PSPX6 Object Extractor crashes program

[photodrawken]

Win7 x64 SP1
PSPX6 16.0.0.113 x64
PaintShop Pro Build Information:
Serial Number ***
Build Date Tuesday, July 09, 2013 @ 06:18:09
Build Mode Release (10000004)

Hardware Configuration:
OEM ID: 9
Processors 8
Processor Type Intel(R) Core(TM) i7 CPU Q 820 @ 1.73GHz
MMX Support No

Memory / Drive Status:
Memory Load Index 23 pcnt.
Total Physical Memory 7.99 GB
Available Physical Memory 6.11 GB
Total Paging Memory 15.98 GB
Available Paging Memory 14.02 GB
Total Managed Memory 10 MB
Total Handles: 81
Temp Drive Free Space 116.57 GB

Video Driver Information:
Bits Per Pixel 32
Number of Colors 16777216
DIB Output 24 BPP
Palette Size Non-Paletted
Resolution 1600 x 900

Operating System Information:
Operating System Windows 7 Service Pack 1

Plug-in Information
Filter Plug-ins Loaded: 0
Import Plug-ins Loaded: 0
Export Plug-ins Loaded: 0
Format Plug-ins Loaded: 0

DLL Name Version Load State
CmdArtistic 16.00 None
CmdBase1 16.00 Partial
CmdBase2 16.00 Partial
CmdBevels 16.00 None
CmdClipboard 16.00 None
CmdColor 16.00 None
CmdEmail 16.00 None
CmdExternal 16.00 None
CmdFile 16.00 Partial
CmdGeometry 16.00 None
CmdHDR 16.00 None
CmdJGL 16.00 None
CmdLayers 16.00 None
CmdLighting 16.00 None
CmdNonGraphic 16.00 Partial
CmdOrganizer 16.00 None
CmdPhoto 16.00 None
CmdPhotoSharing 16.00 None
CmdPrint 16.00 None
CmdPyScript 16.00 None
CmdSelections 16.00 None
CmdSlideshow 16.00 None
CmdStandard 16.00 None
CmdTexture 16.00 None
CmdVector 16.00 None
CmdWeb 16.00 None
ToolArt 16.00 Partial
ToolObject 16.00 Partial
ToolPaint 16.00 Partial
ToolSelect 16.00 Partial
ToolStandard 16.00 None
ToolText 16.00 Partial
ToolWarp 16.00 Partial

WinTab Tablet Status
Driver Version: 1.4
Supports pressure: Yes

Steps to reproduce problem:
1. Open a JPG image. Image size does not matter.
2. Use Image...Object Extractor.
3. Make a selection.
4. Fill the interior of the selection.
5. Click on the "Process" button.
6. When the extracted result is displayed, click on the slider to adjust the accuracy.
7. The program will crash. (If the program does not crash with the first image, try the same steps again.)

From the Windows Application Event Log:

Faulting application name: Corel PaintShop Pro.exe, version: 16.0.0.1, time stamp: 0x51db3b41
Faulting module name: MSVCR90.dll, version: 9.0.30729.6161, time stamp: 0x4dace4e7
Exception code: 0xc0000417
Fault offset: 0x00000000000552d4
Faulting process id: 0x1198
Faulting application start time: 0x01ce9fa8c2ae0fb2
Faulting application path: C:\Program Files\Corel\Corel PaintShop Pro X6 (64-bit)\Corel PaintShop Pro.exe
Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a83bc251\MSVCR90.dll
Report Id: 18344431-0b9c-11e3-9737-00269e7ed4d1

[LindaSue]

I just got it to crash for me too. I had to attempt to move the slider a couple of times before it happened. The slider didn't move for me at all. It seemed to be frozen.

[photodrawken]

LindaSue,

Thanks for confirming this. Sometimes even clicking within the image area will bring on the crash.

[hartpaul]

I had found that there was an error in the object extractor in X4 and X5 where if you had an image larger than 3400 pixels on the longest side and tried to extract, it compained that there was not enough memory to do this. Considering that images I used from a Canon 5D MkII were 5616 pixels on longest side it meant that I had to resize them to less than 3400 pixels to be able to extract parts of an image.
With the push to even larger images this is a limitation of this feature that needed to be repaired.
Possibly they tried to repair and so introduced this new crash.

[photodrawken]

hartpaul,

Yeah, there's no telling what's going on in there. I've had the crash with images as small as 1,000px x 1,500px.

Since I don't know how to file an official bug report, I'm hoping that someone who does will forward the info to Corel. A patch is urgently needed, as this is a fatal error.

[hartpaul]

Following your steps above got it to crash on XP Home SP3. Just before the crash I was notified tha the program was trying to run ....system32/dwwin.exe and when I clicked OK to allow that thats when it crashed.

[photodrawken]

hartpaul,

Yep, I got the crash using the 32-bit version of X6 also. Didn't bother to look at the event log for those....

[Tony Lenton]

Hi

Just downloaded the "trial" version and this happens on both 32 bit and 64 installs.

[trueblue]

I use the 64bit version on Win8 and do not get any crashes whatsover using the Object Extractor. I have used this feature a number of times and never had a problem.

Maybe you should try using the 32bit version in Win7.

[MarkZ]

No crashes in either 32 or 64 bit versions. Image size close to 5000 pixels wide.

[Tony Lenton]

Hi trueblue

Don't want to use 32 bit, the whole reason for trying X6 was to use 64 bit and in any case I can reproduce the problem in both versions. Also I'm obviously not the only one with this problem.

[Simone Corel UK]

We have escalated a slider problem in this context, which will be solved with SP 1 as far as we heard.

[photodrawken]

We have escalated a slider problem in this context, which will be solved with SP 1 as far as we heard.

Thanks for your attention to this.

[Tup3x]

I use the 64bit version on Win8 and do not get any crashes whatsover using the Object Extractor. I have used this feature a number of times and never had a problem.

Maybe you should try using the 32bit version in Win7.

I get the crash and I'm using 64-bit version on Windows 8.

Good to see that it will get fixed.

[vsnmx]

I am having this problem too. While using the "Object Extractor" tool in in PaintShop Pro X6, when I try to use the "Accuracy slider" after clicking "process," it crashes the program - I receive the message "Corel PainShop Pro X6 has stopped working" and I am instructed to "Close program."

This happens whether I am using the 32 bit or 64 bit version of the program.