VS X5 re-install problem

[DD_crash]

Hi, after I bought PaintshopPro X4 and Aftershot Pro I had an offer to get VideoStudio X5 as an upgrade. I successfully installed and ran VS. However I need to reinstall VideoStudio and after downloading it wont install as it cant find an older version.
Here is a screen shot of my Corel account.

Any ideas apart from raising a ticket with Corel?

[Terfyn]

Don't you need a version of VS on your computer before you can upgrade it? Version X4 for example.

[DD_crash]

Don't you need a version of VS on your computer before you can upgrade it? Version X4 for example.

I was sent an email by Corel offering a full version of VS X5 for the price of an upgrade as I had full versions of PSPX4 and Aftershot pro. I downloaded the demo version and used the upgrade code and it installed and ran fine. This was over a year ago and it ran the service pack instal fine. I think it is strange that it all worked well last time. Another odd thing is that the Aftershot Pro was also offered as an upgrade and that has re-installed OK. (see the screen shot) That shows as Aftershot pro AND Aftershot pro IE upgrade

[BrianCee]

It has been sometime since you actually needed to have a previous version of VideoStudio on your computer to install an upgrade - you just need to have the serial number of a previous version.

Since you were offered VideoStudio after purchasing PSP I am wondering if PSP is the key to installing your upgrade version - have you re-installed PSP X4 - there must have been something on your computer when you first installed VS and it could only have come from PSP

[DD_crash]

Thanks Brian, however PsP and AS have both been installed and run OK
here is a screen shot of the VS install screen

[BrianCee]

have to ask :-

have you tried putting the serial number from PSP into that bottom box - or even the upgrade code you said you received - I know it says VideoStudio X3 or X4 but something must have activated your initial installation when you did not have VS on your computer.

[DD_crash]

Hello again, I have tried the other serials but no luck However I have noticed that included was a 2 year download insurance (whatever that is) see attached grab. I might contact Corel if I cant make any progress.

[BrianCee]

Worth a try at least.

[Ken Berry]

When you received your email from Corel confirming the deal, did it include a link to a download site for X5. I know you said you downloaded the trial version, but that was probably not the version your serial numbers was supposed to work with. I am not even sure how you found a trial version of X5 since X6 is the current version and would normally be the only trial version available on the Corel website.

[DD_crash]

Hi Ken, I have downloaded from the link in the email that Corel sent me again today but it I get the same screen asking for the serial of an earlier VS version. Unfortunately I havent got the email that the offer was made in. Do you know anything about the 2 year download insurance thing?
Thanks in advance.

[Ken Berry]

Not really. I have never taken the insurance offer, though it appears yours was at least included in the overall price... Essentially it would mean that you have the right to download a few times for a period of two years from the date of purchase. But you would need to approach Corel to redeem it and get them to give you a proper link.

[DD_crash]

Hello again, do you have an email for customer support? The only option I can see on the web site is for technical support with the option to buy a ticket.

[BrianCee]

Never come across an e-mail address - but the Corel Website offers this phone number for UK customers :- 0800 376 9272

[DD_crash]

Thanks for that Brian I hope that its not £1 a minute

[DD_crash]

This is WEIRD. I had a root around in my backup files and found a copy of VSX5 TBYB. So I ran that and it installed fine. The program then asked to register with Corel. I did that and when the program asked for the serial/activation code I entered that as well. It accepted the number and updated I am now going to put that download on a portable hard drive!
Thanks for you help.