fabulousbaker, who are you?

[ArcAngel]

In my past experience a Moderator was to “moderate.” To give guidance, technical assistance, or point an individual in a direction that solved a software issue. So are you saying that we get a “Monitor” rather than a Moderator? Meaning, we would not be able to rely on the Moderators technical expertise or guidance, just their presence?

Of course those functions will still be their main job.

I said earlier that monitoring is one of their functions.


Thanks.

[erock1]

In my past experience a Moderator was to “moderate.” To give guidance, technical assistance, or point an individual in a direction that solved a software issue. So are you saying that we get a “Monitor” rather than a Moderator? Meaning, we would not be able to rely on the Moderators technical expertise or guidance, just their presence?

Of course those functions will still be their main job.

I said earlier that monitoring is one of their functions.


Thanks.

That's exactly why I brought this topic up to begin with. It was the fact that the present mod has only posted 1 time since joining the forum and even after being made the forum's mod, hasn't even stopped by to say hello, introduce him/herself or anything. What's up with that? I for one don't mind a mod, especially as you say Arcangel that the mod is to let Ulead know all the problems users are having. That's what's needed, a mod to be really involved with tech assistance and such not an absentee landlord

BTW: I'm still getting the debugg timeout error message when posting

[jchunter]

ArcAngel, (what is your real name, anyway?)

As I said, this forum doesn’t need much help to function in its role to provide assistance to users about using Video Studio and dealing with its various idiosyncrasies.

However, it certainly needs help with Ulead, whose behavior has caused serious frustration with many, many Video Studio users. Let me list some of the more serious examples:

1) OOS Problem: Users had to endure more than eight months of Video/Audio synchronization problems that finally ended when version 9 was released. Ulead seriously exacerbated this problem by releasing at least 3 different Burning Engine updates under the cover of the SAME RELEASE NAME. Thus, users had different Burning Engines installed, depending on the date that they downloaded the update. This caused chaos in the user community because we users could not even compare notes to find a workaround – what worked for one user did not work for another, etc. ( If anyone wants evidence that this happened, I have a rather large Excel spreadsheet which details the various version combinations of the 35 .dll and .dat files that exist in the Burning Engine (DVD) folder.) Bottom line: Ulead’s Release Management function has to be tightened up.

2) The New User Trap bugs have existed as long as I have used VS (version 7). This has caused anguish and frustration to new users by forcing an unnecessary re-rendering of fully compliant videos (multi-hour, often ending in a crash or a ruined DVD), if a new user clicks on the SHARE/Create DVD button with anything in the timeline. A related user interface problem exists with the tiny, gear-shaped icon, located second to the right on the lower left side of the SHARE/Create Disk screen that new users must find to set the Burn properties. These and other design bugs should have been fixed long ago.

3) Tech Support problem: Many users have sought help from Ulead Tech Support and have experienced the following:: A) Intermittent problems accessing the Tech Support Form on Ulead.com (I just tried again and got the usual Web Site Not Responding error.), B) Dysfunctional help (if you do get through) that directs users to reinstall everything, C) Denial: If the tech can’t reproduce a problem, “it must not exist”… D) If a problem is finally accepted as real, there seems to be no connection back to the software developers in Taiwan to correct the problem.

If you can help with any of these and other problems, you have my complete, enthusiastic support.

John

[kebrinton]

A moderator also responds to posts which say "See the icon? Click on it, idiot!" There's nothing to squelch the free interchange of information like rudeness and mockery. In the 21 months I've been tuning in to this forum, I've been amazed at how little of that there has been. The "Preview" button serves a very important purpose, giving time for those crucial second thoughts.

I'd not thought of a moderator as being a techie...but why not?