PSPx6 Bugs and Fixes

[Ozric]

It's been 30 days since it was first reported that PSP-X6 64 Bit would not recognize any scanners, and nothing has been done by Corel. Has anybody got a scanner to work in the 64 bit version ? I think Corel is asleep behind the wheel. You need a support code just to ask Corel a question. They claimed they sent me a support code with my product registration and order confirmation, but it is not on either of those. This will most likely be my last Corel purchase. I liked it better when JASC owned PSP.

[Tup3x]

There's an issue with JPG chroma subsampling setting. This has been broken at least since X4, it works as intended in PSP9 (LOL).

Selecting no chroma subsampling reults in image that uses chroma subsampling:

^^That will give jpg with 4:2:0 subsampling.


^^This setting will result in jpg that doesn't have chroma subsampling.

Save as jpg settings has this same issue too.

[OldRadioGuy]

It's been 30 days since it was first reported that PSP-X6 64 Bit would not recognize any scanners, and nothing has been done by Corel. Has anybody got a scanner to work in the 64 bit version ? I think Corel is asleep behind the wheel. You need a support code just to ask Corel a question. They claimed they sent me a support code with my product registration and order confirmation, but it is not on either of those.

Ozric, I agree with you about Corel Support, which seems to be behind a firewall to reduce interaction with customers. The support policy sucks.

I don't think you ever reported the make and model scanner you are using, but I would wager you don't have a 64-bit driver for it. The inability to access scanners in the 64-bit version of PSPX6 is due to lack of a 64-bit Windows driver. It's not Corel's fault.

PhotoLine, which is probably the best-engineered photo editor in the PSP price range, has the same problem. In a test on my system, PL17 x32 is able to access my Epson Perfection V500 PHOTO scanner through the Import menu. However, PL17 x64 does not see the scanner. Epson has not written a 64-bit driver for this scanner and does not intend to produce one.

A Google search turns up reports of lots of frustration with the failure of scanner manufacturers to publish 64-bit Windows drivers for their older scanners.

You indicated earlier you have VueScan. I reported a VueScan workaround in this thread: http://forum.corel.com/EN/viewtopic.php ... 16#p276342

This procedure allows VueScan to automatically open PSPX6 as the image viewer immediately after a scan is completed.

This will most likely be my last Corel purchase. I liked it better when JASC owned PSP.

If you've just recently purchased PSPX6, you should be able to get your money back. Again, I would agree with your assessment of Corel's stewardship of PSP -- at least, until this version. In my opinion, PaintShop Pro X6 is the best version of the software since Corel bought it, and it appears the company has made some positive changes in the development of this product. (Support still needs additional work, however. ).

Bob

[Ozric]

but I would wager you don't have a 64-bit driver for it

You would loose that wager, if you look back at page 6, I posted the "about" screens from Canon CanoScan and Vuescan. I am using the latest 64 bit drivers. I use this with a Canon 9000F. It is Corel's Fault as far as I can tell.

[LeviFiction]

VueScan doesn't work with Photoshop 64-bit either....well it does via a plugin. But not via TWAIN.

I found, at one point, a post suggesting that Photoshop CS5 and 6 could not use 64-bit TWAIN for two reasons: 1) No TWAIN plugin was made for PS 64-bit. 2) Windows TWAIN DataSource Manager was 32-bit only. You would need to install a 64-bit DSM for TWAIN before any 64-bit TWAIN driver would be visible to the program.

And that even though scanners have 64-bit software and drivers, they may not have 64-bit TWAIN drivers specifically. So even if you had a 64-bit DSM for TWAIN a 64-bit driver set for Canon would may not work if its TWAIN driver isn't 64-bit.

Of course I cannot verify that information. I have a Kodak All in One, not a separate scanner. And although it has 64-bit drivers, it does not have 64-bit TWAIN (as indicated by a lack of a C:\Windows\twain_64\ folder) and was not visible to Photoshop or PSP. But for reasons previously discussed, they wouldn't.
----------

All of that said I copied the VueScan Import Plugin into Paint Shop Pro and got Vuescan to work with PSP like you would expect it to. It's not 64-bit TWAIN, but works just as well.

Does that work for you as a work-around?

[Tup3x]

Object extractor crashes PSP X6 64-bit after pressing process and if you move the mouse over the accuracy slider. It crashes every time on my PC at that point.

[photodrawken]

Object extractor crashes PSP X6 64-bit after pressing process and if you move the mouse over the accuracy slider. It crashes every time on my PC at that point.

See this discussion:
http://forum.corel.com/EN/viewtopic.php?f=56&t=51381

[Chromenut]

Question - does anyone else have problems with the 64bit not running the plugins?

I've purchased 58 plugins over the years and they have always worked. Sure had to make some adjustments to keep them working, but with the 64bit x6 only 3, as in THREE, plugins are working!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WTF COREL!!??!!

[photodrawken]

Chromenut,

No 64-bit application can call a 32-bit plugin. That's why Photoshop, PaintShop Pro and PhotoLine install both 32- and 64- bit versions of their products -- so you can use your 32-bit plugins in the 32-bit version of the software.

[SpeedyCharly]

I get a complete program freeze whenever I attempt to 'save as' after I've edited a script - save, however works fine. Same problem existed with x5 so I'm wondering whether this might be a system problem specific to my setup.

Thanks for insights;
Speedy

[SpeedyCharly]

It's been 30 days since it was first reported that PSP-X6 64 Bit would not recognize any scanners, and nothing has been done by Corel. Has anybody got a scanner to work in the 64 bit version ? I think Corel is asleep behind the wheel. You need a support code just to ask Corel a question. They claimed they sent me a support code with my product registration and order confirmation, but it is not on either of those. This will most likely be my last Corel purchase. I liked it better when JASC owned PSP.

Your gripe isn't with Corel ...they're not in the business of developing 64 bit drivers for all the hardware out there. You need to go to your scanner manufacturer and see if they have provided a 64 bit update for it.

Edit; Hey forum admins! - you need to fix the layout so that all replies to a post are displayed below it - so that we may easily see the thread and not post answers that have already been addressed...

[Ozric]

Your gripe isn't with Corel ...they're not in the business of developing 64 bit drivers for all the hardware out there. You need to go to your scanner manufacturer and see if they have provided a 64 bit update for it.

Edit; Hey forum admins! - you need to fix the layout so that all replies to a post are displayed below it - so that we may easily see the thread and not post answers that have already been addressed...

Did you bother to look at the whole post, if you did, you would have seen that I posted the screen shots of the "About Screens" from both Canon and Vue Scan, both are 64 Bit. Corel needs to be in the business of recognizing 64 bit drivers when they are in fact there.

[LeviFiction]

Ozric, did you see my post on what I've learned and what I did to get VueScan to work with PSPX6 64-bit?

It's entirely possible that either the TWAIN drivers themselves are not 64-bit or that DSM for Windows is not capable of reading 64-bit. Still no evidence that PSP itself is incapable of reading 64-bit other than that your 64-bit drivers aren't showing up. Without another way to test those drivers or the situation it's impossible to say for certain that the problem is Corel. We need 64-bit TWAIN drivers specifically (call Canon and make sure the TWAIN drivers are 64-bit.) Install a DSM capable of 64-bit or get software that is known to be 64-bit and able to connect to 64-bit TWAIN drivers and verity that it is indeed Corel.

Short of buying a scanner I cannot prove it's possible. And I would need to verify the scanner had 64-bit TWAIN before I bought it otherwise the test would be pointless.

[Ozric]

Ozric, did you see my post on what I've learned and what I did to get VueScan to work with PSPX6 64-bit?

It's entirely possible that either the TWAIN drivers themselves are not 64-bit or that DSM for Windows is not capable of reading 64-bit. Still no evidence that PSP itself is incapable of reading 64-bit other than that your 64-bit drivers aren't showing up. Without another way to test those drivers or the situation it's impossible to say for certain that the problem is Corel. We need 64-bit TWAIN drivers specifically (call Canon and make sure the TWAIN drivers are 64-bit.) Install a DSM capable of 64-bit or get software that is known to be 64-bit and able to connect to 64-bit TWAIN drivers and verity that it is indeed Corel.

Short of buying a scanner I cannot prove it's possible. And I would need to verify the scanner had 64-bit TWAIN before I bought it otherwise the test would be pointless.

With all due respect, i am not going to go through all that just to prove a point about Corel. I am using all available 64 bit Drivers available on a 64 bit operating system. Has anybody been able to get a scanner working properly with out using work-arounds in PSP X6-64 ? What scanners was Corel planning for people to use this with ? As far as I am concerned it is up to Corel to make their software work with the 64 bit drivers that are out there and so far it doesn't. I am not going to jump through hoops to make this work, that's what Corel got paid to do when I bought the product. Canon claims that their driver is a 64 bit driver and is TWAIN Complaint. What else should I have to do. I have yet to see or hear any official response from Corel addressing this issue or any of the other issues listed in this thread anywhere.

[LeviFiction]

Would you install Twacker?

http://www.twain.org/images/docs/Twack_64.msi

It's provided by the TWAIN Working Group. This is the 64-bit version. The 64-bit version does not find my scanner. Meaning that my scanner is not 64-bit TWAIN compatible. If it finds your scanner, then yes let's mob up on Corel. If it doesn't, then maybe the 64-bit portion of your driver isn't 64-bit TWAIN.

And it's not much of a workaround if you already have VueScan to use their plugin. The plugin was specifically designed to give Photoshop the ability to use VueScan in the absence of TWAIN.