serial number already activated

[Michael1963]

Hello everybody

I have bought VideoStudio Pro X6 last year, successfully registered and activated - then used so far without any problems.
About five weeks ago i had to reinstall Windows 7 and therefore downloaded VideoStudio Pro X6 again from my account at http://www.corel.com/corel/
After 30 days of using it the message appeared that it would be time to activate the product.
But when I entered the serial-number i got the message, that "this number is already activated".
After that there is no more possibility to use the programm but to contact the customer service (by phone) - but no way to get anyone to speak, the phone is busy the whole day.
Paying money by using the priority-support - the only solution for me ?!?

I appreciate any kind of helping !

Thanks and greetings

Michael1963

[BrianCee]

Unfortunately I don't think we can help you directly from here - we are all just users like you trying to help each other.

Corel have set up a help and support page on facebook and people do seem to be getting help there - you can find it here :-
https://www.facebook.com/corelsupportlearning?fref=ts

[Michael1963]

Thank you for your very quick answer !
I have contacted this support and they provided me technician support if i tell them my e-mail-adress.

I hope it will help anyway / soon.

Thank you for doing this good work on this site !

Michael