Editing a new layer doesn't refresh properly with 64bit x6

[firepit]

I have been doing some very simple editing of photo's taking a copy from part of one and pasting it as a new layer on another photo. I can then manipulate the size, placement and orientation easily with my X4 version of PSP.

I just purchased the new x6 and am ASTONISHED that this simple exercise doesn't work at all in the 64 bit version and only partially in the 32bit version of x6. What happens is that the screen isn't redrawing the changes as you move the pasted part around. It can be refreshed manually but gets into such a mess when you are trying to place the image that it's unusable. I go back to X4 and using exact same photo's I can work without any problem.

To be honest bugs at this basic level are inexcusable. Has anyone contacted Corel support and knows of a case number I can refer to or follow? This is my first time having to use the BB or contact Corel and so I'm new to the process. Although I am a technical support director within a large software company so I know the score with development and bugs.

I'm on win7 ultimate all upto date and an 8800 GTS graphics card with latest drivers. There should be no reason x4 works and x6 does not.

Grrrr hate wasting money.

[Kathy_9]

If you just purchased X6, your version may already include SP1. You can check this by going to Help -> About to see what version number you currently have installed. If it is 16.1.0.48 you have SP1 installed and this service pack has caused the re-drawing issues you mentioned. Corel responded with a hot fix that you should apply.

See the following topic.

http://forum.corel.com/EN/viewtopic.php?f=56&t=52219

[MarkZ]

I've installed SP1 and the hotfix and the performance is better but the problem still exists. I was adding text on the weekend and had a lot of problems selecting text, then realized it's the refresh problem. I've found the solution to be to zoom out, the selection displays properly, can then zoom back in. This is a pain and is not acceptable.

[Kathy_9]

Good to know Mark. I reverted back to pre-SP1 when the issues first showed up and I was debating whether to reinstall it along with the hot fix but I think I will hold off.

However for those stuck with SP1 I would still recommend the hot fix.

[firepit]

The hotfix appears to have save the day as I already had SP1

Thanks for the help!!

Still not happy with the product out of the gate.. very poor!