Good Evening all. I am very new here, and this is in fact my first post. I wish it could be about a better topic!
I am unsure if this is the proper place to discuss this; if not please point me the right way.
I have always had problems with customer support. Trying to find a method to contact Tech support has been very difficult indeed. Today I purchased the 69.00 priority support plan along with the new version of PSP X6. I did have one issue, so I used my priority code # and wrote a quick e-mail. They promised a 2 hour response time. Its been about 6 hours now and no reply. I sent it in at 3:30 pm Central; time.
Can anyone enlighten me on this? Is there a 2 hour response time? That is the only reason I spent 69.00. Thank you. Have a great weekend.
Greg
Priority Support
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Ken Berry
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Re: Priority Support
Hi Greg -- and welcome to the forum!
I hope someone can help you -- though to do so, I guess they would have to have a priority support plan and have used it... I suspect, though, that you are in a very small minority of users who have bought any support plan at all!!
Most of us seem to think that the requirement to actually buy any kind of support, is completely untenable. (And just to be clear, none of us here is a Corel employee. Though these forums use the Corel servers, we are all users like you who volunteer their time to help out other users.)
Since I have never bought any support plan, and have only contacted technical support once about 10 years ago (when Video Studio still belonged to Ulead, and PSP still belonged to JASC), I can't provide any specific answer. But I don't even know if support -- priority or otherwise -- works on the weekend...
Anyway, since your question, while having general implications, is related to PSP, I will transfer this thread to the PSP forum, which might attract more attention.
I hope someone can help you -- though to do so, I guess they would have to have a priority support plan and have used it... I suspect, though, that you are in a very small minority of users who have bought any support plan at all!!
Most of us seem to think that the requirement to actually buy any kind of support, is completely untenable. (And just to be clear, none of us here is a Corel employee. Though these forums use the Corel servers, we are all users like you who volunteer their time to help out other users.)Since I have never bought any support plan, and have only contacted technical support once about 10 years ago (when Video Studio still belonged to Ulead, and PSP still belonged to JASC), I can't provide any specific answer. But I don't even know if support -- priority or otherwise -- works on the weekend...
Anyway, since your question, while having general implications, is related to PSP, I will transfer this thread to the PSP forum, which might attract more attention.
Ken Berry
Re: Priority Support
Mr. Berry, I thank you for the info. I agree totally...paying for tech support is ludicrous, and I told them that when I bought PSP X5. I further told them at the time that I had been buying software from them since 2004, something they could easily look up. I agree with you about NOT paying.
I have always navigated PSP myself, although back then I do not think there was a limit to sending emails for help. It was, however, a two day wait. Now it seems they will only answer ONE question within 90 days. Again, Ludicrous.
Okay, now that you got me going..how about that having to pay $15.00 to down load the program after you have owned it for short time?
Anyhow, thanks for the help. I assume that Tech Support does NOT monitor these boards..or at least reply to them???
Have great weekend.
Greg
I have always navigated PSP myself, although back then I do not think there was a limit to sending emails for help. It was, however, a two day wait. Now it seems they will only answer ONE question within 90 days. Again, Ludicrous.
Okay, now that you got me going..how about that having to pay $15.00 to down load the program after you have owned it for short time?
Anyhow, thanks for the help. I assume that Tech Support does NOT monitor these boards..or at least reply to them???
Have great weekend.
Greg