Upgrade?

Moderator: Ken Berry

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vargen
Posts: 6
Joined: Mon Sep 19, 2011 3:38 pm
operating_system: Windows 8
System_Drive: C
32bit or 64bit: 64 Bit
processor: AMD A8-6500 APU 3.50GHz 900MHz
ram: 8 gig DDR3
Video Card: AMD Radeon HD 8470 DDR3 1024MB
Hard_Drive_Capacity: 1000 gig

Upgrade?

Post by vargen »

Hi there
How do i upgrade my version from X4 32bit to X7 64bit?
I just bought a upgrade key, as i changed from win7 32bit to win8 64bit
When i install my X4 on win8, lots of errors, so do i need to Install X4 before i install the X7 64bit?
Owner of VideoStudio X4
Upgraded to VideoStudio X7
BrianCee
Posts: 5487
Joined: Sat Jan 21, 2012 1:04 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
ram: 8GB
Hard_Drive_Capacity: 4TB
Monitor/Display Make & Model: HP
Corel programs: VS X4,X5,X6,X7,X8, X9, X10, 2018 , 2019
Location: London England UK

Re: Upgrade?

Post by BrianCee »

Owning X4 does not make you eligible for the upgrade price - to take advantage of the upgrade price you must have X5 or X6 on your computer - X4 is not valid.

If you purchased an upgrade key for X7 when you only own X4 I am afraid you need to use your support code to get back to Corel and explain what has happened and either ask for a refund - or pay the extra for the full version.
vargen
Posts: 6
Joined: Mon Sep 19, 2011 3:38 pm
operating_system: Windows 8
System_Drive: C
32bit or 64bit: 64 Bit
processor: AMD A8-6500 APU 3.50GHz 900MHz
ram: 8 gig DDR3
Video Card: AMD Radeon HD 8470 DDR3 1024MB
Hard_Drive_Capacity: 1000 gig

Re: Upgrade?

Post by vargen »

Thanks mate, i quick telephone, and it was refunded
Owner of VideoStudio X4
Upgraded to VideoStudio X7
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