Problem Installing Videostudio X6 Ultimate

[namcos]

Hi,

I've just bought Videostudio X6 Ultimate from Amazon and I cannot install it, all I get is this:



The CD is fine as I tested it on my gf's laptop (she's using windows 7).

My computer specs are:

Windows XP Pro SP 3
AMD FX-6200 CPU
4GB RAM
ATI HD 7750 1GB Graphics Card.

If you need any more info, please let me know.

Thank you.

[lata]

Hi namcos
and welcome to the forum

Should install ok on XP, a few things to try.

I assume you are logged on as administrator and installing the program using admin rights?

1 / delete any temp files (Start run %temp%) should find the temp folder for Corel Video Studio, generally these are removed after installation, but may remain after install fails.
2 / Copy the disc content to your hard drive, then try installing from those files.
3/ Create a new user account, install from the new user account, if successful this account can be removed.

I assume you are logged on as administrator and installing the program using admin rights?

4 / Do a search of Corels Knowledge Base for installation issues.........

[namcos]

Hi lata,

Did those 2 steps and nothing.

Going to try step 3 in a mo.

Also enabled installation logging in xp to see if you guys can see something I can't (nothing happened between 16:06 and 16:25):

=== Logging Started Saturday, August 03, 2013 -- 04:05 PM ===


Initializing ...
COMMAND LINE:
Load dialog: -> C:\videostudio x6\Lang\EN\Custom\Init.htm
Opening Corel Installer: c:\videostudio x6\setup\setup.msi
================================================================================
=== Logging started: 03/08/2013 16:05:59 ===
Action 16:05:59: CA_ChainerConfigureUI.
Action start 16:05:59: CA_ChainerConfigureUI.
Action ended 16:05:59: CA_ChainerConfigureUI. Return value 1.
Action 16:05:59: CA_ICA_VerifyRunningDbm.
Action start 16:05:59: CA_ICA_VerifyRunningDbm.
Action ended 16:06:00: CA_ICA_VerifyRunningDbm. Return value 1.
Action 16:06:00: AppSearch. Searching for installed applications
Action start 16:06:00: AppSearch.
Action ended 16:06:00: AppSearch. Return value 0.
Action 16:06:00: LaunchConditions. Evaluating launch conditions
Action start 16:06:00: LaunchConditions.
Action ended 16:06:00: LaunchConditions. Return value 0.
Action 16:06:00: SetupInitialization.
Action start 16:06:00: SetupInitialization.
Action ended 16:06:00: SetupInitialization. Return value 0.
Action 16:06:00: FindRelatedProducts. Searching for related applications
Action start 16:06:00: FindRelatedProducts.
Action ended 16:06:00: FindRelatedProducts. Return value 1.
Action 16:06:00: ValidateProductID.
Action start 16:06:00: ValidateProductID.
Action ended 16:06:00: ValidateProductID. Return value 1.
Action 16:06:00: CostInitialize. Computing space requirements
Action start 16:06:00: CostInitialize.
Action ended 16:06:00: CostInitialize. Return value 1.
Action 16:06:00: FileCost. Computing space requirements
Action start 16:06:00: FileCost.
Action ended 16:06:00: FileCost. Return value 1.
Action 16:06:00: IsolateComponents.
Action start 16:06:00: IsolateComponents.
Action ended 16:06:00: IsolateComponents. Return value 0.
Action 16:06:00: setUserProfileNT.
Action start 16:06:00: setUserProfileNT.
Action ended 16:06:00: setUserProfileNT. Return value 1.
Action 16:06:00: setAllUsersProfile2K.
Action start 16:06:00: setAllUsersProfile2K.
Action ended 16:06:00: setAllUsersProfile2K. Return value 1.
Action 16:06:00: ResolveSource.
Action start 16:06:00: ResolveSource.
Action ended 16:06:00: ResolveSource. Return value 1.
Action 16:06:00: CostFinalize. Computing space requirements
Action start 16:06:00: CostFinalize.
Action ended 16:06:00: CostFinalize. Return value 1.
Action 16:06:00: MigrateFeatureStates. Migrating feature states from related applications
Action start 16:06:00: MigrateFeatureStates.
Action ended 16:06:00: MigrateFeatureStates. Return value 0.
Action 16:06:00: InstallWelcome.
Action start 16:06:00: InstallWelcome.
Action ended 16:06:00: InstallWelcome. Return value 0.
Action 16:06:00: SetupProgress.
Action start 16:06:00: SetupProgress.
Action ended 16:06:00: SetupProgress. Return value 0.
Action 16:06:00: SetDirToBlank.
Action start 16:06:00: SetDirToBlank.
InstallShield 16:06:00: Running InstallScript function f1
InstallShield 16:06:00: Using temp folder C:\DOCUME~1\James\LOCALS~1\Temp\{20C937BD-C9BF-4A88-A49D-4496EE112BA0}
InstallShield 16:06:00: Installing engine...
InstallShield 16:06:00: Using product language 1033
InstallShield 16:06:00: Extracting support file setup.inx to C:\DOCUME~1\James\LOCALS~1\Temp\{20C937BD-C9BF-4A88-A49D-4496EE112BA0}\setup.inx
InstallShield 16:06:00: Opening stream of file C:\DOCUME~1\James\LOCALS~1\Temp\MSI388.tmp
InstallShield 16:06:00: Extracting support file ISRT.dll to C:\DOCUME~1\James\LOCALS~1\Temp\{20C937BD-C9BF-4A88-A49D-4496EE112BA0}\ISRT.dll
InstallShield 16:06:00: Extracting support file IsConfig.ini to C:\DOCUME~1\James\LOCALS~1\Temp\{20C937BD-C9BF-4A88-A49D-4496EE112BA0}\IsConfig.ini
InstallShield 16:06:00: Extracting support file _isres1033.dll to C:\DOCUME~1\James\LOCALS~1\Temp\{20C937BD-C9BF-4A88-A49D-4496EE112BA0}\_isres.dll
InstallShield 16:06:00: Extracting support file String1033.txt to C:\DOCUME~1\James\LOCALS~1\Temp\{20C937BD-C9BF-4A88-A49D-4496EE112BA0}\String1033.txt
InstallShield 16:06:00: Skipping optional support file _isuser1033.dll
InstallShield 16:06:00: Setting script cmdline...
InstallShield 16:06:00: ProductCode is {6C6EEA9F-3998-4E0D-B91F-43CB218C715C}
InstallShield 16:06:00: Initializing Engine
InstallShield 16:06:01: Done Initializing...
InstallShield 16:06:01: Registering Msi Server...
InstallShield 16:06:01: Invoking script function SetDirToBlank
InstallShield 16:06:01: CallScriptFunctionFromMsiCA() ends
Action ended 16:06:01: SetDirToBlank. Return value 1.
Action 16:06:01: CA_ChainerConfigure.
Action start 16:06:01: CA_ChainerConfigure.
Action ended 16:06:01: CA_ChainerConfigure. Return value 1.
Action 16:06:01: SetupCompleteSuccess.
Action start 16:06:01: SetupCompleteSuccess.
Action ended 16:06:01: SetupCompleteSuccess. Return value 0.
================================================================================
Load dialog: -> C:\videostudio x6\Lang\EN\Custom\License.htm
Load dialog: -> C:\videostudio x6\Lang\EN\Custom\FinErr.htm


================================================================================
=== Corel VideoStudio Ultimate X6 Installation Complete
=== Result: 1602 -- User cancelled installation.

=== Logging stopped: 8/3/2013 16:25:18 ===

[lata]

Hi
Sorry but those details don’t mean much to me

There is another user having issues with running the program that appears to be associated with the Graphics Card driver, maybe this would also affect installation, worth checking.

VS pro X5 crashes on startup.

[namcos]

It's installed now.

I did have 74 updates yet to install for windows - they were installed and I tried again and bingo, installation worked.

My own stupid fault.

Thanks for the help anyway.