Crash dumps - new info

[Davidk]

I've had another of those annoying crash dumps. And this time I sent it to Yvonne, bcc Ken. She sent a reply pretty quickly, and it included what Corel has done to resolve that "send to" named without email address issue that has annoyed everyone, especially those that got his or her hands on the ticket. So rather than summarise, this is the email thread that started and followed up (I'll trim off the headers), but read it in sequence which i've numbered. FYI

quote
3. Davidk replied to Yvonne, 19 Mar
Hi Yvonne,

Thanks for the prompt reply. It was from a 32-bit build.

The info re what is being done about crash dumps is appreciated. I'll pass it on to the forum people . . .

Davidk

2. Yvonne Chuang replied to David 19 Mar:
> Hi David,

> Could you tell me that this dump is from which build? 32bit or 64bit?
>
> We need this information to read this dump file.

> For the Beta testing build, the mail address has embedded in the code, testers just click “Send”, then we can get the dump file.
>
> For the X7 retail version, we have integrated the Microsoft bug reporting mechanism, the crash information would be collected and pass to us via Microsoft.
>
> For the build before X7, the message asked to send the dump to Technical support, which is Corel’s CSS.
> Thanks,
> Yvonne
>
>1. Issue raised with Yvonne Chuang 18 Mar
> Subject: Video Studio crash dumps
>
> Hi Yvonne,
> During beta test there was an extended discussion among the testers about somewhere to send the periodic crash dumps that occur, the ones which occur with a notice to send it to Corel technical support. Except there isn't any such address in the notice or on the Corel website. And we all seemed to have them - just raising the issue (see ticket 98 in the X7 test series) got everyone going quickly.
>
> We are all in favour of helping Corel with data that could lead to fixing the cause of the crash, but the lack of somewhere to send these dumps means we basically ignore them. What a waste of data . . .
>
> But since you are tech support - here's another one. Perhaps you could send it to the right support person.
> Cheers
>
> Davidk

unquote