VS X6 Screen Capture tool will not launch

[JWheels]

Hello,

I installed VS X6 earlier today and when I try to run the screen capture feature the primary application window minimizes for a moment and then restores itself without ever displaying the screen capture window. If I try to run the screen capture tool straight from the desktop icon the primary application window will open, and then minimize, and then restore itself. At no point will the screen capture window appear, however. I do not receive any error messages. I have tried running as administrator and changing the comparability settings. I also re installed VS X6, but didn't have any luck fixing the problem.

I am completely stumped.

Thanks,

James

[BrianCee]

When you select the screen capture icon there is no "screen capture window" as such - but a small dialogue box should appear as in my image below - is it possible it is blending in to your background - it should always appear on top of everything else - but is it possible you have another programme running which is set to always on top and hides the control - does an additional icon appear in your taskbar.

[lata]

Hi

Just to add, you can see from Brians image that Fullscreen is selected, the bounding box should be visible as a blue line around the monitor, drag the trim handles to resize the box or select an open window from the drop-down panel. Now you should see the outside/unselected area as greyed a little.

[JWheels]

When you select the screen capture icon there is no "screen capture window" as such - but a small dialogue box should appear as in my image below - is it possible it is blending in to your background - it should always appear on top of everything else - but is it possible you have another programme running which is set to always on top and hides the control - does an additional icon appear in your taskbar.

Screen capture basic.PNG

Thank you for the reply.

That is the box that doesn't seem to launch. I have successfully run screen capture on the Windows 7 drive on this same machine, as well as on my Windows 8 laptop.

I did find an error in Window's event log which seems to be related to the video driver ("module name: ntdll.dll") so I will play around with the nvidia drivers and see where that takes me.

Here is the text from the error:

Log Name: Application
Source: Application Error
Date: 6/2/2013 12:08:07 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User:
Computer:
Description:
Faulting application name: VSSCap.exe, version: 2.0.0.0, time stamp: 0x50dc51bc
Faulting module name: ntdll.dll, version: 6.2.9200.16578, time stamp: 0x515fac6e
Exception code: 0xc015000f
Fault offset: 0x0007dda9
Faulting process id: 0x460
Faulting application start time: 0x01ce5fab5c20009a
Faulting application path: C:\Program Files (x86)\Corel\Corel VideoStudio Ultimate X6\VSSCap.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 9c960b7f-cb9e-11e2-be90-001fbc010669
Faulting package full name:
Faulting package-relative application ID:

[JWheels]

I swept all the video drivers and then re installed them from safe mode and I still get the error. Is there a way to tell the screen capture tool not to default to full screen? I wonder if somehow the three monitors are causing the problem.

[BrianCee]

I do not know of any way to change the capture frame size unless you can open the programme.

[ARTefAKT]

I swept all the video drivers and then re installed them from safe mode and I still get the error. Is there a way to tell the screen capture tool not to default to full screen? I wonder if somehow the three monitors are causing the problem.

Have the same issue and I also use 3 monitors.

Already fixed it?

[lata]

I swept all the video drivers and then re installed them from safe mode and I still get the error. Is there a way to tell the screen capture tool not to default to full screen? I wonder if somehow the three monitors are causing the problem.

Have the same issue and I also use 3 monitors.

Already fixed it?

would you like to share your fix so others with the problem may benefit?

[ARTefAKT]

3 monitors are the issue.

Have the same and can "fix" by removing the 3rd monitor(unplug USB graphic card).

Read here:
http://forum.corel.com/EN/viewtopic.php?f=1&t=52485