Blank Screen

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snowstorm
Posts: 120
Joined: Tue Dec 14, 2010 5:33 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ACPI x64 Based PC
processor: AMD RYZEN 5 1600 Six Core
ram: 16GB
Video Card: RADEON RX560
sound_card: REALTEK HIGH DEFINITION AUDIO
Hard_Drive_Capacity: 2 Tetra
Monitor/Display Make & Model: Samsung SyncMaster 2494HM
Corel programs: VS2021,VS2018,VSX9,VSX8,VSX6
Location: Laval,Québec Canada

Blank Screen

Post by snowstorm »

Good afternoon to all

Working with VS X6 Pro Ultimate
When I click on the orange 'gear wheels' to either get more content and/or Help and Product Info I get a blank screen

Hard for me to tell when this started as I do not used these features often

Would somebody has any ideas as to how to fix this

Many thanks

snowstorm
BrianCee
Posts: 5487
Joined: Sat Jan 21, 2012 1:04 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
ram: 8GB
Hard_Drive_Capacity: 4TB
Monitor/Display Make & Model: HP
Corel programs: VS X4,X5,X6,X7,X8, X9, X10, 2018 , 2019
Location: London England UK

Re: Blank Screen

Post by BrianCee »

Is your PC connected a to working internet connection ?
snowstorm
Posts: 120
Joined: Tue Dec 14, 2010 5:33 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ACPI x64 Based PC
processor: AMD RYZEN 5 1600 Six Core
ram: 16GB
Video Card: RADEON RX560
sound_card: REALTEK HIGH DEFINITION AUDIO
Hard_Drive_Capacity: 2 Tetra
Monitor/Display Make & Model: Samsung SyncMaster 2494HM
Corel programs: VS2021,VS2018,VSX9,VSX8,VSX6
Location: Laval,Québec Canada

Re: Blank Screen

Post by snowstorm »

Yes my Internet connection is working properly

snowstorm
snowstorm
Posts: 120
Joined: Tue Dec 14, 2010 5:33 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ACPI x64 Based PC
processor: AMD RYZEN 5 1600 Six Core
ram: 16GB
Video Card: RADEON RX560
sound_card: REALTEK HIGH DEFINITION AUDIO
Hard_Drive_Capacity: 2 Tetra
Monitor/Display Make & Model: Samsung SyncMaster 2494HM
Corel programs: VS2021,VS2018,VSX9,VSX8,VSX6
Location: Laval,Québec Canada

Re: Blank Screen

Post by snowstorm »

I today updated Adobe Flash Player (although Flash Player is supposed to be integrated to IE11 and IE11 is up to date)

The update solved the issue for me

snowstorm :roll:
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