Corel VideoStudio Pro X5 Service Pack 1 will not install.

[mauricio14]

Hi all.

I have been trying to transfer MP4 videos into VSPX5U from an ELGATO game capture card. Every video captured by the capture card is in an MP4 format and when trying to transfer it, my VSPX5U will tells me that "The file cointains no video data".

I understand that the Service Patch is supposed to fix this but after the initial download, it will tell me that "The installed version of the application could not be determined. The setup will now terminate"

[Ken Berry]

I have only just found this post after answering your other one, which is almost identical -- although this one answers a question I asked in the other thread about the source of the video.

However, I am locking this thread and will confine discussion to the other one...