Sorry if this post is in the wrong place- you can all yell at me later!
I have just installed VideoStudio Pro X5 on my computer and have not been able to open any videos in it due to 'file mismatch error.mp4'.
So I went online to search for fixes and came across the patches. I downloaded BOTH but only pack TWO would work for me.
When trying to install pack 1 (of COURSE the most important) I get this error message:
"The installed version of the application could not be determined. The setup will now terminate"
EVERY single time I retried it, this is all I got. Pack 2 went off without a hitch and installed perfectly.
And I know there are other posts about this and they say 'product is already updated if you get this message' but I am still having the issue.
Details about where my videos I'm trying to edit came from:
recorded from an AverMedia C281 Game Capture HD in full 1080 HD
Videos were recorded on to a WD Elements 2TB 2.0 external hard drive- which in turn saved them as .mp4 files.
'How' am I trying to add video?
I am on the 'edit' yellow box.
I am clicking on 'file', 'insert media file into library'
then I select the 3 hour video (are there limits? I've also tried 20 minute videos and they don't work either) that I'm trying to edit and it then reads:
"Unable to open file M:(video number). File Format mismatch. Then [16803:1:2] in brackets?
So I'm sitting here with a product that is useless to me as I can't even get it to open anything up.
What am I doing incorrectly? And I don't want to spend time converting these videos as many of you say 'it works fine for me- don't know what you're doing wrong. all you can do is convert them'.
It should work for me as it does for you.
If anyone can offer real help, I would truly appreciate it!!
Thank you so much!!!!