Error installing PSP X6 trial

[little_me]

edit: Seemingly I needed to create a new administrator account and install it with that. my own user account (admin) didn't work and neither did my old administrator account. No idea why but made a new account, installed and worked.

Well, To sum it short, I can't install it.
I've tried to download the trial installer (PSPX6_TBYB30.exe) from corel site with four different browsers (IE, Opera, Firefox, Chrome) in case browser somehow corrupts it, to no better result. (size 259 060 536 bytes)

Run installer, it unpacks things, starts real installer but before it can ask me anything or show anything but the progress bar, it runs into an error and closes. No, the error is not usual error code that would tell what is wrong.

"Initializing the Installation wizard" at around 10% it runs into windows error
"Setup.exe has stopped working"
"A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"

Installer log says nothing out of oridinary.

Here is the end part of the installer log:

Code: Select all

InstallShield 12:00:48: Registering Msi Server...
InstallShield 12:00:48: Invoking script function SetDirToBlank
MSI (c) (E4!48) [12:00:48:069]: PROPERTY CHANGE: Modifying ROOTDRIVE property. Its current value is 'D:\'. Its new value: 'c:\'.
MSI (c) (E4!48) [12:00:48:069]: PROPERTY CHANGE: Modifying TARGETDIR property. Its current value is 'D:\'. Its new value: 'c:\'.
InstallShield 12:00:48: CallScriptFunctionFromMsiCA() ends
InstallShield 12:00:48: Cleaning up temp file c:\temp\{18B0D437-0753-46B1-ABFD-2B00E0DD7F28}\ISBEW64.exe
InstallShield 12:00:48: Cleaning up temp file c:\temp\{18B0D437-0753-46B1-ABFD-2B00E0DD7F28}\ISRT.dll
InstallShield 12:00:48: Cleaning up temp file c:\temp\{18B0D437-0753-46B1-ABFD-2B00E0DD7F28}\IsConfig.ini
InstallShield 12:00:48: Cleaning up temp file c:\temp\{18B0D437-0753-46B1-ABFD-2B00E0DD7F28}\String1033.txt
InstallShield 12:00:48: Cleaning up temp file c:\temp\{18B0D437-0753-46B1-ABFD-2B00E0DD7F28}\_isres_0x0409.dll
InstallShield 12:00:48: Cleaning up temp file c:\temp\{18B0D437-0753-46B1-ABFD-2B00E0DD7F28}\setup.inx
Action ended 12:00:48: SetDirToBlank. Return value 1.
MSI (c) (E4:04) [12:00:48:320]: Doing action: CA_ChainerConfigure
Action 12:00:48: CA_ChainerConfigure. 
Action start 12:00:48: CA_ChainerConfigure.
MSI (c) (E4:1C) [12:00:48:325]: Invoking remote custom action. DLL: c:\temp\MSI8E1F.tmp, Entrypoint: CA_ChainerConfigure
Action ended 12:00:48: CA_ChainerConfigure. Return value 1.
MSI (c) (E4:04) [12:00:48:377]: Doing action: SetupCompleteSuccess
Action 12:00:48: SetupCompleteSuccess. 
Action start 12:00:48: SetupCompleteSuccess.
Action ended 12:00:48: SetupCompleteSuccess. Return value 0.
MSI (c) (E4:04) [12:00:48:932]: Destroying RemoteAPI object.
MSI (c) (E4:4C) [12:00:48:932]: Custom Action Manager thread ending.

okay... so event viewer and logs there? it gives two things of interest:

Code: Select all

Faulting application name: Setup.exe_Setup.exe, version: 2.0.0.2, time stamp: 0x525f74df
Faulting module name: Setup.exe, version: 2.0.0.2, time stamp: 0x525f74df
Exception code: 0xc000000d
Fault offset: 0x0005d14a
Faulting process id: 0x10e4
Faulting application start time: 0x01cedd328ea9404b
Faulting application path: C:\temp\Corel PaintShop Pro X6\16.0.0.1\Setup.exe
Faulting module path: C:\temp\Corel PaintShop Pro X6\16.0.0.1\Setup.exe
Report Id: cf065ee9-4925-11e3-b9ce-bcaec54f3019

Code: Select all

Fault bucket 3939859454, type 5
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: Setup.exe_Setup.exe
P2: 2.0.0.2
P3: 525f74df
P4: Setup.exe
P5: 2.0.0.2
P6: 525f74df
P7: 0005d14a
P8: c000000d
P9: 00000000
P10: 

that error c000000d and BEX seem to point to data execution prevention and other weird stuff So I went and tried to add the installer to exclusion list. to no better result.

If anyone has good ideas as to what I could try next to see if the X6 is good for me (and if it works)

edit: Seemingly I needed to create a new administrator account and install it with that. my own user account (admin) didn't work and neither did my old administrator account. No idea why but made a new account, installed and worked.

And all this took only 6 hours.. I feel stupid and at same time confused, what is/was different in new admin account than the others?

[LeviFiction]

Don't feel stupid. It's not really explained why this works.

[simonbuys]

At first, I couldn't install PSP X6 trial version either; everytime I got a blank screen and installation stopped in the middle of the registration procedure. So I contacted the Corel helpdesk in my country (really surprised to find a real helpdesk with a living and competent helper!), where I was provided a solution that worked perfectly. Please note: These instructions are for Videostudio, but they are also valid for Paintshop. The instructions are here:
http://corel.force.com/index/articles/e ... orel-Guide

Hope it helps you as well as it helped me!
SimonBuys
Utrecht, Holland

[josephlin]

Hi, we heard your problem and would like to offer another trial version for your trying. Please get more information from http://forum.corel.com/EN/viewtopic.php ... 01#p279510

Sorry for inconvenience.

[SUTHNR]

Hello josephlin,
I would like to report back that the Google.drive link DID install.

I opted for the 32-bit+64-bit installation. So far I am seeing an increase in processing speed doing the same image filters in X5 and X6 - X6 seems to do the same thing faster.

But at least it DID install without jumping through any hoops and did not generate any errors.

Thank you for correcting the installation issue!
EricB