Hi, I just upgraded to x6 from x5 and I'm trying to install x6. I had no issues installing x5, but when I try and install x6 I can get to the screen where it says it is configuring my DirectX and seems to hang there for a minute then stops and says no modifications have been made to my hard drive with -20 code below. Anyone know what this error means or how to get around it?
Thanks
Video Studio x6 install error -20
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whiskeyportal
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whiskeyportal
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Ken Berry
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Re: Video Studio x6 install error -20
How? It would help to know in case others have a similar problem... 
Ken Berry
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Kingston
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Re: Video Studio x6 install error -20
Ken, I'm not the OP, but my install of the trial hung at the "installing DirectX" message. I guess I didn't wait long enough to get an error message. I decided to turn off my anti-virus software, after which the installation proceeded.
MotionStudio 3D 1.0; Corel VideoStudio Ultimate X7 (w/o sp1) (Download), Corel PaintShop Pro 15.2.0.12 (Download)
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Ken Berry
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Re: Video Studio x6 install error -20
Thanks Kingston for your own experience. Always useful. FWIW, though, when I installed -- though it took far longer than any of the previous versions -- I had no troubles...
Ken Berry
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whiskeyportal
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Re: Video Studio x6 install error -20
My issue turned out to be a background program running. I went into task manager, found it, and shut it off. That and I had to shut my antivirus (Avast) off and it installed no problems after that.
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MechaNic
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Re: Video Studio x6 install error -20
I got the same problem, when installing Video Studio X6 after removing Video Studio X5 trial version.
The installation process did not go further than modifying DarectX (with a lot of HDD activity). But different from whiskeyportal's experience, I got errorcode -9.
I disabled Real-Time Protection in Ad-Aware Antivirus, but this did not help.
If a background program is causing problems, how could i find out which one?
Anything else I could do?
The installation process did not go further than modifying DarectX (with a lot of HDD activity). But different from whiskeyportal's experience, I got errorcode -9.
I disabled Real-Time Protection in Ad-Aware Antivirus, but this did not help.
If a background program is causing problems, how could i find out which one?
Anything else I could do?
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Ken Berry
- Site Admin
- Posts: 22481
- Joined: Fri Dec 10, 2004 9:36 pm
- System_Drive: C
- 32bit or 64bit: 64 Bit
- motherboard: Gigabyte B550M DS3H AC
- processor: AMD Ryzen 9 5900X
- ram: 32 GB DDR4
- Video Card: AMD RX 6600 XT
- Hard_Drive_Capacity: 1 TB SSD + 2 TB HDD
- Monitor/Display Make & Model: Kogan 32" 4K 3840 x 2160
- Corel programs: VS2022; PSP2023; DRAW2021; Painter 2022
- Location: Levin, New Zealand
Re: Video Studio x6 install error -20
Unfortunately, none of us here are Corel employees, and we have no real idea what those error code numbers mean. It's also difficult to say which background program might be causing a conflict without your just going through them one by one.
You could, however, also try establishing a new User profile in Windows, and switch to that log-on. Then try installing under that Profile. If it works, you can then delete the new profile and VS should continue to work.
I am assuming you have full Admin privileges on your computer...
You could, however, also try establishing a new User profile in Windows, and switch to that log-on. Then try installing under that Profile. If it works, you can then delete the new profile and VS should continue to work.
I am assuming you have full Admin privileges on your computer...
Ken Berry