Pro x5 crashes after patch #2 installed

[unicorn431]

After patch #2 was installed 2 days ago the program crashes after about 5 minutes. Error msg says to send memory dump log to corel support. Where do I find support e-mail address. How do i send file? Thanks

[BrianCee]

I don't think anyone has come up with a direct e-mail address - best option is to go to Corel Support here :-

http://corel.force.com/support/cSelectP ... lang=en_US

and raise a ticket - for which you will have to pay - I have not used it myself but I think someone mentioned $20 - they then contact you.

Some users are having some success contacting technical support here :-

https://www.facebook.com/corelvideostudio?fref=ts


...............

[rcchen]

Pro X5 crashes for me straight after loading after I installed SP2 patch. Even reinstalling and reverting to an older version gives me the

"This program has encountered an unspecified error and has stopped functioning. Please contact Corel Technical Support and send the dump file for analysis."

error.

[ErikNL]

I have the same problem and still no solution. VideoStudio X5 crashes during editing and rendering with an "unknown" error. Support advised to do a complete uninstall and new installation. But I still have the same problems.

[lata]

Hi Guys

I would have thought re-installing Video Studio would remove the patches, so if you are still having problems I would not have thought it was due to the patch.
What is your version number now that you have re-installed, I assume you have not installed SP2.

What type of video files are you using.?
The render shows a % progress, At what point during rendering does the fault occur.
What do you have in the timeline at that point, and what filters have you applied.

[nige]

I too have the same problem. VS x5 crashes on loading up and gives me the same error message. I've re-installed twice to no avail.

[Old Grey]

I'm assuming VS worked before the patch. If you're using windows you could try and RESTORE to an earlier time.

Start/Accessories/System Tools/System Restore

other than that , you could try a system cleaner and a VS re-install without the patch

http://www.techsupportalert.com/best-fr ... tility.htm

Don't know about the others, but I have used CCleaner.

[lata]

H Guys

I realise you have re-installed but can you try to Manually reset Corel® VideoStudio Pro X6 to Default Settings

Then try re-starting the program.

There is also an issue with the internet browser and the Browser Manager

000015088 - VideoStudio Pro X4/X5 failed to launch with crash error



You may also check out Project Manager re-this post

http://forum.corel.com/EN/viewtopic.php ... er#p268340