VideoStudio Pro X5 Screen Capture Not Functioniong

[Wesley]

I've had VSP X5 for about a year. The Screen Capture feature did function at one time. Currently, the Screen Capture feature in not functioning for unknown reasons and, I'm not sure for how long it's been non-operational. The icon is available but when I click on it, nothing happens. I contacted Corel help who suggested updating DirectX, Microsoft Visual C++ 2010, Microsoft NET Framework 4 web installer, and all critical Windows updates and re-try, which I did, and nothing changed. They are suggesting re-installing the software which frankly, looks laborious. Any other suggestions before re-installation? Also, if I re-install the software, does that affect my currently saved projects? Will VSP X5 be able to locate the media files I've utilized in the projects?

[Ken Berry]

With the uninstall routine, there is usually a box asking whether it should remove all personal settings. Leave that unticked and the reinstalled program will have no difficulty finding your project files etc.