22** » Mon Jul 25, 2005 3:00 am

Yea, great idea......but......as I stated at the beginning of my posts, it will not let me save it as an .iso either. I still get the "can not open file" message.

Hepzibuh22 · Post by **Hepzibuh22** » Mon Jul 25, 2005 3:44 am

Great news, all you wonderful people who have tried, albeit unsuccessfully, to help me!

My neighbor lent me her program, Arcsoft Showbiz. I loaded it, loaded my .mpg finished product onto it, and it was able to burn it onto a dvd which works on my dvd player perfectly.

Now, what in the world would be screwed up with my Ulead program where another program has no problem whatsoever.

Maybe Ulead can use me on an ad: Hi, use Ulead to make great movies....but then skip the final step and use Arcsoft for your finished product!

I'll still be calling the Ulead tech support tomorrow and embarrassing them with my story. I would still rather use the Ulead program from start to finish.

Thank you for all of your help. Please continue to try to help others with this problem. I will let you know what the tech guy says.

Alludo USER to USER Web Board

Everything is great -- until I try to burn a DVD

Everything is great -- until I try to burn a DVD

I have exactly the same problem

Hurray, Hurray!