Keeps crashing

[jazon]

I bought ASP and installed and everything ran as it should with no crashes etc.

Now it keeps crashing even after uninstalling and reinstalling it keeps crashing and not responding.

It is so slow and unresponsive to scanning for files even when cpu is at 50%

I have registered and updated all the latest patches, the last patch removed the ASP icon on my desktop.

I have a very quick computer and it is actually very stable with other programs.

How can I get ASP working again?

I feel I have wasted £55 and I have past the refund policy.

[afx]

Uninstalling will not change any of your user settings which is what triggers crashes. I still don't understand why people do that. After all, te installation itself did not change suddenly just for fun.

Rule one when crashes occur is to nuke the cache.

If it still occurs, then the log file might help.

cheers
afx

[jazon]

If it still occurs, then the log file might help.

cheers
afx

How do I create a log file? I held down shift to clear the cache which worked for the album it was scanning but when I click other albums it takes ages to start scanning. Even when there are only 5 images in the file. I am trying to scan through the file system/directory view.

I use a program called picasa and that whizzes through my entire hard drive, even the USB hard drive showing all my raw files. I just have to keep the finger pressed on the down arrow and it is like lightning fast.

Aftershot pro is ridiculously slow.

It looks the part with a workable interface but I wouldn't recommend it.

[afx]

Look in your user folder (See help menu) for the cache folder and the log file.

cheers
afx

[jazon]

Look in your user folder (See help menu) for the cache folder and the log file.

cheers
afx

Spent 45 minutes looking in all the folders, in my hard copy book and online. Couldn't find a way to create a log file as there are none. All I could do is create a system info file.

I am starting to think it was the plugins from the corel website.

As it appears I can't create a log file how would I remove/uninstall the plugins as I added all the suggested ones and when I uninstall ASP then reinstall the plugins come back.

ASP just crashed again while trying to do a simple auto adjust.

[afx]

Look in your user folder (See help menu) for the cache folder and the log file.

Spent 45 minutes looking in all the folders, in my hard copy book and online. Couldn't find a way to create a log file as there are none. All I could do is create a system info file.

And it tells you where you user folder is in the generated information. The 8th line of the system info.

cheers
afx

[jazon]

2014-20-1 00-49-44-DEBUG.TXT

Debug Text

(71.84 KiB) Downloaded 218 times

2014-20-1 00-49-44-LOG.TXT

Log Text

(82.6 KiB) Downloaded 339 times

2014-20-1 00-49-44-LOG.TXT

Log Text

(82.6 KiB) Downloaded 339 times

Thanks afx I was going c/program files/ etc

I have several logs there so here is the latest ones.

[afx]

Hmm, what is IMGP0363.jpg?
Can you make that available?

cheers
afx

[jazon]

Hmm, what is IMGP0363.jpg?
Can you make that available?

cheers
afx

It is one of my light painting photos which I used in a competition.

I tried to upload and it says-

The image file you tried to attach is invalid.

So I saved it to my desktop and again it says invalid. Yet I can open it in all my programs, gimp, painter, irfanview.

[afx]

It is probably too large to upload so some file sharing site is needed if you do not have your won webserver.
Something is strange with this file. Can you run exiftool on on it?
exiftool -g0 -D IMGP0363.jpg and attach the output here?

cheers
afx

[jazon]

It is probably too large to upload so some file sharing site is needed if you do not have your won webserver.
Something is strange with this file. Can you run exiftool on on it?
exiftool -g0 -D IMGP0363.jpg and attach the output here?

cheers
afx

[Image]
New Subfile Type = reduced-resolution version of another image
Image Width = 160
Image Length = 120
Bits Per Sample = 8, 8, 8
Compression = Uncompressed
Photometric Interpretation = RGB
Make = PENTAX
Model = PENTAX K-5
Strip Offsets = 104448
Orientation = top/left
Samples Per Pixel = 3
Rows Per Strip = 120
Strip Byte Counts = 57600
X Resolution = 300
Y Resolution = 300
Planar Configuration = chunky format
Resolution Unit = inch
Software = K-5 Ver 1.15
Date Time = 2013-11-30 19:00:27
Artist = Jason-Pearce
Sub IFDs = 103370, 103748
Copyright = Jason-Pearce
Exif IFD Pointer = Offset: 104094
GPS Info IFD Pointer = Offset: 104412
C612 = 1, 1, 0, 0
C613 = 1, 1, 0, 0
C614 = PENTAX K-5
C621 = 64506/65536, -31949/65536, -5291/65536, -22911/65536, 64449/65536, 28093/65536, -1125/65536, 2351/65536, 43007/65536
C622 = 55583/65536, -16797/65536, -7444/65536, -26184/65536, 80617/65536, 12325/65536, -6182/65536, 10836/65536, 41198/65536
C627 = 1/1, 1/1, 1/1
C628 = 256/550, 256/256, 256/394
C62A = -41647/65536
C62B = 1/1
C62C = 1/1
C62E = 1/1
C65A = 17
C65B = 21

[afx]

That looks weird, not like a real exiftool dump.

cheers
afx

[jazon]

That looks weird, not like a real exiftool dump.

cheers
afx

I tried exiftool 9.47 where you drop the file onto the exe file which creates exif data but there are no options to copy and add here so I used Opanda IExif 2.3 for the result above.

Irfanview gives this exif data-

Filename - IMGP0363.jpg
ImageWidth - 160
ImageLength - 120
BitsPerSample - 8 8 8
Compression - 1 (None)
PhotometricInterpretation - 2
Make - PENTAX
Model - PENTAX K-5
StripOffset - 104448
Orientation - Top left
SamplesPerPixel - 3
RowsPerStrip - 120
StripByteCount - 57600
XResolution - 300
YResolution - 300
PlanarConfiguration - 1
ResolutionUnit - Inch
Software - K-5 Ver 1.15
DateTime - 2013:11:30 19:00:27
Artist - Jason-Pearce
Copyright - Jason-Pearce
ExifOffset - 104094
GPS information: -

[afx]

[quote="jazon"]I tried exiftool 9.47 where you drop the file onto the exe file which creates exif data but there are no options to copy and add here [/uqote]
Please use the commandline as shown in my post above.
Then it is rather easy to redirect the output to a file like in

Code: Select all

exiftool -g0 -D IMGP0363.jpg > output.txt

output.txt can be easily attached...

Other tools do not deliver complete dumps.

cheers
afx

[jazon]

There is no way to save using the tool I used so I did a screen grab.