VideoStudio Pro X7 won't install

[aljimenez]

We need to get Corel to supply a "VS Cleanup" program. I have had problems before with very frustrating failures that don't help the user to fix. I had to manually go through the Registry, something that is not for everyone to do, and remove all references to the Corel program that I was having troubles installing and running. Only after doing this tedious and potentially damaging procedure, did the program install and run correctly. It appears that sometimes there are Registry entries left from a prior attempted installation that failed which causes future attempts at installing to never work correctly... Al

[Ken Berry]

I have asked Corel if such a tool is being developed or already available...

[Vspx7]

I’ve now run the excellent Process Monitor suggested by queman, and it does indeed record the installation process.

However, in the few seconds from I start the installation of Videostudio X7 until the installation fails, the Process Monitor records roughly 25,000 incidents. Of these 20,000 are successfully executed which leaves me with 5,000 potential culprits. Not exactly my idea of a leisure pursuit.

I did notice that a large number of the 5,000 incidents referred (path/filename)to the wow64 subsystem; so could it be that it’s the transition to 64-bit that is causing the installation of Videostudio X7 to fail?

[nif65]

why can not install VS7. my system is windows 7 sp1 ultimate 32 bit + drivers, new windows just install, no other programs
I install as an administrator and I get this message is
and next message:
already have another version of this product. Setup can not continue. to configure or remove the existing version of this product, use the icon "Add or Remove Programs" control panel. what other version? no program is not installed, you want someone to buy your product, when you get such a problem?
what is it? and how to solve this problem?
QuickTime, Visual C++, Framework 4.5.1 installed...

[lata]

Hi guys

Corel have provided a Cleanup file for X7.
The file has not been used before so I guess you are confirming that it does actually work.
First delete the Setup folder from
C:\Program Files (x86)\Corel\Corel VideoStudio Ultimate X7 Setup Files

Run the Cleanup file…attached below

Then run the installation file again as Administrator

Your feedback would be appreciated………

I hope this does help.

VSX7_Cleanup.zip

(503.68 KiB) Downloaded 7766 times

[Vspx7]

I just tested the cleanup file.
Sorry to say, but the installation of Videostudio X7 still stops within a few seconds after attempting to run setup as administrator.

[BrianCee]

You could try contacting Corel support here ;- https://www.facebook.com/corelsupportlearning?fref=ts

[lata]

Hi Vspx7

I know this is a daft question but you did download the trial 32 bit version and not the 64bit.

Not sure what would happen if you tried installing 64 bit, I would have assumed the program simply would not install at all.

[Vspx7]

Hi
@ BrianCee - Darn … If only I were on Facebook
@ lata - Yes I’ve tried both the 32-bit and 64-bit version. I’m working from a 64-bit PC.

[lata]

Hi

sorry got mixed up with Nif65 using 32 bit version?????

[BrianCee]

Hi
@ BrianCee - Darn … If only I were on Facebook

You might consider changing that - more and more companies seem to be moving in that direction - and people contacting Corel via that route do seem to be getting answers.

[Vspx7]

Oh, I have considered and rejected it.
Anyway, I had a friend check the Corel Facebook, and apparently the issue has already been raised on March 6th - so far with no reply from Corel.

[armavista]

Hi everyone!
Thank you for your help.
I tried the new profile route, i tried the cleanup file, i tried to rename the installation folder.
I definitely can't install VideoStudio Pro X7 x64 and i don't have a clue why...
Let's wait for a reply from Corel.

[aljimenez]

nif65's message is similar to the one I was getting. I was successful after going through the tedious and precarious search and destroy of the Registry entries. Therefore I conclude the Cleanup program provided is not removing all the Registry entries... Al

[armavista]

Any news?