I upgraded to Videostudio X6 in the black Friday sale- and when I open my video editor, a picture pop up box usually appears, with a link to check for updates, showing another link with bonus content, etc, and the orange exclamation button in the top right hand corner of the screen (once I click the x on the box and get into my program) usually shows help content.
Since I registered, now all I get is a huge white box for the welcome- it's no longer the full picture- with a cut off tiny bit of the picture screen in upper left corner, but when I put my mouse over a few of the links (not all of them are showing), they don't activate, some just show another white box with the the word "OK" and once I get into the program and click on the help content button- I get a white box that just says "OK". Same with when I exit- I know longer see the tip of the day or any specials - just a white box that says "OK"
I did click the small box at very beginning before editing program appears on monitor- the popup that shows the sale for this version for Black Friday - to have it never show again (since I just bought it)- but when I did the same with Videostudio X5- this never happened, so I don't think that's the problem.
I think it has to do with after I registered- days after - because it was working fine til then.
I saw some were having a problem with Internet Explorer and offered tips- but I use Firefox.
Can someone please help me rectify this problem? I really don't want to uninstall and reinstall, because I spent days preparing my folders in my library for easy use and retrieval and I don't want to lose all that information/work.
Thank you.
