Please please can someone help. VideoStudio Pro X6 Ultimate

[yuna1971]

Hi
I am new to the forum as I am having so many problems with the product. FIrst of all, the product is amazing. I am really happy I have got the Ultimate edition

My problem is...ProDad effects. I get error messages each time when trying to apply any of them. I have uninstalled all the effects, then reinstalled. Uninstalled VIdeostudio X6, then reinstalled, and installed again the Prodad one by one rather than using "install all" - again same error.

I have taken screenshots of the message I am getting. So that maybe someone can help on here.

I cannot seem to use technical support even as when I put my code that I got for activation - which was only 2 weeks ago, it says error and that the code is for "pinnacle".
SO I am scr..ed. Its awful. I have this product and I cant seem to get any help or support at all ...I am at a loss on what to do.



All the effects of Prodad come up with this same error. They are installed in the correct place. I am at a real loss on what the problem is. If anyone needs any further system info, please let me know.

Please can someone help...and if any Corel reps are reading, I would like my 90 day support for tech issues but why this error message when I submit my 9 digit code, that I have on my account?

Many many thanks.
Rachel

[yuna1971]

sorry that screenshot isn't that big, I will try and enlarge it. sorry

[lata]

Hi

Take a screen shot, create an image then using the Upload Attachments at the bottom of your post add your image.

Upload attachment--Choose a File--Add file
Then Place in Line

This will allow the viewer to click and enlarge it.

Do not use the [img /img] tags

[yuna1971]

Thanks Lata, here is the screenshot attachment.

[yuna1971]

This is the message that I get with ALL the FX in the pack. The only one that works fine is Boris Graffiti.

The ProDad website offers no update facility....unless you buy the proper standalone product. I have emailed them too.
I just don't want it to be a push back and forth situation - corel saying its not our software its Prodad..and vice versa.

Perhaps its my computer but I have only just got it - literally 2 weeks ago. And I presumed this software was for the "home user".

x:)

[BrianCee]

just a note on your attempt to contact technical support - you do not use the activation code to obtain support - you should have received a second and completely separate e-mail giving you a specific support code - this is a simple 9 digit number - is that what you used ?

[yuna1971]

Hi Brian, no I didn't get that at all. What's the next step Brian. Thanks.

[lata]

Hi

Can you do me a favour and try to insert a “jpeg image” to the library or timeline.

Are you able to do that?

Then click on the Images within the Library, any error messages?

[Ken Berry]

With that ViteScene error msg, can we assume you have looked at the VitaScene folder in C:\ and confirmed that the designated .dll file is indeed missing?

[lata]

Hi Ken

I think Rachel may have the same issue I had over the past year with the wifes laptop, but she is running Windows 8. indecently a Lenovo pc.

Video Studio is confused with items installed to Program File as to Program Files (X86) hence loosing the file locations (64 bit installation)

The Windows Update to the graphics driver cured my problem.

This is why I asked for Rachel to check the import of Jpegs, significant in identifying the problem.

I did fix before installing the X6 ultimate pack so cannot comment on the Bonus file issue/file locations.

Anyway these are the problems I saw

http://lata.me.uk/corel/lenovo/lenovo.htm

[yuna1971]

Hi everyone. Yes its the same error even with JPG images.
It tends to show that error as soon as either I try a project - sort of a test project and/or intermittently, can also show up as soon as I have loaded Videostudio.
Its so frustrating as I really love this program and those effects are superb...I just cant do anything. Whilst VS has good effects, I think the additional ProDad ones are fantastic.

All I want to do is make a simple 5/10 minute movie to share with friends and perhaps put on DVD for my family.

[yuna1971]

I wondered if maybe attaching the report that the Belarc Advisor program did on my system would help. ??

[yuna1971]

whats also annoying is that I followed what the error message said... I went on the ProDad website thinking I could just update (or try and see if that worked) but you cant do that unless you have actually purchased their program - as in on its own licence.

[lata]

Hi Rachel

Did you visit and read the info on my web site.

I think you need to update your graphics driver via Windows Updates
Choose the Optional updates, if you see an entry for the Graphics then update.
I know it seems strange that a brand new PC should require the update, but that fixed my problem, took a while for me to find the culprit.

If you first visit this page and check you are seeing similar error messages.
http://lata.me.uk/corel/lenovo/lenovo.htm

[yuna1971]

HI Trevor,
UPdated the graphics driver via windows updates - there was a new update available

Still having the same problem. The error message comes up.

Corels program itself loads fine and works fine. Its the ProDad plug in (which I REALLY want to use) that has the problem.

Maybe its a hardware issue...something that I need to update via Lenovo's website?? although it might be worth trying installing it on another computer with windows 7 to see if it manifests there.
I presume Corel will allow this...I have the boxed software, but obviously its not to run on 2 computers.