Nature of the problem
I am using Paint Shop Pro X5 Ultimate.
The Preview Window of the Manage Tab seemed to be displaying photos oddly - the photo wasn't filling the preview window (it was leaving an area around the bottom and right-hand side of the photo). At first I thought it was just the zoom setting, so I zoomed in. However, I have now used several features of the software that seem to show that the Preview Window (only on the Manage Tab) is incorrectly displaying the preview.
The problem became further evident when I used the Find People feature of Paint Shop Pro to locate the faces and tag several people, however the position of the tags are as if the Preview Window is filled by the photo. I have attached a screenshot that shows that the tag for the person in the bottom right-hand corner of the photo has her tag positioned off the photo (outside of the border of the photo) to the bottom and right of the photo even though it was automatically placed by the software. The position of the tags for the people in the photo are all offset slightly to the right and down and would be correct only if the photo was displaying correctly in the Preview Window.
I have tested uploading the photos to Facebook and the tags appear correctly once on Facebook. If I manually tag the faces as they appear on the Preview Window, the tags are incorrectly placed once the photo has been uploaded to Facebook (they appear up and to the left of where the face is positioned in the photo.
I have tried resetting the preferences and turning off some display features of Microsoft Windows to see if this helped, but I have seen to changes in the Preview Window.
Properties of your source files (format, file size, where did you get it?)
The example photo was taken in .jpg format using a Nikon D3100 and 18-200mm Nikon DX lens, though this affects my entire photo collection taken on several different cameras and in several different formats (including RAW).
What devices are involved and their mode of connection?
The files were transferred directly from the camera to the computer using a USB cable.
Project Properties
I was using the Manage tab to sort photos and tag people using the Find People feature and also tried manually tagging faces.
Output format
Not applicable.
Error Codes
None.
Any assistance would be much appreciated.
- Screenshot showing incorrectly placed Find People tag.