Corel PaintShop Pro X6 Service Pack 1

[Tup3x]

Some the annoying issues are now fixed but meh... Chroma sub-sampling option for jpg's are still broken and don't match the drop down option list at all (it's inverted).

[Stance]

Download Service Pack 1 Installed with no problems Great speed up on startup and I was having a few issues
once in a while program would bomb or terminate usually running duel monitor 1920x1080 and 2560x1600.
I be-leave it was in the manage module of the program. I have an AMD 8350 CPU three AMD 5850 GPU's
16 gigs ram. Have had running for couple of hours no problems at all. Program is very Responsive and Stable

Thanks go out to the design team for CorelPaintShop Pro X6 and very fast service pack 1. Job very well done
on both counts! This is the program i have dreamed about for the last few years of all the prior versions.

I can not say enough about the UI needing to look great and be comfortable. Job well done it still has a ways
to go on UI, icons that look real.

I like the program very much keep up the great work each and everyone of you do. I have been buying products
from corel for the last ten years. great company to deal with when you have a problem.

Jody Stance Houchens

[hartpaul]

'fit windows to image when zooming in' seems to be broken.

Do any of the programmers actually ever use the program?

------
Likely not, maybe they use the Mudhut product.

I have installed, used and uninstalled SP1.
They have done something weird to the image zooming (or whatever the official description for that might be).
I don't use Tabbed Documents, never have.
So when I have images open in the workspace there are times I want to make them smaller so I can see a few at the same time.
Doing this before SP1 was not problem, it behaves the same as in X5, scroll the mouse button and the image will get bigger or smaller.
After SP1, I do the same and the border around the image remains the same size, but the photo/graphic becomes smaller, leaving an ever increasing border.
No use to man or beast, so I have rolled back my system and will stick with X6 (32-bit) as it was.
I can live with a nano second slower launching

Joëlle

But wait Joelle , thats the way the zooming works in Photoshop, so it must be good.

I pointed this difference out to some Photoshop people the other night at a camera club meeting. That the window also resizes to match the image in PSP while photoshop the image changes while the window does not. This means that to see a number of smaller images on the desktop it is roll wheel grab corner of window and drag smaller (repeat this for n images where n > 1). Bad move Corel.

[Joelle]

I have complained, very loudly
I hope The Team will remove this irritation very pronto.

Joelle

[michaelfwoern]

I am having trouble installing X6 SP1.
I get an error message:
"1.psppro.msi: This installation cannot be run by directly launching the MSI package. You must run setup.exe".

Do we have to uninstall X6 beforehand?
I should add that I only have X6 64-bit (and have not installed X6 32-bit)
Any body else get this error?

Yes, I have the same error!
I am running PSP X6 64-bit on Windows 8.1 Pro 64bit (German Version). I also do not have X6 32-bit.
I have found out, what the problem is and how to get a workaround:
It seems that the installer starts the 32 bit msi, even if you are running the 64 bit Version only.
To install the Service Pack just do the following:
1.) Start the installation an run it, until you get the license agreement dialogue. Do not click anything then.
2.) Go to your temporary files directory (on my computer it's "C:\Users\Michael\AppData\Local\Temp". There should be a "Corel PaintShop Pro X6" Directory there. Copy it to some other place, after that agree to the license agreement, start the Installation, get the error message and close it. Then the installer deletes the content of the temporary directory. For that reason you should copy it before.
3.) Go to your copied "Corel PaintShop Pro X6" Directory, then open the subdirectory "16.1\Setup". Delete "PSPPro.msi", Copy "PSPPro64.msi" and rename the copy to "PSPPro.msi". Then go to the "16.1" subdirectory and run "Setup.exe". After that it works!

[Tadjio]

3.) Go to your copied "Corel PaintShop Pro X6" Directory, then open the subdirectory "16.1\Setup". Delete "PSPPro.msi", Copy "PSPPro64.msi" and rename the copy to "PSPPro.msi". Then go to the "16.1" subdirectory and run "Setup.exe". After that it works!

Thank you (danke Michael).
I got as far as everything but your last step - renaming the msi file!
I will try it now...

[stobert]

michaelfwoern's solution works.

[pdxrjt]

The proposed fix did not seem to work for me. I did step #1 and #2. When I went to Corel PaintShop Pro X6 it was empty. The file which was originally there 16.1 was gone, but it was in Corel Paint Shop Pro Temp x6. I attempted to follow the directions from there.... renamed the msi and ran Setup.exe from the Temp folder. The installer did not run.... came up as a blank white window.

Obviously I did something wrong (using Win7 64 bit home edition.) I copied 16.1 from the original PSPPro X6. It was already named 16.1 (perhaps because I tried to run the installer before I read this message.) I left it in PSPPro X6 but it disappeared from that folder when I ran the installer. So what could I try now?

TIA

If anyone from Corel does read this (I know it is user to user and that Corel employees stop in at times.... can't find another way to give them feedback) Please fix the upgrade installer so it works with you 64 bit product. There was a reason I didn't install the 32 bit. Thanks

[michaelfwoern]

The proposed fix did not seem to work for me. I did step #1 and #2. When I went to Corel PaintShop Pro X6 it was empty. The file which was originally there 16.1 was gone, but it was in Corel Paint Shop Pro Temp x6. I attempted to follow the directions from there.... renamed the msi and ran Setup.exe from the Temp folder. The installer did not run.... came up as a blank white window.

Obviously I did something wrong (using Win7 64 bit home edition.) I copied 16.1 from the original PSPPro X6. It was already named 16.1 (perhaps because I tried to run the installer before I read this message.) I left it in PSPPro X6 but it disappeared from that folder when I ran the installer. So what could I try now?

TIA

If anyone from Corel does read this (I know it is user to user and that Corel employees stop in at times.... can't find another way to give them feedback) Please fix the upgrade installer so it works with you 64 bit product. There was a reason I didn't install the 32 bit. Thanks

You can repeat the Installation as often as you want without doing harm to your system.
Just restart the installer. After that it should unpack the files to <Your_temporary_directory>\Corel Paint Shop Pro X6\16.1
The Installation wizard starts and you can see the progress bar. Immediately after it is at 100%, leave the installation wizard alone and try to copy the files.
In <Your_temporary_directory>\Corel Paint Shop Pro X6\16.1 there should be the files Setup.exe, script.dll, Setup.xml and setupxml.dll. There should also be the directories Lang, Patches and Setup. They should not be empty. Is everything there, after you have restarted the installer?

[Mike Lister]

I'm also unable to update PSP X6 with Service Pack 1
I also get an error message:
"1.psppro.msi: This installation cannot be run by directly launching the MSI package. You must run setup.exe".
The updated help file installs fine but the program creates the error above.
I'm using Windows 8.1 and only 64bit PSP X6.

As a new customer to Corel I'm not sure how to handle this as support site says I need a code and no code was sent with my reg number after payment.

Any suggestions?

Mike.

[LeviFiction]

If you don't have your support code you can contact them via this form to get it sorted out: http://corel.force.com/support/regRequest?lang=en_US
I followed I think five different links to find it.

Keep in mind all other inquiries through that form will be ignored. Only registration/activation issues. And since Support codes are a registration issue you should be able to get one from that.

[pdxrjt]

Michael, thanks for your help. I think the problem was I tried to run 16.1 from the PSPTemp file. I just tried again and sure enough, the PSP x6 folder was empty. I move the 16.1 file into the non-temp PSP folder(from the one right below it marked temp) and followed the instructions. Worked fine. Appreciate the tips and extra help.

[michaelfwoern]

Michael, thanks for your help. Aaaarrrgggghhhhhh. I had (this morning) to check "Show hidden folders" to see Appdata. When I was going to rerun the installer, I went to User/Owner/ and....... no Appdata file. Searched for it with no luck. Checked my folder options and show hidden files is still checked. So I now have no idea what is going on (other than PSPx6 still works.) This morning there were 2 PSPdata files one with the word temp and one without. When I first went in both had a folder listed as 16.1. That is what I copied to another place. Can't remember my exact steps but I think I tried the method on the non-temp folder. Nothing happened. So I re-ran the installer and went back and looked. The 16.1 folder was missing from the nonTemp data folder but it was in the Temp data folder. I deleted the one MSI and renamed the other. Ran the setup and got the blank white installer. All this may be moot if my computer isn't going to show me Appdata anymore. (not sure why that is happening.)

Maybe it helps, if you start the command window (cmd.exe) in your user directory and type "dir /a". Then you should also see the hidden files and folders.

[michaelfwoern]

I'm also unable to update PSP X6 with Service Pack 1
I also get an error message:
"1.psppro.msi: This installation cannot be run by directly launching the MSI package. You must run setup.exe".
The updated help file installs fine but the program creates the error above.
I'm using Windows 8.1 and only 64bit PSP X6.

As a new customer to Corel I'm not sure how to handle this as support site says I need a code and no code was sent with my reg number after payment.

Any suggestions?

Mike.

Five posts above yours I have posted the solution.

[Tadjio]

Corel Product Management are aware of the issue where people cannot upgrade to SP1 if they only have PSP X6 64-bit installed, with no 32-bit installed.
They have promised a response tomorrow, after the weekend.