Videostudio crashing when playing video clips

[Steve Jones]

I have a strange issue. I've contacted Corel support, but they appear to be very slow to respond.

I had VisualStudio x5 working fine on my Windows 8 Pro machine. I've been using this for a few months without issue. I imported some video from my phone in .MOV format, and had the message that I needed install quicktime to work with this video. I did so, edited video, and posted it.

However when I then imported video from my Canon camcorder, AVCHD format, I received a crash dump in trying to play any of the clips. What's strange is that I was able to look at old sections of clips I'd saved and play them find. Only the newer clips were an issue. I suspected corrupt files, re-imported things and it didn't work. I even recorded new video and that didn't work. I was up to date on patches from Corel, according to the product.

I was in a bind, so I decided to upgrade to x6, even though none of the features were really important. I upgraded, imported the same videos I'd had issue with in x5 and they worked. Problem solved, or so I thought.

I had to run x5 to access some old clips to put together a short reel. I did that and things worked fine. I then went back to x6 and received crash dumps on all imported files, including the video I had just imported. I can still play the edited pieces of clips I separated out in x6, but I cannot play any full clips.

I've rebooted multiple times, removed quicktime, uninstalled and reinstalled x6, no go.

Any ideas?

[Ken Berry]

First off, can you give us your computer specifications, please? One of the reasons we ask for those in the registration process is that very often the user's problem lies in his computer set-up. AVCHD, as you may know, if one of the most demanding on computer resources, and you need at least a decent Core 2 Duo -- and preferably something even more powerful -- to play or edit AVCHD.

[Steve Jones]

Apologies, Ken.

I have a Core i7 930 @ 2.8GHz
24GB RAM
Win 8 Pro, x64
2.1TB across 3 drives (1TB, 1TB, 120GB SSD) 12GB free on the SSD, hundreds on the HDDs
AMD Radeon HD 6450
ATI Radeon HD 5670
Realtek High Definition Audio (built in)

This machine has plenty of horsepower and has never had an issue editing clips in the past six months. It's much more powerful than my previous machine which ran X5.