'failed to load template file'

Klaus Christo · Post by **Klaus Christo** » Tue Jul 12, 2005 12:33 am

I keep getting this message when doing a sub menu. So it does not show anything for the sub menu only after trying a few times and reloading vs9.
It has only happened since my video card died and I am just using the one that comes with my gigabite mother board. Could this be the reason if so can someone recommend a good video card
Thanks a lot

Klaus Christo · Post by **Klaus Christo** » Tue Jul 12, 2005 11:54 am

ok seeing no one seems to know the answer to this problem, I have uninstalled the program and reinstalled, the BIG problem now is that I can't get it to accept my registration No. how ridiculous

I have written to softwarp and hope I get a reply soon.

Jeff7 · Post by **Jeff7** » Tue Jul 19, 2005 2:26 pm

I'm getting this problem too now. Won't allow me to create any submenus at all. It just pops up that error window two or three times and kicks me back to the main menu section.

Ok, I may now have an odd workaround:

Uncheck Motion Menu
Select Holiday from the menu templates, and click the box for it.
Make sure it's implemented in the preview window.
Now select the menu you want.

Hopefully that makes some sense. That seemed to work for me. No more error windows for the duration of the session. Seems like some sloppy programming somewhere, not a missing component. Seeing as the "missing" templates work fine for the main menu, it stands to reason that the files are in place, but due to a programming error, they just aren't being loaded properly for the submenus.

Jeff7 · Post by **Jeff7** » Mon Jul 25, 2005 4:58 pm

I don't suppose Ulead monitors these forums at all? I did submit this bug, along with a few others, to that suggestion form thingy on their site, which errored out on me once - same error as the forums, 110 SMTP error. I did send it again, without error.

I also gave a suggestion for the 2-pass mode - the XviD codec has a nice thing in 2-pass mode where you can specify a filesize for the second pass, and it tries to determine and allocate a bitrate to get that filesize. Videostudio's 2-pass mode for MPEG2 could use this.

Klaus Christo · Post by **Klaus Christo** » Tue Jul 26, 2005 12:10 pm

Hi Jeff, at least I know I'm not alone. Unfortunately that trick of yours didn't work for me. I did get a reply from Ulead tech service email but I never heard from them after they asked for my receipt which I sent them

But the new download I am sure still would not fix the problem because I actually reinstalled the program 2 times with different versions and its still stuffing up.
So I am usual uvs 8 to do my menues, how ridiculous eh?

MRW · Post by **MRW** » Wed Jul 27, 2005 11:47 pm

This is my first time here looking for possible answers to this same error message. Has anyone figured out what the solution might be?

Lucas · Post by **Lucas** » Tue Aug 02, 2005 10:33 am

Klaus Christo wrote:Hi Jeff, at least I know I'm not alone. Unfortunately that trick of yours didn't work for me. I did get a reply from Ulead tech service email but I never heard from them after they asked for my receipt which I sent them But the new download I am sure still would not fix the problem because I actually reinstalled the program 2 times with different versions and its still stuffing up.
So I am usual uvs 8 to do my menues, how ridiculous eh?

hello,

I'm using the 9.0 version from yesterday. I got the same problem "Failed to load template" when i wanted to mak submenu's in my intoscreen.

So i ignored the message en did go to the next step till the screen where you have to burn your disk. There i changed my mind and returned to the screen where you can place the submenu en the program didn'd tell me the failed to load template story. So i placed the submenu without any problem and finished burning my disk where the submenu was on.
So just go throuh till the burning proces en go back, change your settings en return to the burning menu.
(sorry for the language errors, since Englisch is not my main language)
I also can't publisch this on the formum since my computer seems to hang when i try to answer.

Greetings

Luc

GeorgeW · Post by **GeorgeW** » Tue Aug 02, 2005 10:37 am

Are these the Downloaded versions from Ulead, or the Retail Boxed versions of VS9

The downloaded versions require you to download a Content Folder separately -- so it might be that you need to download/install the Content Folder in order to get it working...

Jeff7 · Post by **Jeff7** » Tue Aug 02, 2005 5:32 pm

GeorgeW wrote:Are these the Downloaded versions from Ulead, or the Retail Boxed versions of VS9

The downloaded versions require you to download a Content Folder separately -- so it might be that you need to download/install the Content Folder in order to get it working...

Thing with that though, I have eventually been able to get the menus to work. The things that it fails to load seem to be there, but for whatever reason, it just doesn't see them right away.
I'll revise the method I posted earlier, because that doesn't seem to be quite right either.

Uncheck Motion Menu
Select Holiday from the menu templates, and click the box for it.
Make sure it's implemented in the preview window.
Now select the menu you want.

Revised:
- Uncheck Motion Menu
- Select Holiday from the menu templates, and click the box for it.
- Make sure it's implemented in the preview window.
- Switch away from Main Menu in the Currently Displayed Menu drop-box at the top. You may need to switch back and forth twice.
- Again click on the Holiday preview box on the right.
- Uncheck Add Title Menu in the Advanced Settings section
- Now select the menu template you want - I use Classic, customized to show 8 preview windows and my own background image.

GeorgeW - I do have the download version. I'll check that Smartdownload thing and see if getting those extra packs does anything. I still don't think that Ulead should require those packs to be present, because that fiddling around that I did with the program shows that it is able to function without those large content packs.

GeorgeW · Post by **GeorgeW** » Tue Aug 02, 2005 5:36 pm

during the installation, did you use the default path/folders, or did you modify them at all

(Not that it should make a difference, just thinking off the top of my head...)

Jeff7 · Post by **Jeff7** » Tue Aug 02, 2005 5:40 pm

GeorgeW wrote:during the installation, did you use the default path/folders, or did you modify them at all

(Not that it should make a difference, just thinking off the top of my head...)

Nope, used the defaults for the installation path, the Start Menu shortcuts, everything.

Wow, I just selected all the content pack parts. 467MB????? No way. That should not be necessary. Plus, ok, I've got broadband. But how about dialup users? They don't want to hear "Yeah, there's a workaround. You just need to download 467MB of stuff, that's all." Not a good solution.
In my assessment, this is clearly a programming bug, as I am able to produce submenus using a template of my choosing, without needing a main menu. It takes a bit, but I can convince the program to do it. If it was in fact missing content, no amount of messing around could convince the program that everything is fine.

Klaus Christo · Post by **Klaus Christo** » Tue Aug 02, 2005 11:54 pm

Hi,
Thanks Jeff and Lucas. That little trick to go to the burn page seems to have done the trick, but as said before it really should not be necessary.
I am waiting for a reply from the tech department to find the link to the other folder which I don't think I have.
Kaz

Gentamicinman · Post by **Gentamicinman** » Sun Dec 04, 2005 5:17 pm

Hi
Used VS7 to test some concepts and everything worked.

Downloaded trial version of VS9 and everything worked.

Bought a CD version of VS9 installed with defaults and everything worked.

Did some cleanup on my system and now get the infrernal "failed to load template file" message.

I will try some of the workarounds that have been suggested.

If I have to do the "smart" download, which do I want to fix this problem?

I am a dialup user and downloading megabytes is not fun.

Thanks in advance,

Post by **Ken Berry** » Sun Dec 04, 2005 9:12 pm

Smart download is only for those who have a download version of the program. It downloads the extra content which you already have on your installation CDs (you should have 2 CDs if you have the boxed version).

But if indeed you have the boxed version, have you tried to do a 'Repair' rather than a full re-install? Go to Control Panel > Add/remove programs, and select VS 9. It should give you the option to either Change or Remove. Choose 'Change' and have your installation discs ready.

Gentamicinman · Post by **Gentamicinman** » Mon Dec 05, 2005 5:10 am

Ken Berry wrote:Smart download is only for those who have a download version of the program. It downloads the extra content which you already have on your installation CDs (you should have 2 CDs if you have the boxed version).

But if indeed you have the boxed version, have you tried to do a 'Repair' rather than a full re-install? Go to Control Panel > Add/remove programs, and select VS 9. It should give you the option to either Change or Remove. Choose 'Change' and have your installation discs ready.

Hmmm,
Thanks Mr. Berry,
I 'thought' I had a legitimate retail copy, purchased via EBay from a seller in BC Canada. However I only rec'd 1 cd. That disk tells me to do a "Smart"download.

I wasn't too worried about a single cd, as my VS 7 came with only 1 cd.

I haven't tried a repair, but since I have done complete removals and complete reinstalls, I doubt that I'd gain much.

I am using one of the mentioned workarounds, go up to the Burn CD step, go back 2 steps and start the menus over. That does work.

However, I am encountering size and performance issues, detailed in another posting....

I' d sure like to find a solution which works out of the box.

Thanks again for the info,
Dave