Whle Blue Ray is selected, Videostudio X5 ultimate aborts

[chum94555]

Hello, I have prepared a folder using AVCHD for BLUE RAY Disc( that is I am not trying to burn Blue Ray from timeline). When I go in share-create disc-pick blue ray, the program aborts with message 'Program will abort Contact technical support' No details on error

The file size is less than 6 GB

I am using WIN 8 have 16 GB of ram, Have Blue Ray burner and Quad Core CPU
I have checked and Burner's firmware is up to date Same for Videostudio 15. It has all the updates and patches installed.

I have checked this forum and did not find similar posting

I thing retry and same thing every time

Please help

ks

[lata]

Hi

Can you confirm just what is happening
If you start a new project—File -- New Project (Ctrl+ N)
Nothing in the timeline, Share Create Disc-Blu-ray
What happens---
The burner module should open. If this causes Video Studio to crash try again using
Share Create Disc – DVD
Does Video Studio crash?

[chum94555]

Thanks Lata

I played with a bit more and found out

-With or without anything (project/media) in time line , if I pick Crate Disc, VS15 closes
-This seems to happen when I try to go in CREATE DISC function regardless of BLUE RAY or Standard DVD

However I can edit and even create Video Files No issue

I am unable t use UVS 15 t create any sort of disc in short. Also pl note I am NOT burning project from timeline. I am making Video files (AVCHD or MPEG2) FIRST AND THEN bring this file in timeline t burn

I would appreciate any fix to this

NB My VS his updated. All my Drivers and WIN8 is up to date

[lata]

Hi

Can you update your profile to include your current computer specifications, then others wont get confused as you say you are using Windows 8.

I don’t really have a solution to what is happening. Clearly it has nothing to do with your video files as it crashes from an empty timeline.

Can you try re-setting the program to its installed default state.

How to manually reset Corel® VideoStudio Pro X6 to Default Settings

If you are still having the same issues, have you tried re-installing the program.

Try downloading the trial version X6 to see if the problem still exists.
If yes then it really has to be an issue with your PC